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 Appendices        

75

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you 
encounter with your Avocent product. If an issue should develop, follow the steps below for the 
fastest possible service.

To resolve an issue:

1.

Check the pertinent section of this manual to see if the issue can be resolved by following the 
procedures outlined. 

2.

Visit www.avocent.com/support and use one of the following resources:

Search the knowledge base or use the online service request.

 

-or-

 

Select 

Technical Support Contacts

 to find the Avocent Technical Support location nearest you.

Содержание Cyclades ACS 6000

Страница 1: ...For Technical Support www avocent com support 590 767 501B Cyclades ACS 6000 Installation Administration User Guide...

Страница 2: ...le Server Models To comply with FCC standards the Cyclades ACS advanced console server requires the use of a shielded CAT 5 cable for the Ethernet interface Notice that this cable is not supplied with...

Страница 3: ...r Guide Avocent the Avocent logo The Power of Being There DSView and Cyclades are registered trademarks of Avocent Corporation or its affiliates in the US and other countries All other marks are the p...

Страница 4: ...lated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons Power On This symbol indicates the principal on off switch...

Страница 5: ...ng notifications alarms and data buffering 4 Power management 4 Auto discovery 5 Configuration Example 5 Chapter 2 Installation 7 Rack Mounting 7 Connecting the Hardware 8 ACS console server connector...

Страница 6: ...ensors 27 Data buffering 28 Network Configuration 28 IPv6 options 28 Devices options 29 Bonding options 30 IPv4 and IPv6 static routes options 30 DNS options 31 Host options 31 Ports Configuration 32...

Страница 7: ...Online Help 59 Power Management 59 Settings 60 Management 61 Outlet Groups 61 Power configuration 62 Configuring a port for a connected PDU 62 Monitoring 66 Active Sessions 67 Appendices 69 Appendix...

Страница 8: ...vi Cyclades ACS 6000 Advanced Console Server Installation Administration User Guide...

Страница 9: ...ont of the Console Server with PC Card Slots and LEDs ACS 6032 Console Server Shown 8 Figure 2 3 Rear of the Console Server ACS 6032 Console Server Shown 9 Figure 2 4 Example Daisy chained Cyclades PD...

Страница 10: ...viii Cyclades ACS 6000 Advanced Console Server Installation Administration User Guide...

Страница 11: ...n Areas 22 Table 3 2 Web Manager Options for Administrators 23 Table 3 3 Web Manager Regular Users Screen Functional Areas 25 Table 3 4 Web Manager Options for Regular Users 25 Table 4 1 CAS Profile O...

Страница 12: ...x Cyclades ACS 6000 Advanced Console Server Installation Administration User Guide...

Страница 13: ...tors can be logged into the console server at the same time Two PC card slots support modem V 92 and Wireless GSM CDMA Ethernet fast Ethernet fiber optic wireless LAN and storage PC cards 16 bit and 3...

Страница 14: ...is in effect ACS 6000 console server console connection An administrator can log in either from a local terminal or from a computer with a terminal emulation program that is connected to the console p...

Страница 15: ...ile For more information see Security Configuration on page 39 Authentication Authentication can be performed locally with One Time Passwords OTP or on a remote Kerberos LDAP NIS Radius or TACACS auth...

Страница 16: ...ration on page 56 NOTE The text files with the Enterprise MIB ACS6000 MIB asn and the TRAP MIB ACS6000 TRAP MIB asn are available in the appliance under the usr local mibs directory Data logging notif...

Страница 17: ...iew 3 software Default probe and answer strings used for auto discovery have a broad range and work in most cases An administrator can configure site specific probe strings and answer strings Configur...

Страница 18: ...ther AUX Modem or any serial port 13 DSView client server 7 Modem ordered and configured internally at the factory or External modem on a device in one of the PC card slots or USB port or connected to...

Страница 19: ...connect the brackets to the console server You will also need a Phillips screwdriver and the appropriate nuts and bolts to connect the mounting brackets to the rack To rack mount the console server 1...

Страница 20: ...wireless modem storage and USB hub 2 LEDs See Table 2 2 3 PC card slots Supports modem wireless V 92 Ethernet Fast Ethernet and storage device PC cards Table 2 2 LEDs on the Console Server Front Label...

Страница 21: ...down menu Table 2 3 Connectors on the Console Server Rear Number Description 1 Power supplies dual AC shown Models come with either single or dual AC or DC power 2 Serial ports 32 ports shown Models c...

Страница 22: ...in the software for the port either Cyclades or Cisco 1 Make sure the power switches on devices are turned off 2 To connect the console ports of devices to the serial ports use CAT 5 or greater crosso...

Страница 23: ...quirements use shielded cables for all port connections WARNING Do not turn on the power on the connected devices until after the console server is turned on Power devices The following figure shows t...

Страница 24: ...before power cycling the appliance This will ensure that the reset doesn t occur while the file system in Flash is being accessed and it helps avoiding Flash memory corruptions To configure AC power 1...

Страница 25: ...the protective cover back into place over the DC terminal block 9 If your console server has dual input DC terminals repeat steps 3 8 for the second terminal 10 Connect the DC power cables to the DC...

Страница 26: ...ort using a terminal or computer with a terminal emulation program 2 Make sure the terminal settings are 9600 8 N and 1 flow control None 3 Log in to the console server as admin with the default passw...

Страница 27: ...Web Manager Both the desktop and the console server should be in the same physical network Add the host route 192 168 160 10 32 to the Ethernet interface The following example adds the route to eth0 o...

Страница 28: ...nd the hostname of the console server or its IP address The following example assumes that the Telnet service is supported on the operating system where the telnet command is entered To use a Telnet c...

Страница 29: ...able device is not in the current list of supported pluggable devices PC cards and USB devices if the device is detected by the console server the console server attempts to configure the device with...

Страница 30: ...pluggable device parameters NOTE PC card and USB storage devices are automatically configured To eject a pluggable device CAUTION Always use the Web Manager to eject a pluggable device Any other metho...

Страница 31: ...Configuration screen The Security Profile screen appears 2 Optional To enable the console server to automatically detect and download drivers from connected pluggable devices select the checkbox next...

Страница 32: ...r User must change password at next login e Assign the user to one or more groups NOTE By default all configured users can access all enabled ports Additional configuration is needed if your site secu...

Страница 33: ...Cisco from the RJ 45 Pinout menu 13 For port s connected to the console of a target device leave CAS selected in the Serial Profile menu 14 For port s connected to a PDU select Power from the Serial P...

Страница 34: ...Manager Screen Areas Number Description 1 Top option bar The name of the logged in user appears on the left side and Refresh Print Logout and Help buttons appear on the right 2 Tab bar Only the Units...

Страница 35: ...nnected to device consoles and configured with the CAS Profile data buffering and syslogging communication protocols Telnet SSH authenticating and other communications parameters port names power mana...

Страница 36: ...to specify which events to detect for the console server and to select the destination for each event message type Firewall IPv4 Filter Table IPv6 Filter Table Click IPv4 Filter Table or IPv6 Filter...

Страница 37: ...that are available for regular users 4 Content area Contents change based on the options selected in the side navigation bar Table 3 4 Web Manager Options for Regular Users Menu Option Description To...

Страница 38: ...ets For more information see Chapter 4 Select Outlet Groups and select the name of an outlet group to manage Monitoring Devices IPv4 Routing Table IPv6 Routing Table Serial Status Serial Statistics Se...

Страница 39: ...sole server so that there is no idle time out enter zero 3 Optional Click Enable appliance session data logging This will activate the Destination and Timestamp settings a Select the destination for a...

Страница 40: ...degrees Celsius above the minimum temperature 6 Click Save Data buffering To configure data buffer storage 1 Select Appliance Settings Global Settings Data Buffering The Data Buffering screen appears...

Страница 41: ...3 Select the status either Enabled or Disabled from the drop down menu 4 Select one of the following IPv4 method options Select DHCP to have the IPv4 IP address set by the DHCP server Select Static t...

Страница 42: ...options To add static routes 1 Select Appliance Settings Network IPv4 Static Routes or IPv6 Static Routes Any existing static routes are listed with their Destination IP Mask Gateway Interface and Me...

Страница 43: ...of the console server for example ACS60 ports serial default 6 Click Save Host options An administrator can configure a table of host names IP addresses and host aliases for the local network To add a...

Страница 44: ...is connected to the selected port s select Cisco from the RJ 45 pinout menu 6 For port s connected to the console of a target device select CAS from the Serial Profile menu 7 For port s connected to...

Страница 45: ...ports that have the CAS Profile Auto Answer Configure an auto answer input and output string Auto Discovery Configure settings and probe and match strings for ports that are configured for auto disco...

Страница 46: ...ose Enabled store data always or Disabled store data when no CAS session is open from the Serial Session Logging drop down menu 6 Click Save To edit the CAS Profile parameters for one or multiple port...

Страница 47: ...ch used by auto discovery Perform this procedure to change the default settings or the probe or match strings used in auto discovery For more details on the auto discovery feature and the expressions...

Страница 48: ...e of a device and perform the following configuration as required 3 Enter a device name in the Device Name field 4 Enter a speed used by mgetty to configure the serial device 5 Enter a chat initializa...

Страница 49: ...phrase fields 5 Click Save NOTE This PPP OPT user will establish PPP connection after being successfully authenticated Power Profile An administrator can configure ports that are connected to PDUs and...

Страница 50: ...appears in the list on the Outlet Group screen 4 Click the name of the outlet group The Outlet Settings field appears 5 Click Add 6 To configure outlets that are on connected and configured PDU s perf...

Страница 51: ...profiles determine which network services are enabled on the console server During initial configuration the console server administrator must configure security parameters to conform with the site se...

Страница 52: ...op down menu 6 Click Save If you select the Custom security profile in step 5 you can configure custom security settings To configure custom security settings 1 Select Application Settings Security Cu...

Страница 53: ...d by DSView checkbox to manage the console server by DSView 3 management software 3 Click Save Authentication Authentication can be performed locally with OTP or on a remote Kerberos LDAP NIS Radius o...

Страница 54: ...uthentication is enabled To set authentication for the console server 1 Click on Appliance Settings Authentication Appliance Authentication to open the Appliance Authentication screen 2 Select the des...

Страница 55: ...et word or passphrase in the Confirm Secret field 6 Enter the desired number of seconds for server time out in the Timeout field 7 Enter the desired number of retries in the Retries field 8 If you sel...

Страница 56: ...n the console server or on an authentication server The admin and root users have accounts by default and either administrator can add and configure other user accounts Each local user account is assi...

Страница 57: ...e forced If not specified 1 is the default which disables the restriction Warning Days Enter the number of days that a warning is issued to the user prior to expiration Entering 0 will cause the warni...

Страница 58: ...server NOTE The only configuration allowed for the admin group is adding or deleting members To view admin Appliance Access Rights 1 Click on Appliance Settings Users Authorization Groups The Group N...

Страница 59: ...ions or can add users to custom user groups to add permissions and access rights as needed By default all selections on the Appliance Access Rights screen will be disabled NOTE The Appliance Access Ri...

Страница 60: ...In the navigation bar click Access Rights The Serial screen is displayed Serial column will be empty 5 In the content area click Assign The Target Assignment screen is displayed 6 Move serial target...

Страница 61: ...outlets on or off and on PDUs with locking and power cycle capabilities enable those functions 1 Log into the Web Manager as admin 2 Click Appliance Settings Users Authorization Groups in the navigati...

Страница 62: ...e for destination appliance console and the other for destination root session To configure syslog 1 Click on Appliance Settings Syslog The Syslog screen is displayed 2 Select Remote Server IPv4 to en...

Страница 63: ...the email address of the event notifications recipient DSView DSView 3 Server Enter the IP address of the DSView 3 server where event notifications will be sent DSView Syslog Server Port Enter the sys...

Страница 64: ...d with an X in the column below the destination type if the Send box was checked on the Events Settings screen Firewall Configuration Administrators can configure the ACS 6000 console server to act as...

Страница 65: ...cted from the Protocol menu enter a Protocol Number in the text field If TCP is selected from the Protocol menu a TCP Options Section is activated for entering source and destination ports and TCP fla...

Страница 66: ...delete it and create a new one 1 Select Appliance Settings Firewall 2 Select either IPv4 Filter Table or IPv6 Filter Table as needed The Filter Table screen is displayed 3 Select the checkbox next to...

Страница 67: ...e IPSec VPN Add screen is displayed The remote gateway is referred to as the remote or right host and the console server is referred to as the local or left host If left and right are not directly con...

Страница 68: ...her RSA Public Keys or Shared Secret Remote Right Side and Local Left Side Enter the required address or text for each of the four fields for both Remote Side and Local Side ID This is the hostname th...

Страница 69: ...ve Date and Time The ACS 6000 console server provides two options for setting date and time You can set the console server to retrieve data and time from a network time protocol NTP server or in situa...

Страница 70: ...efines the location from which the console server loads the operating system The console server can boot from its internal firmware or from the network By default the ACS 6000 console server boots fro...

Страница 71: ...rver is shipped with the product The system administrator can also download the online help from Avocent For more information on downloading the online help contact Technical Support Once the online h...

Страница 72: ...3 software The license is automatically downloaded from the DSView 3 server onto the ACS 6000 console server and then configuration and management can be performed either through the DSView software...

Страница 73: ...anagement tab you can view status and statistics for all PDUs You can also turn on turn off cycle or reboot selected PDUs or reset the overcurrent protection To manage power 1 Select Power Management...

Страница 74: ...r devices to serial ports or the AUX Modem port During software configuration the administrator can do the following Enable the ports Configure the ports for power management assign the Power Profile...

Страница 75: ...identifies the outlet s where the server is plugged in Users can then manage power for the server while they are connected to the server NOTE If you want users to manage power for the connected devic...

Страница 76: ...ll of its outlets Assigning one or more outlets to a group to authorize the group to manage the specified outlets Power management commands are on off cycle and for Cyclades PDUs only lock and unlock...

Страница 77: ...PDU ID field b Enter the outlet numbers in the Outlet field 9 Click Save To change the PDU password to match a changed password on the PDU Perform this procedure only if the password is changed on the...

Страница 78: ...rname password and path to the firmware file 7 Click Download 8 After the download completes verify the new version If it is correct click Upgrade Now to upgrade the firmware 9 When the upgrade is don...

Страница 79: ...1 Click Active Sessions The Active Sessions screen is displayed and lists all open sessions to the console server by the user s workstation IP 2 Select the checkbox next to the session you want to kil...

Страница 80: ...68 Cyclades ACS 6000 Advanced Console Server Installation Administration User Guide...

Страница 81: ...al Type II or single Type III Power Information Power Supply Internal 100 240 VAC 50 60 Hz Optional Dual entry redundant power supplies 48 VDC option available Power Consumption Nominal voltage 120 VA...

Страница 82: ...tions Emissions and Immunity FCC Class A USA CE Class A EU ICES 003 Canada VCCI Japan C Tick Australia no internal modem A Tick Australia with internal modem Safety UL 60950 1 USA cUL Canada EN 60950...

Страница 83: ...he equipment in an environment compatible with the manufacturer s maximum rated ambient temperature See above Reduced air flow Installation of the equipment in a rack should be such that the amount of...

Страница 84: ...liquids on console server CAUTION Do not push any objects through the openings of the Cyclades ACS 6000 advanced console server Doing so can cause fire or electric shock by shorting out interior comp...

Страница 85: ...hacer funcionar el ACS 6000 console server con la tapa abierta IMPORTANTE Para prevenir un corto circuito en el ACS 6000 console server al desconectarlo de la red primero desconectar el cable del equ...

Страница 86: ...erver El limite m nimo del interruptor deber ser 2 amperes con conductor de 0 75 mm 18 AWG Trabajar dentro del ACS 6000 console server No intente dar servicio al ACS 6000 console server solo que este...

Страница 87: ...e steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Visit www avo...

Страница 88: ...76 Cyclades ACS 6000 Advanced Console Server Installation Administration User Guide...

Страница 89: ...le Server Models To comply with FCC standards the Cyclades ACS advanced console server requires the use of a shielded CAT 5 cable for the Ethernet interface Notice that this cable is not supplied with...

Страница 90: ...For Technical Support www avocent com support 590 767 501B Cyclades ACS 6000 Installation Administration User Guide...

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