Problem
Cause
Solution
Alternate remote
does not work
The AVLinx remote is
not working.
Digital audio does not
work
-Both optical and coax
cables are plugged into
a single input at the
same time.
-Improper cable is being
used with SPDIF
connection.
-Remote’s data format is
not compatible with the
ADV2.1.
-
Alternate remotes that
use a different frequency
than the AVLinx remote
may have reduced
range.
-Batteries are low.
-The IR Sensor window
is blocked.
-Input selector button
was held for more than
45 seconds.
-Input selector button
was held for more than
45 seconds.
-Input selector button
was held for less
than 30 seconds.
Alternate remote has
a limited range.
Resetting default
remote control codes
did not work
-Be sure to only use one type
of connection at the input.
-Be sure to use 75-ohm digital
coax cables, especially for
long distances.
-Set the remote to one of the
recommended compatible
codesets.
-Try using a recommended
codeset that uses 38khz
carrier frequency.
-Replace batteries.
-Provide a clear line of sight
between the remote and the
IR sensor window.
-Follow procedures on page
13 for “Restoring Default
Remote Control Codes.”
-Perform steps again and
release the input selector
button after the green LED
goes off when 30 seconds
have elapsed.
-Perform steps again and
release the input selector
button after the green LED
goes off when 30 seconds
have elapsed.
14
15
Troubleshooting
Troubleshooting
Before calling AVLinx for servicing assistance, review the following guide for a
possible solution to the problem.
(For any problems not addressed in this section, please refer to the Servicing
information on page 17 of this manual.)
Problem
Cause
Solution
The unit will not turn
on.
RS-232 port is not
working
Poor video picture.
-Power cord is not
connected.
-The outlet in the wall
connected to the unit is
turned off.
-Incorrect power pack is
being used.
-Cable not connected.
-Improper cable being
used.
-Commands not
formatted properly.
-Communication port
parameters incorrect.
-Cable too long.
-Cable not securely
fastened.
-Poor quality cable.
-Plug the cord securely into
the back of the unit as well as
the wall.
-Plug the unit into a non-
switched outlet or turn the
outlet switch on.
-Make sure to use the power
pack that was supplied with
the unit or a suitable
equivalent.
-Make sure the cable is
plugged in properly.
-Connect the proper RS-232
cable. If connecting to a
control system, make sure to
use the proper cable. A non-
standard cable is sometimes
specified.
-Be sure to use capital letters
and follow all commands with
a carriage return.
-Set the communication port to
the settings specified in this
manual.
-Cables over 5m may not work
at highest resolutions.
-Use thumbscrews to securely
fasten the cable to the
connector.
-Use high quality cable
especially at longest distances.
