background image

     

Troubleshooting      

7-12 

Technical Support 

 
 
If your problem still exists after trying the above solution, please prepare 
the following information and then contact the technical support of 
Avision. 
 

• 

Serial number of your machine 

• 

Your network parameters 

• 

Error Code and its description if any 

• 

Brand and model name of the Printer connected to the machine 

 
 

 
Headquarter 

 Avision Inc. 

No. 20, Creation Road I, Science-Based Industrial Park, 

Hsinchu 300, Taiwan, ROC 
TEL: +886 (3) 578-2388 
FAX: +886 (3) 577-7017 
EMAIL:  

[email protected]

 

Web Site: http://www.avision.com 
 
 

US and Canada 

 Avision Labs., Inc. 

6815 Mowry Ave., Newark CA 94560, USA 
TEL: +1 (510) 739-2369 
FAX: +1 (510) 739-6060 
EMAIL:  

[email protected]

   

Web Site:  http://www.avision.com 

   

 

 

Содержание NETDELIVER @V2100

Страница 1: ...NetDeliver V2100 User s Manual D N 250 0362 0 V1 0...

Страница 2: ...ronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of the manufacturer Warranty The information contained in this document s is subject to change witho...

Страница 3: ...ouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the eq...

Страница 4: ...o 20 Creation Road I Science based Industrial Park Hsinchu Taiwan ROC Declare that the product Model Name NetDeliver V2100 Conforms to the following Product Specification Emission EN 50081 1 EN 55022...

Страница 5: ...Filing document to a server 1 12 Filing document to a server 1 13 2 SETTING UP YOUR MACHINE 2 1 MINIMUM CONFIGURATION REQUIREMENTS 2 1 CHECKING PACKAGE CONTENTS 2 2 UNLOCKING THE SCAN UNIT 2 3 INSTALL...

Страница 6: ...il addresses 4 4 Deleting E mail Addresses 4 5 MANAGING YOUR GROUPS 4 6 adding new groups 4 6 Modifying groups 4 8 Deleting groups 4 9 5 MANAGING FILING FOLDERS 5 1 adding new folders 5 1 Modifying fo...

Страница 7: ...SSAGE 7 1 Information Codes During Scanning and Copying 7 1 Information Codes During Networking 7 2 Information Codes During E Mailing 7 3 CLEARING A PAPER JAM 7 6 REMOVING THE ABNORMAL LINE IMAGE 7 7...

Страница 8: ......

Страница 9: ...s Do not install the machine in a humid or dusty place Be sure to use the proper AC power source Only use the AC adapter model name ADP 50ZB made by Delta Electronics Inc included with the machine Usi...

Страница 10: ...able to perform digital copying and filing This innovation provides business users with a cost saving way to upgrade regular office equipments to an internet appliance and to consolidate business to...

Страница 11: ...he V2100 allows a stack of 25 page document s to be continuously scanned at one time in reliable quality so as to increase your efficiency Address Book Folders Managing The V2100 provides a convenient...

Страница 12: ...Getting Started 1 4 External View THE FRONT VIEW 1 ADF Front Cover 4 ADF Paper Support 2 LCD display 5 Document s Cover 3 ADF Paper Tray 6 Control Panel 4 1 3 5 6 2...

Страница 13: ...V2100 User s Manual Getting Started 1 5 THE REAR VIEW 1 Paper Feed Tray 6 Power Jack 2 ADF Cable 7 ADF Port 3 Keyboard Port 8 Printer Port 4 RJ 45 Network Port 5 Power Switch 5 6 7 8 3 4 1 2...

Страница 14: ...Scaling Area Used to reduce document s down to 25 or enlarge it up to 400 3 1 2 1 Increase scaling in 1 increment 2 Decrease scaling in 1 Decrement 3 Select scaling from the preset percentage Part A P...

Страница 15: ...ction E MAIL Press to use the email function FILING Press to use the filing function Address Book Folders Press to select an email address from an address book or folder name from a folder book Press...

Страница 16: ...start sending or copying document s This function is temporarily reserved for the future usage Used to stop sending process or clear previous operation Stands for Super Fine Used to enhance scanning r...

Страница 17: ...V2100 User s Manual Getting Started 1 9...

Страница 18: ...2 Subnet Mask 3 Gateway IP 4 SMTP Server 5 Filing Server 6 NTP Server Note requests an IP address you must fill Explanation of contents 1 IP Address The Internet Protocol IP address assigned to your m...

Страница 19: ...arts one identifying the network and the one identifying your node The IP address is usually written as four numbers separated by periods Each number can be zero to 255 For example 10 1 30 186 could b...

Страница 20: ...d converted into a jpeg formatted or a pdf formatted file and then transmitted to a remote recipient as an attachment to an email When you send an email to someone via the V2100 the V2100 uses Simple...

Страница 21: ...and is also applied to document management software like Formosoft s Document Imaging Management System What s unique about this filing function is to let entire corporate users share one machine to s...

Страница 22: ...ed To send emails from the V2100 TCP IP network A SMTP server To file document s via intranet FTP HTTP CIFS or DIMS Protocol environment Windows 9x Windows NT Windows 2000 HTTP or FTP server To make c...

Страница 23: ...check its components If there is any item missing contact your dealer immediately 1 Paper Feed Tray 8 Power Cord 2 Paper Support 9 Paper Stopper 3 User s Manual Quick Guide 10 Keyboard 4 V2100 Main Bo...

Страница 24: ...o the unlocked position Note If you need to move your V2100 for repair or any other reason be sure to lock your V2100 before moving To lock your V2100 please do the following 1 Turn off your V2100 2 I...

Страница 25: ...Setting up Your Machine 2 4 Installing the Paper Feed Tray 1 Attach the Paper Support to the Paper Feed Tray 2 Then attach the Paper Feed Tray to the machine Paper Support Paper Feed Tray...

Страница 26: ...THE ETHERNET CABLE 1 Connect one end of your Ethernet LAN cable to an available port of your Ethernet Hub 2 Connect the other end to the network port at the back of your V2100 CONNECTING THE KEYBOARD...

Страница 27: ...printer port of your V2100 CONNECTING THE ADF CABLE Connect the ADF Auto Document Feeder cable attached to the document s cover to the ADF port at the back of the V2100 CONNECTING THE POWER AND TURNIN...

Страница 28: ...V2100 User s Manual Setting up Your Machine 2 7 3 Connect the other end to an appropriate power outlet...

Страница 29: ...0 After showing the warming up message the LCD display prompts the Copy ready status present as shown below Note You can leave your V2100 ON at all times since the V2100 is designed with a power savin...

Страница 30: ...set up the network parameters via the control panel 1 After turning on the V2100 press the Menu button and then the Network Configuration item to prompt the Network Configuration screen see below in t...

Страница 31: ...s swisstime ethz ch 129 132 2 21 Germany ntp0 fau de 131 188 34 75 France canon inria fr 192 93 2 20 Hong Kong clock cuhk edu hk 137 189 6 18 Japan clock nc fukuoka u ac jp 133 100 9 2 USA ntp alaska...

Страница 32: ...recommended that an administrator create a password before performing these activities To Administer the setting screen via the LCD display 1 Press the Menu button The Setting screen appears as below...

Страница 33: ...ss of your V2100 in the URL field of your browser The V2100 web page appears 3 Click on Administrator to prompt the Administrator Login dialog 3 Enter your name and password and click Submit The Setti...

Страница 34: ...ly when users fail to enter anything in the Subject field in email message from the V2100 B W File Format File format for documents to be sent in black and white via e mail from V2100 Choice PDF or TI...

Страница 35: ...nts to be sent in color via e mail from 2000 Choice TIF JPG and PDF Fine Resolution for B W The scanning resolution you choose to scan from the 2000 Choice Fine 75 dpi 100 dpi 150 dpi 200 dpi 300 dpi...

Страница 36: ...n name for the administrator If the administrator wishes to change current name enter new login name in the field Note The login name is case sensitive and allows up to 16 characters Enter New Login N...

Страница 37: ...users from sending a file on the V2100 In 3 minutes after a user logins the V2100 and sends a file the security system will be enabled During about 3 minutes before the security system is enabled any...

Страница 38: ...dress book it is highly recommended that the administrator read this chapter before using the V2100 Managing Your E mail Address Book ADDING AN E MAIL ADDRESS To add an e mail address 1 Start your bro...

Страница 39: ...ompt the Login dialog 4 Enter the name and password of the administrator and press the Submit button The Administrator screen appears 5 Press ddress to prompt the Address Book dialog 6 Press the E mai...

Страница 40: ...user s name password and email address and click Continue for the next input or Finish to temporarily save the latest data and return to the main screen 8 Click Save to permanently save all the latest...

Страница 41: ...s The Address book dialog appears 2 Click the E mail icon and choose the address you want to modify from the list A Modify E mail address dialog appears 3 Modify your address 4 Click Update to tempora...

Страница 42: ...dresses The Address Book dialog appears 2 Click the E mail icon on the top and choose the addresses you want to delete from the list 3 Click Delete to erase the address A warning message appears to co...

Страница 43: ...oups 1 Repeat Step 1 to Step 5 from the previous section Adding E mail Addresses The Address book dialog appears 2 Click the Group icon and choose Add to prompt the Add A New Group dialog 3 Enter your...

Страница 44: ...ess Book 4 7 5 Click Continue for the next input or Finish to temporarily save the latest data and return to the main screen 6 Click Save to permanently save all the latest data on the V2100 or Exit t...

Страница 45: ...y the Modify A Group Set dialog 3 Choose one member you want to delete from the group and click the key to delete or insert a new member from the current addresses by choosing the address on the right...

Страница 46: ...pears 2 Click the Group icon and choose the group name you want to delete from the list 3 Click Delete to erase the number A warning message appears to confirm your deletion Click OK to confirm or Can...

Страница 47: ......

Страница 48: ...ders 5 1 5 Managing Filing Folders ADDING NEW FOLDERS To add a new folder 1 Repeat Step 1 to 4 from the previous chapter and click Folder icon to show up Favorite Folder dialog as shown below 2 Click...

Страница 49: ...s on Protocols F T P a n d H T T P Begin with the root directory without slash line Example FILINGFOLDER image file CIFS MS Windows UNC naming method is applied Begin with server name with double slas...

Страница 50: ...r s main screen appears as below 2 Click Modify to prompt Favorite Folder dialog screen as below Now refer to the previous section to modify your folder content 3 Click Update to temporarily save the...

Страница 51: ...appears as below 2 Click the Delete icon and choose the folder name you want to delete from the list 3 Click Delete to erase the number A warning message appears to confirm your deletion Click OK to c...

Страница 52: ...your paper either in the ADF or on the glass 2 Type or select your recipient s destination 3 Press the Mono button or the Color button to execute the command of filing copying and E Mailing your docum...

Страница 53: ...ase make sure that your paper meets the following specifications Document s can range in size from 4 5 by 5 5 inches to 8 5 by 14 inches Legal Document s can range in weight from 14 to 28 lbs 0 002 to...

Страница 54: ...ips and is not tore out 2 If you have multiple pages fan your document s to avoid occasional paper jam The ADF holds up to 30 pages at one time 3 Place your document s with the text FACE UP in the ADF...

Страница 55: ...OCUMENT S ON THE GLASS 1 Open the document s cover to reveal the glass 2 Place your document s with the text FACE DOWN on the glass and align the document s in the upper right corner of the glass 3 Cl...

Страница 56: ...dpi 300 dpi 400 dpi 600 dpi by pressing the Menu button and selecting E mail then Fine Resolution or S Fine Resolution 3 Enter your email address manually with the keyboard Or select the email addres...

Страница 57: ...ding function 3 If you make a mistake during the process press the key to cancel and return to the factory default settings 4 If you have stopped typing in the From Subject To CC or BCC fields for thr...

Страница 58: ...king Copy BEFORE MAKING COPY Before making copy through the control panel please do the following 1 Make sure that your printer supports PCL or Postscript printer language 2 Check if your printer has...

Страница 59: ...ace your current printer with another one you need to download the printer profile for the new printer Choose then the correct printer model in the LCD display on your V2100 To select the printer mode...

Страница 60: ...o send your document s in black and white Or press the key to send your document s in color The LCD displays the scanning progress of the printing of your document s from your printer Scanning 100 Ima...

Страница 61: ...liant it even supports some PostScript printers The supported printer table is listed as below Brand Name Model Tektronix Phase 740 Phaser 750 Mita Ci 1100 HP 4500 5000L Kyocera FS 3750 5900 FS 9000 F...

Страница 62: ...using on Photo Text Auto CHANGING SCALING To reduce or enlarge the original document 1 Press the Copy button on the panel to prompt the Copy screen 2 Press the s key to enlarge your document in 1 perc...

Страница 63: ...ument comes with a lighter or darker contrast you can improve the quality using the Adjusting Density feature To change your density 1 Press the Copy button on the panel to prompt the Copy screen 2 Pr...

Страница 64: ...0 is preset to Fine copy quality the setting suitable for most business document s If necessary this setting can be changed to Super Fine copy quality To choose your copy quality Press the key to enha...

Страница 65: ...output paper size 1 Press the Menu button on the Control Panel 2 Press the key to scroll down to the Copy menu and press the Select button The Copy menu appears 1 Printer Name 2 Paper Type 3 Paper Siz...

Страница 66: ...increase the number of copies choose your desired copy count with the numeric keypad or keyboard To increase your copy count 1 Press the Copy button on the Control Panel to prompt the Copy screen 2 E...

Страница 67: ...can change to photo or text if you wish to focus your copy result on photo or on text To change your focus on photo or text 1 Press the Copy button on the Control Panel to prompt the Copy screen 2 Pre...

Страница 68: ...il and Fine Resolution or S Fine Resolution A File Prefix Enter your desired file name without extension B Folder Selecting preset folder You can enter any preceding string and press Select Enter to l...

Страница 69: ...FILINGFOLDER Server UID Password OK Regarding all items above refer to Managing Filing Folder chapter 4 Select OK and press to return to the folder main screen as below File Prefix Myfile Folder Myfol...

Страница 70: ...e Win98 CIFS server sharing set up screen for your reference 5 The history moment is coming Press the key to file your document s in black and white or the key in color Click Sharing As Select Full Ro...

Страница 71: ...nsor error Restart your V2100 If the code still appears contact your dealer 10006 Lamp error Restart your V2100 If the code still appears contact your dealer 10007 Lock error 1 Turn off your V2100 2 F...

Страница 72: ...tion Page 20512 The connection failed 20519 The destination address is invalid 20530 Network is down 20531 Network is unreachable 20533 The connection aborted by the server 20534 The connection reset...

Страница 73: ...error command unrecognized Reboot the machine and try again If the error still appears contact your dealer 30501 31501 Syntax error in parameters or arguments 1 Check if the Device Name is valid The...

Страница 74: ...correct Check password in folder and try again 41421 42421 43421 44421 FTP Service not available Make sure the FTP server is not shut downing If the error is still there contact your system administra...

Страница 75: ...il Check user name and password for this folder 57620 CIFS dialect negotiation fail This CIFS may not support PC NETWORK PROGRAM 1 0 dialect 57710 CIFS fail to create file Make sure you have full cont...

Страница 76: ...er Jam In the event of a paper jam follow the procedures below to remove the paper 1 Gently open the ADF front cover to the left 2 Carefully pull the paper out of the ADF unit 3 Close the ADF front co...

Страница 77: ...V2100 User s Manual Troubleshooting 7 7 Removing the abnormal line image When the scanned image is with abnormal lines on it clean the strip of glass area as indicated below Clean this area...

Страница 78: ...nal state 1 Moisten a cotton swab with isopropyl alcohol 95 2 Gently open the ADF front cover Wipe the feeding rollers by moving the swab from side to side Rotate the rollers forward with your finger...

Страница 79: ...ptimum image quality and performance To clean the glass 1 Open the document cover as shown below 2 Dip a soft clean cloth with isopropyl alcohol 95 3 Gently wipe the document glass and the white sheet...

Страница 80: ...eding In this case it is highly recommended to replace the pad module with a new one For ordering the pad module please consult your nearest dealer and follow the procedure below to replace it Disasse...

Страница 81: ...al Troubleshooting7 11 Assembling Procedure 1 Take out the ADF pad module from the box 2 Press both arms of the ADF snap in pad module inwardly with your two fingers 3 Place it into the holes until it...

Страница 82: ...ode and its description if any Brand and model name of the Printer connected to the machine Headquarter Avision Inc No 20 Creation Road I Science Based Industrial Park Hsinchu 300 Taiwan ROC TEL 886 3...

Страница 83: ...a Appendix Quick Guide Placing Your Documents For multi page transmission Place your document FACE UP in the ADF For single page transmission Place your documents FACE DOWN on the glass...

Страница 84: ...with your keyboard or press Address Book Folders to select from the list i e Press Press the Color button to send your document in color Press the Mono button to file your document in color Press the...

Страница 85: ...PPM Color 1 5 PPM FAX Modem Optional 14 4K bps Fax Modem module Network Connection Yes 10 100 Mbits auto negotiation Networked Workgroup Solution for Stand alone Copy E Mail via Internet Intranet E m...

Страница 86: ...TCP IP File Formats PDF JPEG TIFF Supported Browsers Microsoft IE 4 1 or higher Netscape Navigator 4 0 or higher Configuration Requirement 1 IP address subnet mask 2 Gateway 3 SMTP server Gateway Sec...

Страница 87: ...ommunication Features Email Forwarding Fax Forwarding Network Scanner 1 11 JPG 3 3 3 4 LAN 1 9 2 5 2 9 3 3 LCD display 1 4 6 6 Loading Your Paper Via the ADF Via the Glass 6 2 Making Copies 6 7 Managi...

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