4-2
MonarchNet2 Operating Instructions
Use this table to solve some common MonarchNet2 W eb browser problems.
Problem
Action
Verifier does not appear
as an installed/enabled
option through your W eb
browser.
The optional verif ier m ust be enabled and properly connected. For
m ore inform ation, see your verifier’s
Operating Instructions
.
“Error sending the
discover y request”
m essage on your
com puter/W eb browser.
The printer is not communicating on the network. Verif y network and
wireless settings, including IP address, etc.
MonarchNet2 does not
appear to be working.
Turn off the printer and turn it back on. Print a MN2 test label to
confirm the IP address, etc. Enter the correct IP address in your W eb
browser.
“Authorization Failure”
m essage from
MonarchNet2 on your
com puter/W eb browser.
Enter the correct password when logging into MonarchNet2. The
default password is access.
G en e r al T ro u b l es h o o t i n g I n f o r ma t i o n
Use the following information if your wireless printer is not operating properly.
1.
Verify that the printer is turned on.
If the printer is used on a Monarch
Mobile W ork Station (MW S), the MW S unit’s power AND
the printer must be turned on.
2.
If you are switching between wired and wireless mode on different subnets, turn off the printer
and then turn it back on to reinitialize the wireless module.
3.
Verify the wireless module is functioning.
There is a wireless icon indicator on the printer’s display.
4.
Print an MN2 test label.
Use four-inch supply. If you are using supply that is shorter than four inches long,
temporarily change your supply type to “continuous” to print the entire test label. After
printing the test label, change your supply type to your previous setting.
Once you see “Ready” on the display, print a test label. If this does not print or the printer
does not display “Ready,” the printer is locked up. Turn off the printer, wait 15 seconds and
then turn it back on.
5.
On the test label, verify your IP and W iFi settings. The “wired/wireless:” value should be
“W IRED” for Ethernet cable and “W IRELESS” for RF.
Check the “W iFi SSID” and the “signal strength.” Is the SSID correct? Is the signal strength
greater than zero? If the signal strength is 0, there is no connection with the access point;
30 (or less) indicates you may be experiencing interference or close to being out of the
access point’s range, and below 50, printing performance could be affected. If the signal
strength is low, increase the number of retries. To improve the signal strength, try moving
the printer closer to the access point and away from other radio devices such as Bluetooth
wireless devices, microwave ovens, or 2.4-GHz cordless phones.
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