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LED Behavior

Suggested Solution

l

Both LEDs are blinking several
times at the same time, then
pause and repeat the blinking

Perform a factory reset of the camera using the physical
firmware revert button. Resetting through the camera's web
interface will not produce the desired result.

l

A different LED blinking pattern
than those described above

Perform a factory reset of the camera using the physical
firmware revert button. Resetting through the camera's web
interface will not produce the desired result.

Troubleshooting Network Connections and LED Behavior

36

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Содержание 2.0C-H5A-PTZ-DC36

Страница 1: ...Installation Guide Avigilon H5A PTZ Camera Models 2 0C H5A PTZ DP36 2 0C H5A PTZ DC36 4 0C H5A PTZ DP36 4 0C H5A PTZ DC36 8 0C H5A PTZ DP36 8 0C H5A PTZ DC36 ...

Страница 2: ...to observe the following instructions may result in severe injury or death l This product is intended to be supplied by a UL Listed Power Unit marked Class 2 or LPS or Limited Power Source with output rated 24VAC 10 75 VA min 24VDC 10 51 W min or a 60W Power over Ethernet PoE mid span injector l Do not connect directly to mains power for any reason CAUTION Failure to observe the following instruct...

Страница 3: ... or more of the following measures l Reorient or relocate the receiving antenna l Increase the separation between the equipment and the receiver l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected l Consult the dealer or an experienced radio TV technician for help Changes or modifications made to this equipment not expressly approved by Avigil...

Страница 4: ...n trademark patent or other intellectual property rights of Avigilon Corporation or its licensors Disclaimer This document has been compiled and published using product descriptions and specifications available at the time of publication The contents of this document and the specifications of the products discussed herein are subject to change without notice Avigilon Corporation reserves the right...

Страница 5: ...TZ Dome Camera 14 Installing the Dome Cover 15 Pendant Mount Installation 16 Camera Package Contents 16 Installation Steps 16 Preparing the Camera for Installation 16 Installing the Mounting Adapter 18 Installing the Pendant Wall Mount 18 Installing the NPT Mount 20 Connecting Cables 21 Securing the PTZ Camera 25 Cable Connections 27 PoE Power Mode Switch 27 Connecting to Power and External Device...

Страница 6: ...Returning to the Home Position 33 Connection Status LED Indicator 35 Troubleshooting Network Connections and LED Behavior 35 Resetting to Factory Default Settings 37 Setting the IP Address Using the ARP Ping Method 38 Cleaning 39 Dome Bubble 39 Body 39 For More Information 40 Limited Warranty and Technical Support 41 vi ...

Страница 7: ...ccepts up to two microSD cards for onboard storage Install microSD cards so the metal contacts are facing inward For more information see Optional Configuring Onboard Storage on page 31 2 Lens The camera lens is housed behind a protective window Overview 1 ...

Страница 8: ...all microSD cards so the metal contacts are facing inward For more information see Optional Configuring Onboard Storage on page 31 2 Clamps Spring loaded locking mechanisms that secure the camera to the mounting surface 3 Lens The camera lens is housed behind a protective window Bottom View In Ceiling 2 ...

Страница 9: ...on Status LED Indicator on page 35 2 Link LED indicator Amber LED indicates if there is an active connection in the Ethernet port Note The camera LEDs will flash and provide status information when the camera is establishing a network connection Once the camera starts streaming video the LEDs will automatically turn off Bottom View LEDs 3 ...

Страница 10: ...en it is connected to a network that provides Power over Ethernet 3 I O connector block Provides connections to external input output devices 4 Power connector block Accepts a terminal block with either an AC or DC power connection DC input can be either polarity Only required when Power over Ethernet is not available 5 PoE power mode switch Switch to select from the two PoE power mode options leg...

Страница 11: ...Dome Cover 1 Dome cover Vandal resistant dome cover 2 Tamper resistant screws Star shaped captive screws to fix the dome cover to the base Dome Cover 5 ...

Страница 12: ...es 2 Lanyard Connects to the lanyard anchor on the camera base 3 Tamper resistant screws Star captive screws to fix the dome camera to the mounting adapter 4 NPT pipe entry hole A 3 4 NPT threaded hole for NPT pipe conduits Note The pendant wall mount is sold separately Pendant WallMount View 6 ...

Страница 13: ...on and should be sourced separately 2 Lock nut Locking nut for securing the pendant NPT mount on the NPT female to NPT female adapter 3 Pendant NPT mount Dome camera mount for NPT pipes Note The pendant NPT mount is sold separately 4 Lanyard Connects to the lanyard anchor on the camera base 5 Tamper resistant screws Star captive screws to fix the dome camera to the mounting adapter NPT Mount View ...

Страница 14: ...ned to install into the same mounting location as the H4 PTZ l The cable conversion kit accessory PTZ ACCS IC RETRO makes it easy to connect an H4 PTZ audio cable into your H5A PTZ camera l The PoE power mode switch ensures that you can select the legacy PoE mode on the H5A PTZ camera in order to be backward compatible with legacy 60W 90W PoE power sources such as the Microsemi PD9501xx PD9601xx a...

Страница 15: ...r 3 Remove the protective foam material inside the dome cover Remove the plastic protective film from the inside of the dome cover 4 If you are planning to use onboard storage insert an SD card into one of the SD card slots on the PTZ camera For more information see Optional Configuring Onboard Storage on page 31 Preparing the Camera for Installation 9 ...

Страница 16: ...the dome camera until the spring is fully compressed A then turn the clamp into the ready position B Cutting the Mounting Hole This procedure is not required if you are planning to install the camera with a metal ceiling panel Cutting the Mounting Hole 10 ...

Страница 17: ...ables through the mounting hole Connecting Cables Refer to the diagrams in the Overview section for the location of the different connectors To connect the cables required for proper operation complete the following Note The in ceiling PTZ camera does not support cables with boots and strain reliefs Connecting Cables 11 ...

Страница 18: ...oE Power Connect an Ethernet network cable from the camera to a PoE injector or switch Important When using PoE to power the camera you must ensure that you have selected the correct option on the PoE mode switch for the type of PoE device you are using For more information see PoE Power Mode Switch on page 27 l External Power Connect a 24 V DC or 24 V AC RMS auxiliary power source that supports u...

Страница 19: ...ect a network cable to the Ethernet port RJ 45 connector The Link LED indicator will turn on once a network link has been established Note If you need to remove the RJ45 connector from the camera to check a network issue use a small screwdriver to depress locking tab and release the RJ45 plug before pulling upwards Connecting Cables 13 ...

Страница 20: ... Connection Status LED Indicator on page 35 Mounting the PTZ Dome Camera After the cable connections have been made mount the PTZ dome camera 1 Push the PTZ dome camera into the mounting hole A 2 Use a screwdriver to release the 3 clamps to secure the camera into place B Mounting the PTZ Dome Camera 14 ...

Страница 21: ... the dome cover The dome cover should be flush against the camera base 2 Attach the dome cover to the base by tightening the screws with the star shaped driver 3 Remove the protective film from the dome cover Note Be careful not to scratch the dome bubble Installing the Dome Cover 15 ...

Страница 22: ...ou are installing the camera with the pendant wall mount ensure the package includes the following l Pendant wall mount IRPTZ MNT WALL1 l Mounting template sticker If you are installing the camera with the NPT mount ensure the package includes the following l NPT mount IRPTZ MNT NPTA1 l Lock nut l Thread sealing tape Installation Steps Complete the following sections to install the device Preparin...

Страница 23: ...m from the inside of the dome cover 4 If you are planning to use onboard storage insert an SD card into one of the SD card slots on the PTZ camera For more information see Optional Configuring Onboard Storage on page 31 For the location of the SD card slots see Overview on page 1 5 Align the notches on the base with the notch opening on the dome cover The dome cover should be flush against the cam...

Страница 24: ... a 1 1 2 NPT pipe for a free hanging installation Installing the Pendant Wall Mount 1 Determine where the cables will enter the pendant wall mount l If the cables will be pulled from inside the mounting surface use the cable entry hole at the rear of the pendant wall mount l If the cables will be coming out of an external conduit pipe use the 3 4 NPT pipe entry hole on the bottom of the pendant wa...

Страница 25: ...uit then the wall mount Next apply thread seal tape to the pipe conduit and screw it into the pipe entry hole Figure 1 Cables pulled from the back entry hole Figure 2 Cables pulled from the conduit entry hole 4 Fasten the pendant wall mount to the mounting surface 5 Tighten the wall mount screws to secure the wall mount to the wall Installing the Pendant WallMount 19 ...

Страница 26: ... the required cable through the NPT conduit pipe 2 Apply thread seal tape to the pipe and screw on the 1 1 2 NPT female to NPT female pipe adapter 3 Screw the lock nut onto the NPT adapter 4 Apply thread seal tape to the NPT adapter and screw it into the pipe adapter Make sure the parts are assembled in this order from NPT conduit pipe to camera adapter a NPT conduit pipe b 1 1 2 NPT female to fem...

Страница 27: ...ct the safety lanyard from inside the NPT mount to the anchor on the PTZ camera Connecting Cables Refer to the diagrams in the Overview section for the location of the different connectors Connecting Cables 21 ...

Страница 28: ...s that need to be connected to the camera for example door contacts relays etc connect the devices to the camera I O connector cable 4 Connect power using one of the following methods l Power over Ethernet PoE Power Connect an Ethernet network cable from the camera to a PoE injector or switch Important When using PoE to power the camera you must ensure that you have selected the correct option on ...

Страница 29: ...supports up to 51 W or 75 VA For more information see Connecting to Power and External Devices on page 27 5 Feed the network cable through the gland cap and cable gland 6 Feed the I O connector cable through the gland cap cable gland and cable connector cover Connecting Cables 23 ...

Страница 30: ...established Note If you need to remove the RJ45 connector from the camera to check a network issue use a small screwdriver to depress locking tab and release the RJ45 plug before pulling upwards 9 Check that the Connection Status LED indicator indicates the correct state For more information see Connection Status LED Indicator on page 35 10 Tighten the cable glands around the cables Connecting Cab...

Страница 31: ...trap any cables between the camera housing and the mount adapter Figure 3 Pushing the camera into the wall mount adapter Figure 4 Pushing the camera into the NPT adapter Note Once the camera housing is aligned to the adapter turn the camera until it locks into place Securing the PTZ Camera 25 ...

Страница 32: ...Securing the camera to the wall mount adapter Figure 6 Securing the camera to the NPT adapter 3 If you are installing the camera to an NPT mount make sure the mount adapter is secured then tighten the lock nut to fix the camera to its final position Securing the PTZ Camera 26 ...

Страница 33: ...2 3bt standard or IEEE 802 3at compliant PoE power sources up to 30W Connecting to Power and External Devices CAUTION Be careful to only connect power to the Auxiliary Power Wires or the camera will be damaged If PoE is not available the camera may be powered through the auxiliary power cable using either a 24 V DC or 24 V AC RMS auxiliary power source that supports up to 51 W or 75 VA If auxiliar...

Страница 34: ...An external power amplifier should be used when connecting speakers and microphones as shown in the diagram l Black Audio Ground l Light Green AUDIO_OUT Audio Output line level l Black Audio Ground l Light Blue GND Ground for digital inputs and outputs l Yellow RI_1 Digital Input Relay 1 The input voltage must be below 0 7 V to register as a low input The input voltage should not exceed 5 V when h...

Страница 35: ...ect l Red DC Auxiliary Power Wire accepts DC and AC power l Black DC Auxiliary Power Wire accepts DC and AC power l 1 External relay power supply l 2 Optional 24 V AC RMS or 24 V DC Aux power supply Connecting to Power and ExternalDevices 29 ...

Страница 36: ... User Guide l Avigilon Control Center software version 7 4 or later or version 6 14 12 or later when connecting a camera in the factory default state the client software will ask you to create a new user For more information see the Avigilon Control Center Client User Guide l Avigilon Cloud Services ACS v3 0 or later when adding a camera you will be asked to create a new user for cameras in the fa...

Страница 37: ...ecommended capacity or write speed the performance of the onboard storage may suffer and result in the loss of frames or footage Ensure the microSD card is designed for continuous video recording or the microSD card life expectancy may be adversely affected 1 Insert the microSD card into the camera CAUTION Do not force the microSD card into the camera or you may damage the card and the camera The ...

Страница 38: ...arty network management system you can configure the camera s specialty features in the camera s web browser interface For more information see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide Configuring the Camera 32 ...

Страница 39: ...you can configure the required video analytics events in the ACC Client software Manually Returning to the Home Position After the home preset position has been configured you can set the PTZ camera to return to the configured field of view by clicking Automatically Returning to the Home Position You can also configure the PTZ camera to automatically return to the home preset position after the ca...

Страница 40: ...l On the Select Rule Event s page select PTZ idle l On the Select Rule Action s page select Go to Home Preset Automatically Returning to the Home Position 34 ...

Страница 41: ... the camera s web user interface For more information see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide Troubleshooting Network Connections and LED Behavior Note For any of the below LED behaviors ensure that the camera is getting power and is using a good network cable before trying another solution LED Behavior Suggested Solution l Green LED is off and amber is on Per...

Страница 42: ... firmware revert button Resetting through the camera s web interface will not produce the desired result l A different LED blinking pattern than those described above Perform a factory reset of the camera using the physical firmware revert button Resetting through the camera s web interface will not produce the desired result Troubleshooting NetworkConnections and LEDBehavior 36 ...

Страница 43: ... its factory default settings Use the firmware revert button to reset the device The firmware revert button is shown in the following diagram 1 Ensure the camera is powered on 2 Remove the dome cover 3 Gently press and release the firmware revert button 4 Re install the dome cover Resetting to Factory Default Settings 37 ...

Страница 44: ... H4 and H5 IP Camera Web Interface User Guide 1 Locate and make note of the MAC Address MAC listed on the Serial Number Tag for reference 2 Open a Command Prompt window and enter the following commands a arp s New Camera IP Address Camera MAC Address For example arp s 192 168 1 10 00 18 85 12 45 78 b ping l 123 t New Camera IP Address For example ping l 123 t 192 168 1 10 3 Reboot the camera 4 Clo...

Страница 45: ...erprints l Use a microfiber cloth or non abrasive fabric to dry the dome bubble Important Failure to use the recommended cleaning materials may result in a damaged or scratched dome bubble A damaged dome bubble may negatively impact image quality and cause unwanted IR light reflecting into the lens Body l Use a dry or lightly dampened cloth to clean the camera body l Do not use strong or abrasive ...

Страница 46: ...lon Control Center Client User Guide l Web Interface User Guide Avigilon High Definition H4 and H5 IP Cameras l Avigilon Camera Configuration Tool User Guide l Designing a Site with Avigilon Video Analytics These guides are available on help avigilon com and on the Avigilon website avigilon com support For More Information 40 ...

Страница 47: ...t Avigilon warranty terms for this product are provided at avigilon com warranty Warranty service and technical support can be obtained by contacting Avigilon Technical Support avigilon com contact Limited Warranty and TechnicalSupport 41 ...

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