16
Troubleshooting
Problem
Probable Cause
Recommended Action
Nothing appears in
the display even
when the power is
turned on.
Batteries are drained.
Replace all batteries with
new ones.
Battery are not correctly
aligned with terminals.
Reinsert batteries in the
correct position.
Low Battery
Symbol appears.
Batteries are drained.
Replace all batteries with
new ones.
In colder temperatures
batteries have weaker
electrical charges.
Warm up the batteries, or
use the device in a
warmer setting.
Device operation
time is
inconsistent.
Different battery brands
have different life spans.
Use Alkaline batteries and
replace all batteries at the
same time with same
brand batteries.
No reading after
measurement.
Batteries are drained.
Replace all batteries with
new ones.
Suspicious blood
pressure results.
Perhaps the cuff was
improperly positioned.
Adjust patient and Arm
cuff to measure.
Blood pressure naturally
varies throughout the
day.
Rest a while, relax and
measure again.
Suspicious heart
rate results.
Bodily movement during
device use.
Refrain from moving
during measurement.
Measurement shortly
after exercise or exposure
to the outdoors.
Do not take
measurements after
exercise or coming back
from the outdoors.
Power switches off
automatically.
System design.
Push the power button
again, and then begin
measure again.
During measuring,
air re- inflates.
It could be a normal
action if the user's blood
pressure is higher than
the initial pressure value,
the device automatically
pumps to a higher
pressure by 40mmHg
each time.
Relax, and try to take a
measure again.
The Arm cuff is not
fastened properly.
Check that the Arm cuff is
fastened properly and
retake the measurement.
