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AVG-UDATP4 

 

8. Troubleshooting & Maintenance 

Problems 

Causes 

Solutions 

Color loss or no video 
signal output 

The Connection of the 
cabling may be incorrect 
or faulty 

Check whether the cables 
are connected correctly 
and in working condition. 

Failed or loose connection 

Make sure the connection 
is secure 

No Video output when 
switching 

No signal at the input / 
output end 

Check with oscilloscope or 
multimeter if there is any 
signal at the input/ output 
end.  

Failed or loose connection 

Make sure the connection 
is good 

Input source has HDCP 
while the HDCP 
compliance is switched off. 

Send command 
/%[Y]/[X]:1. or change 
HDCP compliance status 
in GUI. 

The display doesn’t 
support the input 
resolution. 

Switch to another input 
source or enable the 
display to learn the EDID 
data of the input. 

Cannot control the device 
via front panel buttons 

Front panel buttons are 
locked. 

Send command /%Unlock; 
or select unlock in GUI 
interface to unlock 

Cannot control the device 
via IR remote 

Flat Remote Battery 

Change battery. 

Faulty Remote 

Send it to authorized 
dealer for repairing. 

Beyond the effective range 
of the IR signal or not 
pointing at the IR receiver 

Adjust the distance and 
angle and point  at the IR 
receiver. 

The IR receiver connected 
to IR IN/ IR ALL IN port is  
without carrier 

Change for an IR receiver 
with carrier. 

Power Indicator remains 
off when powered on 

Failed or loose power 
connection 

Check whether the cables 
are connected correctly 

EDID management does 
not work normally 

Faulty HDMI Cable 

Try another HDMI cable 
which is in good working 
condition. 

There is a blank screen on 
the display when switching 

The display does not 
support the resolution of 
the video source. 

Switch again. 

Manage the EDID data 
manually to make the 
resolution of the video 
source automatically 
compliant with the output 
resolution. 

Содержание AVG-UDATP4

Страница 1: ...res Compliant with HDMI 1 4 3D Transmit 4K x 2K signal up to 40m and 1080p signal up to 60m Supports PoC Supports IR control and cascade control Supports RS232 control and cascade control Real time display of working status via LED indicators Supports EDID configuration 5 types in total Supports cascading via HDMI OUT IR Loop and RS232 Loop ...

Страница 2: ...operational instruction only and not to be used for maintenance The functions described in this version are current as at March 2015 Any changes of functions and operational parameters will be updated in future manual versions Please refer to your dealer for the latest product details Version 1 0 1 3 15 ...

Страница 3: ...sed to extreme hot or cold temperatures 3 This unit will generate heat during operation please ensure that you allow adequate ventilation to ensure reliable operation 4 Please disconnect the unit from mains power if it will be left unused for a long time 5 Please DO NOT try to open the casing of the equipment DO NOT attempt to repair the unit Opening the unit will void the warranty There are high ...

Страница 4: ...n Procedure 4 4 Cascade Connection 4 5 Cascade AV Signal 4 5 1 Cascade Control Signal 4 5 2 Twisted Pair Cable Connection 4 6 System Operations 5 IR Control 5 1 Control far end device from local 5 1 1 Control far end device from remote 5 1 2 RS232 Control 5 2 Installation Removal of RS232 Control Software 5 2 1 Basic Settings 5 2 2 Control far end device from local 5 2 3 Control far end device fro...

Страница 5: ...o 60m If required use the HDMI local output to cascade the HDMI signal up to 4 times with additional AVG UDATP4 The AVG UDATP4 is also capable of bi directional IR transmission EDID management and PoC The AVG HD402PR HDBaseT receivers are recommended to utilize the full functionality of the HDBaseT outputs of this device 1 2 Features Compliant with HDMI 1 4 3D Transmit 4K x 2K signals up to 40m an...

Страница 6: ...d for IR signal cascade 1 x RS232 cable 3 pin captive connector to DB9 1 x RS232 cable connect 2 3 pin captive connectors for cascading 4 x Plastic cushions 1 x Power Cord 1 x Power Adapter DC 24V 1 x User manual Note Please confirm if the product and the accessories are all included if not please contact your dealer ...

Страница 7: ...l is without HDCP LINK Indicates linking status of the four HDBT sockets corresponding to the four HDBT sockets separately illuminates green when the corresponding HDBT socket is connected to AVG HD402PR successfully turns off when there is no AVG HD402PR connected to the corresponding socket HDCP HDCP compliance indicator corresponds with the receivers connected to the four HDBT ports illuminates...

Страница 8: ...ssign ID for the AVG UDATP4 to identify every unit the value may vary from 0 F After assigning ID restart th eAVG UDATP4 for stable performance RS232 IN connect with control device through 3 pin captive cable LOOP cascade RS232 control signal to another splitter by connecting to its RS232 IN port Note Please set the communication protocol parameters correctly and refer to RS232 commands referring ...

Страница 9: ...roadcast education banking and security institutions etc 4 2 Usage Precautions 1 System should be installed in a clean environment with temperature and humidity maintained to within equipment specifications 2 All of the power switches plugs sockets and power cords should be insulated and safe 3 All devices should be connected before power is turned on 4 3 Connection Diagram Note Pictures shown in ...

Страница 10: ...directionally between AVG UDATP4 and AVG HD402PR s The IR signal is 5volt If you want to cascade the IR signal among several AVG UDATP4 units connect the IR LOOP socket of one of them and the IR IN socket of the next until all the AVG UDATP4 s have been connected Step6 Connect a DC 24V power adapter to the power port of the AVG UDATP4 the AVG HD402PR is able to be powered by the AVG UDATP4 using t...

Страница 11: ...h RS232 Loop Connect the RS232 LOOP socket of the first AVG UDATP4 and the RS232 IN socket of the next until all the AVG UDATP4 units have been connected Sending RS232 commands will control all cascaded AVG UDATP4 simaltaneously Note To identify the AVG UDATP4 in cascading please set a unique ID for each unit when the cascade connection is done 4 6 Twisted Pair Cable Connection The twisted pair us...

Страница 12: ... orange white 2 green 2 orange 3 orange white 3 green white 4 blue 4 blue 5 blue white 5 blue white 6 orange 6 green 7 brown white 7 brown white 8 brown 8 brown 1st 4 5 1st 4 5 Ground Ground 2nd 3 6 2nd 1 2 Ground Ground 3rd 1 2 3rd 3 6 Group Group 4th 7 8 4th 7 8 Group Group ...

Страница 13: ...e following functions 1 Control a far end output device from local matrix location 2 Control a local input output device remotely 3 Control the AVG UDATP4 locally or remotely 5 1 1 Control a far end device from local unit Control the AVG UDATP4 or far end display device from local through corresponding IR remote ...

Страница 14: ...y via corresponding IR remote As RS232 can be transmitted bi directionally between the AVG UDATP4 and the AVG HD402PR it is able to control a third party RS232 device locally or control the AVG UDATP4 from a remote location When controlling a third party RS232 device the baud rate of this device should be 9600 ...

Страница 15: ...oval Delete all the control software files in corresponding file path 5 2 2 Basic Settings Firstly connect the AVG UDATP4 with an input device and an output device Then connect it with a computer which is installed with RS232 control software Double click the software icon to run this software Here we take the software CommWatch exe as example The icon is shown as below ...

Страница 16: ...of the AVG UDATP4 is 01 and the device to be controlled is connected to HDBT port 2 then send the command 1B1 as 0121B1 Note To control AVG UDATP4 via RS232 port the communication protocol parameters should be configured in the right manner Baud rate 9600 Data bit 8 Stop bit 1 Parity bit none 5 2 3 Control a far end device locally Connect the RS232 ports of the AVG UDATP4 and AVG HD402PR See Figur...

Страница 17: ...4 Control a far end device from remote location Connect the RS232 ports of the AVG UDATP4 and AVG HD402PR See Figure Below then it is able to control the AVG UDATP4 or local display remotely by sending RS232 commands ...

Страница 18: ...ange EDID data with reference to the following table Switcher Status EDID information 0000 default pass through auto process 0001 1080P 2D 0010 1080P 3D 0011 720P 2D 0100 720P 3D 0101 Optional DVI 1920x1080 Note EDID data is subject to change in further firmware versions Please refer to the details of further updated firmware ...

Страница 19: ...to 7 1 Sample rates 32 kHz 44 1 kHz 48 kHz 88 2 kHz 96 kHz 176 4 kHz and 192 kHz Power Supply DC 24V HDBT 60m 196feet with HDMI video RS232 IR control PoC supports AVG HD402PR Control RS232 IR Full function pass though 5V IR RS232 port ID selectable for cascading Baud Rate 9600 Dimensions 220 x 148 x 44mm half rack wide Raw Materials Aluminum chassis Installation Standard Rack size provide removab...

Страница 20: ...AVG UDATP4 7 Panel Drawing ...

Страница 21: ...e via front panel buttons Front panel buttons are locked Send command Unlock or select unlock in GUI interface to unlock Cannot control the device via IR remote Flat Remote Battery Change battery Faulty Remote Send it to authorized dealer for repairing Beyond the effective range of the IR signal or not pointing at the IR receiver Adjust the distance and angle and point at the IR receiver The IR re...

Страница 22: ...rs Type in correct RS232 communication parameters Baud rate 9600 Data bit 8 Stop bit 1 Parity bit none Broken RS232 port Send it to authorized dealer for checking Static becomes stronger when connecting the video connectors Poor grounding Check the grounding and make sure it is connected well Cannot control the device by RS232 IR remote front panel buttons The device has a previous fault Send it t...

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