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Troubleshooting  

4-1

 

T R O U B L E S H O O T I N G  

This section lists some common printer problems and solutions. 

Problem Action 

The screen is off or the printer 
is not responding. 

Press the Power Button to turn the printer off, press it 
again to turn the printer back on.  If the printer will not 
turn off, unplug it from the outlet, wait 10 seconds, then 
plug it back in. 

The printer does not print, has 
voids, or is too light. 

Make sure the printer is turned on and has power. 
Correctly load supply. 
Clean the printhead. 

Printing stops OR the printer 
does not correctly advance 
from one label to the next. 

Clear any jammed labels. 
Correctly load supply. 
Make sure your printer is turned on and has power. 

E r r o r   C o d e s  

Call Service if you receive an error message that is not listed below. 

Code(s) Description 

004 - 005 

Supply size is incorrect.  Reload the correct supplies.  See “Loading 
Supplies” in Chapter 1 for more information. 

267 – 271 
410 - 413 

Communication error.  See your System Administrator. 

703 - 704 

Supply Error.  Load supplies or make sure they are loaded correctly.   

706 

Remove any jammed supplies.  See “Clearing Supply Jams” in Chapter 
3 for more information.   

750 

Printhead overheated.  Turn off the printer to let it cool. 

751 - 753 

The printer sensed a problem with a mark on the supplies.  Check the 
supplies to see if they are loaded correctly. 

756 

The printer is out of supplies.  Load supplies.   

757 

The calibrated supply length differs by plus or minus .25 inches from 
the format. Load correct supplies.  

768 

Printhead error.  See your System Administrator. 

790 - 791 

The printer is busy or has an error pending.  Turn off the printer, wait 
two seconds, and then turn it back on. 

904 – 911 

System error.  See your System Administrator. 

SYSTEM 
ERROR 
VECTOR ## 

System error.  See your System Administrator. 

4  

Содержание Monarch 8417

Страница 1: ...Operator s Handbook 2013 Avery Dennison Corp All rights reserved TC9417OH Rev A 13 28028 0 Monarch 9417 Food Freshness System...

Страница 2: ...tection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac...

Страница 3: ...e Power Cord Loading Labels Left Printer Loading Labels Right Printer PRINTING LABELS 2 1 About the System Printing Freshness Labels Printing Use First Labels CARE MAINTENANCE 3 1 Clearing Label Jams...

Страница 4: ...ii Operator s Handbook...

Страница 5: ...loading supplies 2 Printing Labels Printing product labels and Use First labels 3 Care Maintenance Clearing supply jams and cleaning the printer 4 Troubleshooting Common problems and their solutions...

Страница 6: ...ecting the Power Cord 1 Plug the power cord into the socket on the side of the printer 6 above 2 Plug the other end of the power cord into a grounded electrical outlet 3 Turn on the printer Press the...

Страница 7: ...pen the cover 3 Pull on the supply tab Supply Tab Getting Started 1 3 Note When loading supply open the supply lever as shown above 4 Unlock the supply guide Remove the supply guide from the supply ho...

Страница 8: ...supply Lock the supply guide 7 Put the supply tab back 8 Guide the labels along the inside edge and into the slot behind the white roller The printer feeds the supply Note Tear a straight edge on the...

Страница 9: ...9 Slide the supply lever next to the supply Close the supply lever 10 Close the cover Getting Started 1 5...

Страница 10: ...g Labels Right Printer 1 Turn on the printer Press the power button on the side of the printer 2 Open the cover 3 Pull on the supply tab 4 Unlock the outer supply guide and remove it 1 6 Operator s Ha...

Страница 11: ...up on the supply holder 6 Place the outer supply guide on the supply holder and lock it in place 7 Unlock the inner supply guide and move it until it touches the supply Lock it into place 8 Put the s...

Страница 12: ...side edge and into the slot The printer feeds the supply Note Tear a straight edge on the supply before feeding it into the printer 10 Slide the supply lever next to the supply and close it 11 Close t...

Страница 13: ...th six tabs of product buttons and a Use First button The product category buttons and their tabs of product buttons are color coded so you can easily print freshness labels Select a new category by t...

Страница 14: ...d press Enter To print a single label press Enter Note If you have a dual printer your System Administrator can enable the Backup Printer selection option Select the number of labels to print then sel...

Страница 15: ...e First category button on the right side of the screen Use First Button 2 Enter the quantity of Use First labels you need to print and press Enter OR Press Enter without entering a quantity to print...

Страница 16: ...2 4 Operator s Handbook...

Страница 17: ...rp or pointed objects to remove labels It may damage the printer 4 Remove any adhesive that might be on the platen roller See Cleaning the Platen Roller and Printhead for more information 5 Reload the...

Страница 18: ...platen roller 7 Snap the cover into place 8 Reload the labels See Loading Labels in Chapter 1 for more information Cleaning the Display Make sure the printer is turned off when cleaning the display U...

Страница 19: ...Description 004 005 Supply size is incorrect Reload the correct supplies See Loading Supplies in Chapter 1 for more information 267 271 410 413 Communication error See your System Administrator 703 7...

Страница 20: ...4 2 Operator s Handbook...

Страница 21: ...upply single printer 13 38 lbs 6 07 kg without supply dual printer Power 100 240V AC 47 to 63Hz input supplies 24V DC 90W to system Operating Limits Operating 32 to 122 F 0 to 50 C Storage 4 to 149 F...

Страница 22: ...28028 0 Avery Dennison 170 Monarch Lane Miamisburg OH 45342 1 800 543 6650 In the U S A 1 800 387 4740 In Canada www monarch com...

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