12
Troubleshooting
Q: Why are all of my devices plugged in but not charging?
A: 1. Make sure power cords are undamaged.
2. Make sure power cords are firmly inserted into the available socket with
stable current.
3. Make sure the power plug and current consumption are compliant with your
country specification standards.
4. Make sure the cart is plugged into a dedicated wall outlet (not shared with
other electronics such as a printer)
5. Make sure the main power switch of the cart as well as the individual power
switches on each power strip are set to the ON or RESET position.
6. Remove any electronics plugged into auxiliary and power cycle the cart.
Q: My cart's main power cord or cart components are damaged. Are they
covered under warranty?
A: It will be covered if within warranty period and our warranty policy is 10 year
warranty on the cart and 5 years warranty on the electrical components.
UV
lamps are not included in warranty program.
Q: How do I know if my devices will exceed more than the allotted current?
A: Have a qualified electrician verify the current consumption of your devices.
Perform the test with devices installed and batteries discharged.
Q: When I plug in the device it trips the circuit breaker. What is wrong?
A: You may have other equipment or appliances sharing the same circuit that is
causing a circuit overload. Have a qualified electrician check that adequate
power is available in the circuit.
Q: How to change the UV lamps when they are broken?
A: You may refer to
UV Lamp Installation
in this manual or scan the QR code label
inside the front door to link to the installation video.