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Assistance from AVM Support

FRITZ!Box – 7 Information, Updates and Support

With which USB driver version is FRITZ!Box installed?
See the Device Manager for the version number.

Which Firmware does FRITZ!Box use? The Firmware ver-
sion is displayed on the “DSL Info” page of the
FRITZ!Box user interface.

Once you have gathered this information, please fax it to
AVM Support. The Support team will assist you in resolving
your problem.

FRITZ!Box-e.book Seite 60 Donnerstag, 8. Juli 2004 9:37 09

Содержание Fritz!Box

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Страница 2: ...e of intent or gross negligence AVM expressly disclaims all liability for loss of or damage to hardware software or data as a result of direct or indirect errors or destruction and for any costs in cluding ISDN GSM and DSL connection charges related to the software and manual sup plied and due to incorrect installations not performed by AVM itself The information in this manual and the software it...

Страница 3: ...oftware FRITZ web DSL 24 3 2 Going Online with Other Access Software or a Windows XP Broadband Connection 27 3 3 Setting up FRITZ Box for Multiple Workplace Operation 28 4 Configuring FRITZ Box 31 5 Removing FRITZ Box 37 5 1 Uninstallation in Windows XP 37 5 2 Uninstallation in Windows Me and 98 38 5 3 Uninstallation in Windows 2000 38 5 4 Removing the FRITZ DSL Software 39 6 Guidebook 40 6 1 Sett...

Страница 4: ...ents 7 Information Updates and Support 57 7 1 Sources of Information 57 7 2 Updates 58 7 3 Assistance from AVM Support 59 Index 61 Declaration of CE Conformity 63 FRITZ Box e book Seite 4 Donnerstag 8 Juli 2004 9 37 09 ...

Страница 5: ...duct The table below explains the highlighting used in this manual Highlighting Function Example Quotation marks Keys buttons icons tabs menus com mands Start Programs or Enter Capital letters Path and file names in running text SOFTWARE INFO PDF or README DOC Pointed brackets Variables CD ROM drive Typewriter font Information to be typed in using the keyboard a setup Gray italics Tips instruction...

Страница 6: ...ous components and should only be opened by authorized repair technicians Never let liquids get inside the FRITZ Box Otherwise electric shocks or short circuits may result Do not install FRITZ Box during an electrical storm Disconnect FRITZ Box from the power mains during electrical storms FRITZ Box is intended for indoor use only FRITZ Box e book Seite 6 Donnerstag 8 Juli 2004 9 37 09 ...

Страница 7: ...luding game consoles and network hubs Connection possibilities of FRITZ Box With FRITZ Box all connected computers can share one Inter net access FRITZ Box contains a router for this purpose The firewall integrated in the router protects your network from attacks from the Internet All connected computers are networked together and can ac cess shared resources on each other s drives This manual con...

Страница 8: ...talling FRITZ Box at a comput er s USB port FRITZ Box manual in the Info folder FRITZ DSL the software package for dialing into the Internet complete with firewall port forwarding and budgeting one FRITZ Box installation manual one drilling template supplied in the installation manual The Product Identification Code is printed on the back of the CD case This number is part of your license agreemen...

Страница 9: ...ork cable are required To connect additional computers or a network you also need an Ethernet hub or switch FRITZ Box also can be connected to a Linux or an Apple computer via the LAN interface If you want to connect FRITZ Box over your computer s USB interface a computer with the following specifica tions is required computer with USB port USB version 1 1 or 2 0 hard drive and CD drive Operating ...

Страница 10: ...flashes if the device is connected to the power mains but the connection to DSL has been lost LAN remains lit when a network connection is active to at least one connected device network adapter or net work hub switch USB remains lit when a USB connection to a computer is active and the computer is switched on DSL remains lit when an Internet connection is active PPP Info flashes when the system s...

Страница 11: ...version 1 1 two LAN ports via RJ45 sockets standard Ethernet 10 100 base T five LEDs that signal the device status supply voltage 230 V 50 Hz maximum power consumption 9 W average power consumption 6 W data transmission rate max 8 Mbit s downstream 1 Mbit s upstream updatable firmware DHCP Server DSL router firewall and packet filter IP Masquerading NAT conforms to CE standard FRITZ Box e book Sei...

Страница 12: ...k cable or a USB cable These kinds of connections can be combined when multiple computers are connected 2 1 Mounting FRITZ Box Set or hang up FRITZ Box in a dry dust free location shaded from any direct sunlight If you would like to connect FRITZ Box using the USB or network cable supplied with the package remember to consider the length of the cable and select a location close to your computer If...

Страница 13: ...sing the power supply unit Use only the mains adapter included with delivery The use of other adapters may cause malfunctions The Power LED on FRITZ Box starts to flash 2 Connect FRITZ Box to the DSL line using the black DSL cable Insert one end of the cable into the DSL socket on FRITZ Box and the other end in the socket labeled DSL on the DSL splitter Connecting FRITZ Box to the power supply and...

Страница 14: ...he following instructions are based on the standard installation of each operating system Installing FRITZ Box in Windows XP Administrator rights are required to install the driver soft ware in Windows XP For this step you require the white USB cable and the FRITZ Box CD supplied with the hardware Insert the FRITZ Box CD in your CD ROM drive to start the In stallation Help automatically Follow the...

Страница 15: ...rts Follow the instructions displayed on the screen 6 A message appears New network device installed Confirm by clicking Finish If FRITZ Box is installed correctly the USB LED on the device will be lit up FRITZ Box is now connected and ready for operation You can only connect to the Internet if Internet access is con figured on the computer See the section Online with FRITZ Box from page 24 for in...

Страница 16: ...ng the Installation Help 1 Connect FRITZ Box to the power supply and to DSL as described on page 13 2 Start the computer and then insert the FRITZ Box CD 3 Connect FRITZ Box to the USB port The USB cable has two different plugs one is flat and rectangular and the other is square Pick up the USB cable and insert the flat plug into a free USB port on your computer 4 Then insert the square connector ...

Страница 17: ...puter See the section Online with FRITZ Box from page 24 for information about how to config ure an Internet connection Installing FRITZ Box in Windows 2000 Administrator rights are required to install the driver soft ware in Windows 2000 Insert the FRITZ Box CD in your CD ROM drive to start the In stallation Help automatically Follow the instructions in the Installation Help to install FRITZ Box ...

Страница 18: ...ou want Windows to do se lect the option Search for the best driver for your de vice Recommended Confirm with Next 7 In the next window select CD ROM drives as the source for the driver files Confirm with Next 8 The program reports that a driver was found Click Next to install the driver Then you are informed that a driver for the FRITZ Box has been found 9 Once the files have been copied onto you...

Страница 19: ...ly Follow the instructions in the Installation Help to install FRITZ Box at your computer s USB port Perform the following steps to install FRITZ Box without using the Installation Help 1 Connect FRITZ Box to the power supply and to DSL as described on page 13 2 Start the computer and then insert the FRITZ Box CD 3 Connect FRITZ Box to the USB port The USB cable has two different plugs one is flat...

Страница 20: ...w the instructions displayed on the screen Keep your Windows CD ready 6 When asked What do you want Windows to do se lect the option Search for the best driver for your de vice Recommended 7 When the program asks where the driver is located ac tivate only the option CD ROM drive Specifying the driver location in Windows 98 FRITZ Box USB cable FRITZ Box e book Seite 20 Donnerstag 8 Juli 2004 9 37 0...

Страница 21: ...t access is con figured on the computer See the section Online with FRITZ Box from page 24 for information about how to config ure an Internet connection 2 4 Connecting FRITZ Box to the LAN Port The red network cable is required if FRITZ Box is to be operat ed over the LAN port network port Perform the following steps 1 Connect FRITZ Box to the power supply and to DSL as described on page 13 2 Swi...

Страница 22: ...al driver installation is necessary on the computer If you would like to connect a computer to the second LAN port as well another straight network cable is required not included with delivery You can only connect to the Internet if Internet access is con figured on the computer See the section Online with FRITZ Box from page 24 for information about how to config ure an Internet connection FRITZ ...

Страница 23: ...work cable supplied with the package or of another straight network cable to the uplink port of the network hub or switch 3 Connect the other end of the network cable to one of the sockets on FRITZ Box labeled LAN Connecting FRITZ Box to a network hub If FRITZ Box is connected correctly the LAN LED on the device will be lit up You can only connect to the Internet if Internet access is con figured ...

Страница 24: ... DSL modem by default For information about how to set up FRITZ Box as a DSL rout er see the section Setting up FRITZ Box for Multiple Work place Operation from page 28 3 1 Going Online with the DSL Software FRITZ web DSL FRITZ web DSL is part of the FRITZ DSL software package in cluded with delivery FRITZ web DSL connects you with the Internet in just a few steps A number of Internet Service Pro ...

Страница 25: ...inish Set up Internet Connections FRITZ web DSL requires the access information supplied by your Internet Service Provider in order to connect to the Inter net To edit an existing Internet connection proceed as follows 1 Click Start All Programs FRITZ DSL FRITZ web DSL to start FRITZ web DSL 2 In the Wizard select the New Internet Connection button Select your Internet Service Provider and enter y...

Страница 26: ...data transfer is taking place You can keep the FRITZ web DSL status window in the fore ground of the screen so that your connections can be moni tored at all times The FRITZ web DSL Commands FRITZ web DSL can be operated using the buttons in the sta tus window and the context menu of the right mouse button FRITZ web DSL status window Speed display Establish and clear connections Connection icons F...

Страница 27: ...ns for operat ing FRITZ web DSL For detailed information about operating FRITZ web DSL open the Online Help available in the context menu of the right mouse button 3 2 Going Online with Other Access Software or a Windows XP Broadband Connection If you do not want to go online with FRITZ web DSL you can also use your Internet Service Provider s access software or a Windows XP broadband connection C...

Страница 28: ... information required is supplied by your In ternet Service Provider 7 Confirm with Next and close the settings by clicking Finish This concludes the settings for an Internet connection using a Windows XP broadband connection 3 3 Setting up FRITZ Box for Multiple Workplace Operation Perform the following steps to set up FRITZ Box for multiple workplace operation 1 Open your Internet browser 2 Ente...

Страница 29: ...tion is charged for online time The timer clears an idle con nection after the period specified here Be sure to use the timer function if your Internet con nection is billed on the basis of online time Otherwise idle Internet connections will not be cleared This can lead to very high online charges For more information on the timer function see the sec tion Internet Connection on page 32 and the O...

Страница 30: ...software as this software and the router will dial connections to the Internet at the same time Make sure FRITZ Box assigns all computers that are sup posed to use this Internet access IP addresses automatically For instructions on this setting see the section Setting the IP Address on page 40 For information about connecting FRITZ Box to a network hub or switch see the section Connecting FRITZ Bo...

Страница 31: ...rnet browser and enter the address fritz box or 192 168 178 1 If an error message appears rather than the window see the guidebook section from page 40 for suggestions on how to resolve the problem The fritz box address entry in the address field of the Internet browser The FRITZ Box user interface has several pages each of which can be accessed directly by clicking the menu com mand on the left e...

Страница 32: ...rma tion about the Internet connection the IP address assigned by the Internet Service Provider the status of the Internet connection and the duration of the current connection Internet Connection Specify on the Internet Connection page whether FRITZ Box should establish the Internet connection as a rout er This Internet connection can be used by all computers connected to FRITZ Box without having...

Страница 33: ...istered in the Event Log These messages are sent directly by FRITZ Box and refer only to the DSL line and events associated with FRITZ Box s control of the Internet connection Other actions such as how Internet connections are controlled by programs on the connected computers are displayed in the respective pro grams and not included here See the Online Help of the user interface for an overview o...

Страница 34: ...s a file with the suffix image Copy this file to your com puter Now you have saved the new firmware on your computer The next step is to perform the update 1 Open your Internet browser and enter the address fritz box or 192 168 178 1 2 Select the System Settings menu command 3 Click the Update Firmware button 4 In the text field enter the path to the update file This entry can also be selected usi...

Страница 35: ...tory settings means deleting all settings on FRITZ Box along with the access information for the Internet connection Use this function before allowing outside parties to use FRITZ Box Advanced Settings In the Advanced Settings area experienced users can make settings for different system functions of FRITZ Box for instance for the DHCP server and traffic shaping Do not make any changes in this are...

Страница 36: ...ess USB IP address Subnet mask Default gateway DNS server 192 168 179 20 255 255 255 0 192 168 179 1 192 168 179 1 LAN A IP address Subnet mask Default gateway DNS server 192 168 181 2 through 250 255 255 255 0 192 168 181 1 192 168 181 1 LAN B IP address Subnet mask Default gateway DNS server 192 168 178 2 through 250 255 255 255 0 192 168 178 1 192 168 178 1 FRITZ Box e book Seite 36 Donnerstag ...

Страница 37: ...Z Box must be connected to the computer s USB port when the USB driver is removed Proceed as follows to remove the USB driver of FRITZ Box in Windows XP 1 Open start Control Panel Performance and Mainte nance System 2 Click the Device Manager button on the Hardware settings page 3 In the Network adapters section of the Device Manag er select the AVM FRITZ Box entry 4 In the Action menu select the ...

Страница 38: ...the screen Keep your Windows CD ready Rebooting the computer concludes the uninstallation 5 3 Uninstallation in Windows 2000 Note that FRITZ Box must be connected to the computer s USB port when the USB driver is removed Proceed as follows to remove the USB driver of FRITZ Box in Windows 2000 1 Open Start Settings Control Panel System and select the Device Manager button on the Hardware settings p...

Страница 39: ...eed as follows to remove the FRITZ DSL software pack age 1 Open Start Settings Control Panel Add Remove Programs 2 Select the AVM FRITZ DSL entry from the list of Cur rently installed programs 3 Click the Add Remove button Rebooting the computer concludes the uninstallation of FRITZ DSL Removing FRITZ DSL in Windows 2000 Proceed as follows to remove the FRITZ DSL software pack age in Windows 2000 ...

Страница 40: ...ddresses automatically from FRITZ Box The steps for checking and adjusting this option differ among the operating systems See the relevant section for your operating system If FRITZ Box is operated in a network no other DHCP server may be activated in this network If you need to operate a DHCP server please disable the DHCP feature in the Ad vanced System Settings Obtaining an IP Address Automatic...

Страница 41: ...your selection by clicking OK The computer now receives an IP address from FRITZ Box Obtaining an IP Address Automatically in Windows Me 98 Proceed as follows in Windows Me 98 Keep your Windows CD handy as this may be required for changes to your network settings 1 Select start Settings Control Panel Add Remove Programs 2 Double click the Network entry to open it 3 In the list double click to sele...

Страница 42: ...tomatically Obtain an IP address automatically option in Windows Me 98 5 On the DNS Configuration settings page activate the Disable DNS option Disable DNS option in Windows Me 98 6 Confirm your selection by clicking OK The computer now receives an IP address from FRITZ Box FRITZ Box e book Seite 42 Donnerstag 8 Juli 2004 9 37 09 ...

Страница 43: ...lick to select the LAN connection with the net work adapter bound to FRITZ Box 3 Click the Properties button 4 Double click to select Internet Protocol TCP IP in the list of network components Properties of the LAN connection of a network adapter 5 Activate the options Obtain an IP address automatical ly and Obtain DNS server address automatically FRITZ Box e book Seite 43 Donnerstag 8 Juli 2004 9...

Страница 44: ...connected to FRITZ Box you have access to any folders drives or devices enabled for network sharing Determining the IP Address Before you can access a computer enabled for network shar ing you must first find out the IP address of this computer How to proceed depends on the operating system installed on the computer and whether it is connected to FRITZ Box by means of the USB or the LAN interface ...

Страница 45: ...or prompt appears 3 Enter ipconfig all 4 Look for the section that contains the network card used to connect the computer with FRITZ Box under Description Make a note of the IP address listed there Windows Me or 98 at the USB Port 1 Click Start Run 2 Enter winipcfg in the input field and confirm by click ing OK The IP Configuration window opens 3 Select the device AVM USB NDIS Miniport Driver Make...

Страница 46: ...w opens displaying the folders of the remote computer that have been enabled for sharing 6 3 Errors Opening the User Interface If an error message is returned when you open the user inter face please work through the following checklist Make sure that all cables are connected properly and that the corresponding LEDs are lit Power and USB if FRITZ Box is connected to the computer via USB Power and ...

Страница 47: ...server assigns IP addresses from the fol lowing ranges Fixed IP Addresses If you would like to assign fixed IP addresses to computers connected to FRITZ Box use the range between 201 and 250 for the host IP addresses Other DHCP Servers If FRITZ Box is operated in a network no other DHCP server may be operated in this network If you need to operate a DHCP server please disable the DHCP feature in t...

Страница 48: ...connect multiple computers to FRITZ Box you can use both connection methods FRITZ Box can also be connected to the uplink port of a network hub or switch Connecting to the LAN Port FRITZ Box is configured as a DSL modem by default If the Internet connection is to be used jointly by all connect ed computers FRITZ Box must be switched from modem op eration to router operation Using FRITZ Box as a DS...

Страница 49: ...TZ Box to a Network Hub or Switch from page 23 2 Configure FRITZ Box for operation as a DSL router see Setting up FRITZ Box for Multiple Workplace Opera tion from page 28 3 Make sure that the network adapter of the Apple com puter automatically obtains its TCP IP settings from FRITZ Box To allow this DHCP must be enabled for the network adapter TCP IP Properties for Mac OS X 1 Select the System Pr...

Страница 50: ...eration to router operation Using FRITZ Box as a DSL Modem 1 Connect FRITZ Box to the computer s USB port 2 Select System Preferences Network You receive the message that a new port Ethernet port en No was found Confirm the message by clicking OK 3 Under Show select the new port found Ethernet port en No 4 Select the PPPoE button and enter the access data for your Internet connection 5 Confirm you...

Страница 51: ...ITZ Box with a network adapter in Linux 1 If the network adapter has not been configured yet configure it by means of YaST using the DHCP setting 2 Connect FRITZ Box to the network adapter see Con necting FRITZ Box to the LAN Port on page 21 3 Use the ifconfig a command to check whether your network adapter has been assigned an IP address This operation may take a few moments Here is an example of...

Страница 52: ...eruser rights re quired 4 Select the option Network Devices and click DSL 5 The DSL Configuration dialog appears 6 In the section DSL Devices to Configure select the de vice Unknown DSL device PPPoE detected and click the Configure button 7 The dialog Overview of the DSL Configuration ap pears Select DSL Devices Add 8 In the input mask DSL configuration the PPP mode should be set to Ethernet for E...

Страница 53: ...t Service Provider in the corresponding fields 4 The timer and port forwarding settings can also be con figured here 5 Apply your settings FRITZ Box is now configured for multiple workplace opera tion All connected computers can access the Internet direct ly FRITZ Box provides the Internet connection for all connect ed computers Connecting to the USB Port The example of SUSE Linux 9 0 is used here...

Страница 54: ... you have an additional network adapter as sign it a fixed IP address Otherwise problems may arise with name resolution cf etc resolv conf If the USB LED on the FRITZ Box is not lit now it may be necessary to restart the hotplug subsystem as it is not always possible to apply all changes at once 1 Open a console by logging in as a Superuser 2 Enter the command etc init d hotplug restart The USB LE...

Страница 55: ...ted computers Configuration as a DSL Modem 1 Select the menu command Internet Connection Con nected Computers Use FRITZ Box as a DSL Modem and apply this setting 2 Start the YaST Control Center Superuser rights re quired 3 Select the option Network Devices and click DSL 4 The DSL configuration dialog appears In the section DSL Devices to Configure select the device Un known DSL device PPPoE detect...

Страница 56: ...ause otherwise the address fritz box may not be found 6 7 Connecting Cable It is possible to lengthen the cables of FRITZ Box Remember that the quality of the line may be decrease as the distance from the central switching station increases Note the following maximum cable lengths maximum length of the network cable 100 m use a CAT 5 cable maximum length of the USB cable 5 m maximum length of the ...

Страница 57: ...your FRITZ Box consult the following information resources Documentation FRITZ Box includes comprehensive documentation in a vari ety of formats FRITZ Box The Installation Manual is included in the FRITZ Box package It contains information about installation and starting operation of FRITZ Box The FRITZ Box User s Manual The FRITZ Box User s Manual is provided as a PDF file The manual is included ...

Страница 58: ...avm de en Click Products for the latest information about all AVM products as well as announcements of new prod ucts and product versions The Service area contains the current manuals for all AVM products 7 2 Updates AVM makes new drivers for FRITZ Box and updates for the PBX software available free of charge over the Internet Use one of the following options for downloading by Internet at www avm...

Страница 59: ...t form at www avm de en service support Select the product for which you require technical support Fill out the form and send it to AVM support by clicking the Send button Support by Fax If necessary you can reach AVM Support at the telephone number 49 0 30 39 97 62 66 Have your Product Identification Code ready when you call This code is printed on the CD case Support staff will always check this...

Страница 60: ...ice Manager for the version number Which Firmware does FRITZ Box use The Firmware ver sion is displayed on the DSL Info page of the FRITZ Box user interface Once you have gathered this information please fax it to AVM Support The Support team will assist you in resolving your problem FRITZ Box e book Seite 60 Donnerstag 8 Juli 2004 9 37 09 ...

Страница 61: ...8 DSL cable 8 13 DSL line 13 DSL modem 24 48 50 52 DSL software 24 DSL LED 10 F factory settings 35 restoring 35 firewall 8 11 FRITZ Box configuring 31 going online with 24 mounting 12 starting operation 12 FRITZ DSL 24 FRITZ web DSL operating 26 G game console 9 game consoles 7 H hub 9 48 I Info LED 10 information sources 57 installation at the USB Port 14 16 17 19 in Windows 2000 17 in Windows 9...

Страница 62: ...ntification Code 8 R regulations and norms 63 removing driver software in Windows 2000 38 in Windows Me and 98 38 in Windows XP 37 router operation 24 48 50 52 S safety instructions 6 supply voltage 11 support 57 59 SUSE Linux 9 51 switch 9 T technical specifications 11 traffic shaping 35 U updates 58 updating the firmware 34 uplink port 48 USB cable 8 12 51 USB connector 15 16 18 19 USB port 14 U...

Страница 63: ...ol confirms that this product conforms with the above mentioned norms and regulations The manufacturer AVM GmbH Address Alt Moabit 95 D 10559 Berlin Product FRITZ Box Type ADSL Controller 1999 5 EEC R TTE Directive Radio Equipment and Telecommuni cations Terminal Equipment 89 336 EEC EMC Directive Electromagnetic Compatibility 73 23 EEC Low Voltage Directive Electrical equipment designed for use w...

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