15
6.
TROUBLESHOOTING
Problem
Possible Solution
PC Configurator cannot find
devices
1. Check the Windows Firewall.
Taking Windows 7 as an example: Click Start menu, go to Control Panel
> System and Security > Windows Firewall > Allowed Programs, select
Home/Work (Private) and Public for PC configurator
.
2. Check the IP address and subnet mask of your computer.
The computer,
Sender
,
Receiver
and switch should be in the same
network segment.
Therefore, set your computer's IP address as
169.254.X.X and subnet
mask as 255.255.0.0.
For more information, see the description in the
networking
guide.
Display Showing No Picture
1
. Check all devices are powered on.
2
.
Check all cables are securely seated and connected properly.
3
. Check the
LED
STATUS indicators on
the
Receiver
s to see if
Senders
and
Receiver
s are linked correctly.
Blue Steady=OK Blue Blinking=standby
To link the devices
us
e
the PC configurator on your
PC/Laptop, drag the
TX to the RX and click apply.
4
. Check that source
device is powered on and the HDMI cable is
connected.
PC Configurator (HDMI over IP)
Maintain Tool
3. Check the switch configur
ation, an
d that IGMP snooping
and all the
other functions are
enabled.
Check the displays
are powered on and the correct input selection.
Check the HDMI cable is plugged into the correct port.
www.avenview.com
