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Troubleshooting the PortServer Workgroup
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Troubleshooting the PortServer Workgroup
The following section describes how to troubleshoot some common
PortServer issues.
Avid Composer Products Software Has Performance Issues
Problem:
The Avid Composer Products application you are running is either
performing slowly or is not running at all.
Possible Cause: The PortServer system and the client with the performance
problems are not on the same subnet mask, forcing the data to go through
additional routing while being transferred between the two systems. If the data
transfer is slow enough, it can cause the Avid Composer Products application
to perform poorly or to stop functioning.
Data transfer between the PortServer system and its clients must occur
directly. You can use the tracert command to verify whether or not the data
transfer uses a direct, optimal path. For more information, see
“tracert” on
page 67 .
Workspaces Are Not Available to a PortServer Client
Problem:
No workspaces are available for mounting on a PortServer client.
Possible Cause: The user account from which the user logged in to the
PortServer client does not exist either in the MediaNetwork Administration
Tool or the PortServer’s Windows domain. For more information on properly
setting up user accounts, see the
Avid Unity MediaNetwork Management
Guide .
Macintosh Client Cannot Mount Shared Workspaces
Problem: A Macintosh PortServer client cannot mount workspaces shared by
the PortServer system.