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Chapter 8: Troubleshooting the Avaya

Scopia

XT Series

This section covers troubleshooting problems that may occur when setting up and using the Avaya
Scopia

XT Series.

on page 86

Resolving Monitor Display Problems

on page 88

Resolving Problems Viewing Computer Content

on page 90

Resolving XT Remote Control Unit Problems

on page 90

Restoring Default User Settings

on page 91

Cannot Control with Keyboard and Mouse

on page 91

Resolving Video or Audio Disruptions

on page 92

Viewing System Information for Customer Support

About this task

When contacting customer support or your system administrator, you may need to provide

information about the system. This procedure describes how to view the following system

information:

• Software version
• User code (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings

Important:

The system serial number also appears on the label at the back of the XT Codec Unit.

Avaya Scopia

XT Series User Guide

April 2015

Comments? [email protected]

Содержание Scopia XT Executive

Страница 1: ...Avaya Scopia XT Series User Guide For Solution 8 3 2 April 2015 ...

Страница 2: ......

Страница 3: ...OU DO NOT WISH TO ACCEPT THESE TERMS OF USE YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE YOUR USE OF THE HOSTED SERVICE SHALL BE LIMITED BY THE NUMBER AND TYPE OF LICENSES PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED SERVICE PROVIDED HOWEVER THAT FOR CERTAIN HOSTED SERVICES IF APPLICABLE YOU MAY HAVE THE OPPORTUNITY TO USE FLEX LICENSES WHIC...

Страница 4: ...inux OS source code for those products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products Documentation or on Avaya s website at http support avaya com Copyright or such successor site as designated by Avaya You agree to the Third Party Terms for any such Third Party Compon...

Страница 5: ... for Participating in a Videoconference 37 Connecting Headphones to the Scopia XT Executive 38 Chapter 3 Starting a New Call 39 Starting a Meeting 39 Finding Adding Changing or Deleting Contacts 43 Chapter 4 Participating in Meetings 49 Joining a Meeting from the XT Series Calendar 49 Moving the PTZ Camera s Position 51 Adjusting the Default Volume Settings 52 Presenting Content from Your Computer...

Страница 6: ... 8 Troubleshooting the Avaya Scopia XT Series 86 Viewing System Information for Customer Support 86 Resolving Monitor Display Problems 88 Resolving Problems Viewing Computer Content 90 Resolving XT Remote Control Unit Problems 90 Restoring Default User Settings 91 Cannot Control with Keyboard and Mouse 91 Resolving Video or Audio Disruptions 92 Glossary 94 Contents 6 Avaya Scopia XT Series User Gu...

Страница 7: ...Excellent video quality with resolutions of up to 1080p at an unprecedented 60 frames per second fps depending on the model Support for dual HD video streams allowing PC presentations to be shared alongside video from the camera in resolutions of up to 1080p at 60fps depending on the model Quickly and seamlessly share content on your computer with other endpoints DVD quality audio with up to 48 kH...

Страница 8: ... connected USB drive or the network may require license depending on the model You can only record to the network if your Scopia Solution includes a recording server the XT Series is managed by Scopia Management and the meeting is hosted by an external Scopia Elite MCU or an older model For an even better experience Scopia Control enables you to remotely control the XT Series features using the in...

Страница 9: ...om coverage you can connect two PTZ cameras and two 3 way Microphone Pods The 3 way Microphone Pod provides superb signal to noise ratios which isolates speakers voices over background noise and gives a crisp high quality sound Figure 2 Avaya Scopia XT7000 Series Avaya Scopia XT5000 Series With HD video resolution of up to 1080p video at 60 frames per second fps the XT5000 sets the standard for an...

Страница 10: ...Experience cost effective HD videoconferencing with the Avaya Scopia XT4000 Series which was designed specifically for small meeting rooms The Avaya Scopia XT4300 offers HD resolution of 1080p at 60 fps and 5x optical zoom with the option to upgrade to 15x total zoom 5x optical and 3x digital The Avaya Scopia XT4200 provides HD resolution of 720p at 60 fps and 5x optical zoom with the option to up...

Страница 11: ... of the Avaya Scopia XT5000 Figure 6 Scopia XT Telepresence Avaya Scopia XT Executive Designed as a professional personal endpoint the Scopia XT Executive is an all in one HD videoconferencing desktop endpoint and PC monitor The Scopia XT Executive fully integrates with your PC or Mac Using a unique control application you can place calls join videoconferences and navigate the system menus with yo...

Страница 12: ...ia XT4300 can host up to four participants Depending on your deployment and the model you can locally host videoconferences with other endpoints including H 323 SIP Scopia XT Desktop clients Scopia Mobile and ISDN endpoints if your deployment includes an ISDN gateway such as Scopia 100 Gateway without relying on an external MCU You can locally host videoconferences with the following editions Avay...

Страница 13: ...owing table summarizes the differences between each of the models in the XT Series Table 1 Differences in features for models in the XT Series Feature XT7100 XT5000 XT5000 720 Scopia XT Executive XT4300 XT4200 Scopia XT Telepresence Maximum resolution 1080p 60fps 1080p 60fps XT5000 720 720p 60fps 1080p optional 1080p at 30fps built in camera or 60fps PTZ camera 1080p 60fps 720p 60fps 1080p x3 at 6...

Страница 14: ...gh Profile High quality audio 48 kHz sampling rate 48 kHz sampling rate 48 kHz sampling rate 48 kHz sampling rate 48 kHz sampling rate 48 kHz sampling rate Type of microphone Premium 3 way Microphone Pod 3 way Microphone Pod Built in microphone Microphone Pod optional 1 way Microphone Pod 1 way Microphone Pod 3 way Microphone Pod Additional Ethernet connection speed 10 100 1000 Mbps 10 100 1000 Mb...

Страница 15: ...Scopia XT Executive and Avaya Scopia XT4300 can host up to four participants The embedded MCU can mix standard definition and HD endpoints in the same meeting without one impacting on the other The built in MCU also supports both wide screen 16 9 and standard formats 4 3 incorporating them seamlessly into the video layout While generating the video layout the built in MCU must shrink each particip...

Страница 16: ...lt lower 6Mbps total for all participants see Deployment Guide for Avaya Scopia XT Series Related Links About the XT Series on page 7 About the XT Series 16 Avaya Scopia XT Series User Guide April 2015 Comments infodev avaya com ...

Страница 17: ...nistrator should install and activate your XT Series For details see the following documentation Quick Setup Guide for Avaya Scopia XT Series Explains the simplest configuration necessary for the system to work properly Safety Instructions leaflet for Avaya Scopia XT Series Deployment Guide for Avaya Scopia XT Series Your system administrator may have customized certain features described in this ...

Страница 18: ...nt itself to navigate the menus and perform user functions and advanced configuration You view the results on a connected monitor Scopia XT Executive only Use a keyboard and mouse of a computer connected to the endpoint to navigate its menus instead of the XT Remote Control Unit This also requires a connected monitor Use the Scopia Control iPad app to control user level functionality of the XT Ser...

Страница 19: ...haring content from your computer or displays the connected computer s content Control Camera adjusts camera position Recording allows you to record and playback a videoconference may require a license Configure adjusts settings and checks the system status Before you begin Scopia XT Executive only To navigate menus with a keyboard and mouse you must first connect your computer and then complete t...

Страница 20: ... Control Unit There are several ways to control the Avaya Scopia XT Series This section explains how to use the XT Remote Control Unit to navigate the endpoint s menus which are displayed on the endpoint s monitor Without a monitor you cannot interact using the XT Remote Control Unit Other ways to control and interact with the XT Series include Using the web interface see Accessing XT Series Web I...

Страница 21: ... characters only no digits abc for just lower case characters only no digits and 123 for digits only To enter a letter or number press a key repeatedly to cycle through its characters Figure 11 Entry method displayed to the right of an input field During a videoconference you can send DTMF tones via the keypad DTMF is often used to communicate with an MCU or other device which accepts DTMF command...

Страница 22: ...e numeric code in both the XT Series and its XT Remote Control Unit to pair them By default all remotes and endpoints use the same code 01 Procedure 1 Access the general settings From the XT Series web interface select Basic Settings General From the endpoint s main menu select Configure General You can use the XT Remote Control Unit s initial default pairing to perform this task Figure 12 Setting...

Страница 23: ...dure describes how to access the Avaya Scopia XT Series web interface which supports the following internet browsers Internet Explorer version 8 or later Google Chrome version 11 or later Mozilla Firefox version 3 6 or later Apple Safari version 5 or later Opera version 11 or later If you have a monitor you can find the IP address at the top bar of the endpoint s monitor Before you begin Web acces...

Страница 24: ...ries 3 Optional Select the web interface language from the Language list 4 Select Login Related Links Controlling the XT Series on page 18 Navigating Menus with the Keyboard and Mouse About this task On the Scopia XT Executive only you can navigate through endpoint menus using your computer s keyboard and mouse instead of the remote control by running a PC or Mac program called Scopia XT Control I...

Страница 25: ...uter to the XT Series on page 57 2 Perform the initial setup described in Configuring Basic Settings with the Quick Setup Wizard on page 27 The last step of the quick setup wizard is installing the Scopia XT Control utility see Installing Scopia XT Control to Use Keyboard and Mouse Scopia XT Executive on page 35 Procedure 1 Select the Scopia XT Control icon in your taskbar The icon turns gray indi...

Страница 26: ...Press and hold Layouts and select the desired layout see Changing Your Own Video Layout on page 61 Switch control to computer Press Esc Backspace or Ctrl Shift 1 Select the window in the layout representing your desktop When you are not in a call press Present Delete or Back Zoom in or out Scroll up or down Press the zoom keys Related Links Controlling the XT Series on page 18 Connecting to a Scop...

Страница 27: ... About this task To start using your Avaya Scopia XT Series first define basic settings with the quick setup wizard such as the system s name language and network settings This is relevant for both new installations or after restoring default settings You can only calibrate the image on the endpoint itself using its monitor not from the web interface Some settings may already be customized for you...

Страница 28: ...e system uses for calls The unit s name is displayed on the system s title bar and to other meeting participants For example Hong Kong 9th Floor Room or NY Office There is also a unicode system name to enable non English characters available on the web interface only For more advanced settings of the system name see Deployment Guide for Avaya Scopia XT Series After initial setup you can modify the...

Страница 29: ...ng infrastructure SIP or H 323 based Contact your administrator for more information H 323 Select if you are registering the endpoint to a gatekeeper only For more information see Configuring Basic Gatekeeper Settings on page 33 or contact your administrator SIP Select if you are registering the endpoint to a SIP server only For more information see Configuring Basic SIP Settings on page 34 or con...

Страница 30: ...mage on your monitor select Next and continue with Adjusting the Image Position on page 30 If performing the quick setup from the web interface access the quick setup from the endpoint to adjust the image This can be done at any time Related Links Configuring Basic Settings with the Quick Setup Wizard on page 27 Adjusting the Image Position About this task You can center the endpoint s image corre...

Страница 31: ...onfiguring Basic Network Settings on page 31 Related Links Configuring Basic Settings with the Quick Setup Wizard on page 27 Configuring Basic Network Settings About this task This procedure describes how to set up the basic network settings and the IP address of the XT Series as part of the Quick Setup Wizard To modify advanced network settings see Deployment Guide for Avaya Scopia XT Series Proc...

Страница 32: ...nter the default gateway static IP address The gateway is used to route information between two subnets for example between the headquarters and a partner site For dynamic IP addresses this field displays the current gateway IP address DNS Server IP Address Enter the DNS server IP address The DNS server translates domain names into IP addresses For dynamic IP addresses this field displays the assi...

Страница 33: ...tings 2 Configure the gatekeeper connection as described in the following table Ask your system administrator to help configure these fields Field Description Use Gatekeeper Choose whether this endpoint is registered to a gatekeeper like the Avaya Scopia ECS Gatekeeper Mode or Automatic IP Address Choose whether the gatekeeper is configured to automatically detect endpoints For more information as...

Страница 34: ...IP server must register all endpoints to maintain the mapping list of aliases and endpoints to successfully route calls Before you begin Access the quick setup wizard from the endpoint or web interface as described in Configuring Basic Settings with the Quick Setup Wizard on page 27 and skip to this step Verify that you have the following information about your SIP environment The DNS name or IP a...

Страница 35: ...nfigure advanced SIP settings such as the preferred transport protocol see Deployment Guide for Avaya Scopia XT Series Related Links Configuring Basic Settings with the Quick Setup Wizard on page 27 Installing Scopia XT Control to Use Keyboard and Mouse Scopia XT Executive About this task This procedure describes how to configure your Scopia XT Executive only to navigate its menus with a keyboard ...

Страница 36: ...ection select Create package Figure 24 Installing Scopia XT Control for Windows on page 36 Figure 24 Installing Scopia XT Control for Windows 5 For Mac users only copy the setup package to a folder on your computer and launch the Scopia XT Control 6 For Windows users only launch the installation package a Select Next in the installation wizard and select to install Scopia XT Control b Select the i...

Страница 37: ...articipating in a videoconference for the first time Use natural gestures and speak normally as in a real meeting Do not rustle paper or tap on the table or the microphone Keyboard clicking can be disruptive to the videoconference so we recommend using the mute when listening but not actively participating Zooming too close can show that your eyes are not looking directly at the camera in some cas...

Страница 38: ...es for more information When you share content from your computer remote participants also hear the PC audio if the computer s audio output is connected see Connecting a Computer to the XT Series on page 57 Procedure Connect your headphones to the headphone port on the back of the Scopia XT Executive monitor Figure 26 Connecting Headphones to the Scopia XT Executive Alternatively attach a USB head...

Страница 39: ... or host a meeting with several participants you must decide which MCU is hosting the meeting Your endpoint s built in MCU selected models only and requires a license Another endpoint s built in MCU A dedicated MCU like the Scopia Elite MCU To host the meeting on your own built in MCU you can either call out to other endpoints to join your meeting or you can give out your endpoint s address for th...

Страница 40: ...mple you may be able to dial 8 before the videoconference number for a lower bandwidth call or 6 for an audio only call For more information on the dial plan in your organization contact your system administrator 2 To dial a recently contacted endpoint access the recent calls list From the XT Series web interface select Make your call Basic Options Recent Calls From the endpoint s main menu select...

Страница 41: ...select Make your Call Basic Options Direct Call Contacts From the endpoint within the meeting with the first participant press ok menu and select Participants Invite a new participant By Address From Contacts Figure 30 Inviting a new participant from the endpoint interface c Select a contact or enter a dial string to call the next participant d Repeat to add more participants 6 To host a meeting o...

Страница 42: ...tions Set the advanced parameters of your new dial string as follows Table 6 Entering advanced call properties Field Name Description Call Protocol or Call profiles If necessary select the protocol to use when calling this personal endpoint or meeting room Select H 323 for H 323 endpoints such as other XT Series endpoints or when joining a meeting hosted by a Scopia Elite MCU Select SIP for SIP en...

Страница 43: ...eeting select Disconnect from the web interface or press Disconnect on the XT Remote Control Unit If your system administrator defined a time limit for videoconferences the system displays a message when the limit is reached Figure 33 Meeting Duration Alert Related Links Starting a New Call on page 39 Finding Adding Changing or Deleting Contacts About this task If you are using the Avaya Scopia XT...

Страница 44: ...s list From the XT Series web interface select Make your call Contacts From the endpoint s main menu select Contacts To find a contact start typing the first or last name Contacts in your favorites list are shown next to the icon and contacts from a remote directory are shown next to the icon Figure 35 Searching for a contact To add a contact from the remote directory to your favorites first find ...

Страница 45: ...add a new contact access the local contacts list From the XT Series web interface select Make your call Contacts New Favorite From the endpoint s main menu select Contacts New Favorite You can also add a contact from the recent calls list see further down below Figure 37 Add a new contact Enter the following details When you are done select Save web interface only Finding Adding Changing or Deleti...

Страница 46: ...Deployment Guide for Avaya Scopia XT Series Call Type Select whether the call is Audio Video or Audio Only Rate Select the default bandwidth or call bitrate to be used when calling this contact Otherwise the system uses the maximum available bandwidth Trusted To indicate that this contact is trusted select Yes You can then customize your XT Series to automatically answer calls from trusted contact...

Страница 47: ...m the XT Series web interface select Make your call Basic Options Recent Calls From the endpoint s main menu select Call Figure 40 List of recently dialed endpoints 7 To save a contact from the list of recently dialed entries select the entry From the XT Series web interface select Details Add to favorites From the endpoint interface select the entry with the right arrow and choose Add to favorite...

Страница 48: ...s web interface select Details Add to favorites From the endpoint interface select the entry with the right arrow and choose Add to favorites Figure 42 Adding a recent call to the local contacts Related Links Starting a New Call on page 39 Starting a New Call 48 Avaya Scopia XT Series User Guide April 2015 Comments infodev avaya com ...

Страница 49: ...Scopia Management hence this functionality is only available when the XT Series is managed by Scopia Management The calendar displays all Scopia Management meetings which have invited this XT Series endpoint For example you can invite a user s Scopia XT Executive or you can book a physical conference room which houses an XT Series room system In the XT Series you can only view calendar entries to ...

Страница 50: ...eting is due to start Then when the meeting is about to start you are invited to join Figure 44 Notifications when a meeting is due to start 3 If the meeting has already started select Join Now Figure 45 Joining a meeting after its start time Related Links Participating in Meetings on page 49 Participating in Meetings 50 Avaya Scopia XT Series User Guide April 2015 Comments infodev avaya com ...

Страница 51: ...width or length of the original camera image Once you have set the camera s angle and zoom the system restores the last camera position the next time you use the camera You can store multiple preset camera positions if needed see Deployment Guide for Avaya Scopia XT Series Procedure 1 Access the camera control settings From the XT Series web interface select More Actions Cameras Control From the e...

Страница 52: ... Control on a Scopia XT Executive you can also right click an empty area of the main menu or call page and adjust the volume slider Figure 48 Changing the volume during a call To change the default speaker volume perform the procedure in this section Procedure 1 To change the default volume settings access the system s call settings From the XT Series web interface select Basic Settings Call Answe...

Страница 53: ...ve Avaya Scopia Desktop Client installed and be in the same network as the endpoint If the computer and endpoint are in different networks make sure there is no NAT or firewall between them Present content by first connecting your computer to the DVI port on the XT Codec Unit Use this method when Your computer does not have Scopia Desktop Client installed There is a firewall or NAT device between ...

Страница 54: ...ime password that you need to enter on your laptop to connect to it Seamlessly authenticates Scopia Desktop Client and connects to it Before you begin If you want to present content to local participants only make sure that the XT Series endpoint is not currently used for a videoconference If you are using the endpoint for an audio only call you can share the presentation with participants in the ...

Страница 55: ... list connect to it as described in Step 2 on page 55 2 Connect to the XT Series endpoint by its IP address a Turn on the XT Codec Unit by pressing the Power key on the XT Remote Control Unit The monitor displays this endpoint s IP address Figure 51 IP address displayed on the XT Series monitor b Right click the Scopia Desktop icon and select Screen Link Connect to Other Endpoint Presenting Conten...

Страница 56: ... the endpoint screen Figure 53 Entering the XT Series endpoint password The content is displayed on the screen of the XT Series endpoint or the content is shared with remote participants 4 To stop presenting your content on the endpoint screen right click the Scopia Desktop icon and select Screen Link Stop Screen Link Participating in Meetings 56 Avaya Scopia XT Series User Guide April 2015 Commen...

Страница 57: ...th at the same time connect them via an audio mixer see Deployment Guide for the Avaya Scopia XT Series On the Scopia XT Executive your computer content is automatically displayed on the monitor but only ever shared when you manually choose to do so When you receive an incoming call it automatically displays the XT Series menus to easily allow you accept or reject the call and your local camera di...

Страница 58: ...he XT Series When you connect a computer s audio output to the XT Series the echo cancellation for this analog input is disabled by default see Deployment Guide for the Avaya Scopia XT Series 3 Set the computer s resolution by accessing the operating system graphics settings 4 Select your screen resolution and refresh rates from the list of supported settings see Table 8 Supported computer monitor...

Страница 59: ...puter is connected to the DVI port on the XT Codec Unit Alternatively you can quickly share content without connecting your computer You can do so only if your computer has Scopia Desktop Client and is on the same network as the XT Series If they are in different networks verify there is no NAT or firewall between them During a videoconference you can choose your video layout to arrange the displa...

Страница 60: ...articipants in a videoconference press Present on the XT Remote Control Unit from the endpoint s main menu or from the in call menu From the XT Series web interface select More Actions Presentation If you are only using the XT Series for a local presentation your computer content is typically displayed automatically when you connect it to the XT Codec Unit You only need to perform this step if you...

Страница 61: ... remote video and overlap a small window of your own video With a shared presentation you can choose a video layout With two monitors you have more choices of video layouts see Figure 58 Examples of video layouts with three streams on single or dual monitors on page 61 Figure 58 Examples of video layouts with three streams on single or dual monitors As you add more participants to the meeting each...

Страница 62: ...Scopia Elite 6000 Series MCU offers an additional set of video layouts called gallery layouts Avaya Scopia Solution version 8 3 2 or later Specifically designed for viewing shared content these video layouts optimize screen space by displaying the presentation as the main part of the screen with participants as a strip either alongside or underneath By contrast a standard video layout might displa...

Страница 63: ... choices of layouts depend on the number of streams to display and the number of connected monitors The group icon represents remote video while the single icon represents local video The graph icon represents the presentation When a participant shares content in a meeting hosted by a Scopia Elite 6000 Series MCU you can choose from an additional set of layouts designed to optimize screen space kn...

Страница 64: ... unblock your own audio and video and either replace the video with a placeholder static slide or you can hide your participation altogether if your XT Series is hosting the meeting Procedure 1 To mute your own audio access the call menu From the XT Series web interface select Mute from the top bar under the tabs From the endpoint select ok menu Mute Myself Figure 62 Blocking your own audio and vi...

Страница 65: ...e endpoint s in call menu select Meeting Options Hide Myself This feature is only available when your endpoint hosts the meeting on its built in MCU Figure 63 Hiding your presence in a meeting 4 To block your video by default access the call settings From the XT Series web interface select Basic Settings Call Answer Mode General From the endpoint s main menu select Configure Calling Figure 64 Call...

Страница 66: ... temporarily enable Do Not Disturb when receiving an incoming call To enable select Do not disturb on the window which appears when your endpoint rings To disable press and hold Call on the XT Remote Control Unit or from the endpoint s main menu select Turn off Do not disturb Procedure 1 Access the call settings From the XT Series web interface select Basic Settings Call Answer Mode General From t...

Страница 67: ...mportant Any recordings you make are not authorized by the manufacturer and are made at the sole responsibility and liability of the user Recorded videoconferences use one monitor only During recording the auxiliary monitor displays the same video layout as the primary monitor Before you begin To record to a local USB storage device insert it in the lower USB port on the XT Series Use a USB storag...

Страница 68: ...me you can record based on the available space on your USB storage device Figure 67 Start a recording 2 To start recording select the Record option under your preferred recording location USB or the network For more information about the location options available to you see the Before you begin section above or Setting Recording Preferences on page 79 The recording icon appears at the top of the ...

Страница 69: ...the MP4 file locally Figure 69 Viewing recordings stored on local USB drive Important Verify the system is not muted to ensure you can hear the audio during playback 4 To view a recorded meeting stored on the network access the Scopia Desktop web portal and follow the links to view recordings stored there see User Guide for Avaya Scopia Desktop Client If you receive an incoming call playback is pa...

Страница 70: ...hange the video layout of all participants see Changing the Video Layout for all Participants on page 73 You can moderate a videoconference hosted by another MCU such as another XT Series MCU or Scopia Elite MCU if your XT Series is managed by Scopia Management or if the other MCU supports H 243 and you are connected to the meeting via H 323 Both the XT Series built in MCU and many third party MCU...

Страница 71: ... participant list and you can select it to perform a moderator task on your own endpoint Figure 70 Moderating a hosted videoconference 2 To invite someone to join the meeting select Invite a new participant You can choose an endpoint from the contacts dial directly or choose one recently dialed Figure 71 Inviting new participant by address or contacts Moderating a Videoconference April 2015 Avaya ...

Страница 72: ...active speaker This requires the hosting MCU support the H 243 standard which enables remote videoconference management 7 To prevent new participants from joining a meeting hosted on an XT Series select Lock Meeting 8 You can view detailed statistics about the hosting MCU or you can view details of all the endpoints if you are the host of the meeting From the XT Series web interface select Diagnos...

Страница 73: ...participant images as they appear on the monitor in a videoconference If the meeting includes a presentation a layout can also refer to the arrangement of the presentation image together with the meeting participants If you host the meeting on your XT Series built in MCU you can change the video layouts on the XT Series However if you host the meeting on an external MCU like the Scopia Elite MCU y...

Страница 74: ...ailable on that MCU Figure 76 Examples of video layouts for meetings hosted on the Scopia Elite MCU Procedure 1 For meetings hosted by an XT Series built in MCU To change the video layout for all participant from the endpoint interface press ok menu on the XT Remote Control Unit and select Meeting Options Layouts From the XT Series web interface select Meeting Layouts Moderating Meetings 74 Avaya ...

Страница 75: ...ing from Scopia Desktop Client Use DTMF to issue instructions to the hosting MCU by pressing the XT Remote Control Unit keypad during the call For example in meetings hosted on the Scopia Elite MCU press to access the MCU menu If you are not a moderator select Become a moderator and enter a PIN if required followed by Select Change the main video layout to determine all participants layout Changin...

Страница 76: ... 78 Using DTMF to send instructions to the hosting Scopia Elite MCU Related Links Moderating Meetings on page 70 Moderating Meetings 76 Avaya Scopia XT Series User Guide April 2015 Comments infodev avaya com ...

Страница 77: ... Codes for the XT Series on page 84 Confirming Call Disconnections on page 85 Setting Call Answering Preferences About this task This procedure describes how to define system behavior for incoming calls By default the endpoint notifies you of an incoming call so you manually choose to answer it However you can automatically answer calls after a certain number of rings or automatically answer immed...

Страница 78: ... built in MCU to automatically answer when the system is not in a call During a call it displays an incoming call notification If you accept an incoming call during a call you add the caller to your videoconference Select Yes trusted if not in a call only XT Series with a built in MCU to automatically answer when the system is not in a call for trusted contacts only During a call it displays an in...

Страница 79: ...ion and bitrate This is useful for example to increase the time available for recording by saving disk space You can view recordings from the local USB storage device either on the XT Series or using any standard media player The system saves the file as an MP4 and records the video in H 264 format with audio in AAC LC format You can view recordings saved to the network via the Scopia Desktop Web ...

Страница 80: ...anagement and the meeting is hosted by an external Scopia Elite MCU or an older model For details contact your administrator USB Storage Select to only record to a local USB storage device You can record videoconferences or local presentations and then view the recordings on the endpoint itself or using any standard media player The system saves the file as an MP4 and records the video in H 264 fo...

Страница 81: ...estimate the space you need for the recording see Table 10 Typical file sizes based on the bitrate on page 81 You can see how much recording time is available on your target disk when you access the Recording menu see Recording Meetings on page 67 You cannot change the bitrate for meetings recorded to the network If you selected Automatic as the Location this bitrate is applied only when recording...

Страница 82: ...avigate the endpoint menus with a keyboard and mouse If your computer has Microsoft PowerPoint installed on Microsoft Windows Scopia XT Control can automatically create a presentation by collecting all snapshots and inserting them as presentation slides on your computer Important Any snapshots taken are not authorized by the manufacturer and are made at the sole responsibility and liability of the...

Страница 83: ...alled view the generated presentation as follows a Access your computer screen by selecting the window showing your computer content or press Backspace or ctrl shift 1 on your keyboard b Right click the Scopia XT Control icon in your taskbar and select Open Presentation Figure 82 Opening the generated presentation 3 If you do not have both Microsoft Windows and Microsoft PowerPoint installed save ...

Страница 84: ... Deployment Guide for Avaya Scopia XT Series Procedure 1 Access the PIN settings From the XT Series web interface select Administrator Settings Utilities PIN Protect Settings From the endpoint s main menu select Configure Advanced Utilities PIN Protect Settings Figure 83 Modifying the administrator PIN 2 Select Basic Settings to set or change the user s PIN code 3 Enter the current PIN code The de...

Страница 85: ...confirmation Procedure 1 Access the call settings From the XT Series web interface select Basic Settings Call Answer Mode General From the endpoint s main menu select Configure Calling Figure 84 Calling preferences 2 Set Confirm Disconnect to Yes 3 From the web interface only select Save Related Links Configuring Advanced User Settings on page 77 Confirming Call Disconnections April 2015 Avaya Sco...

Страница 86: ...t Control with Keyboard and Mouse on page 91 Resolving Video or Audio Disruptions on page 92 Viewing System Information for Customer Support About this task When contacting customer support or your system administrator you may need to provide information about the system This procedure describes how to view the following system information Software version User code MAC address IP addresses Serial...

Страница 87: ...formation 2 To view additional system information from the endpoint such as IP addresses and the gatekeeper s registration status from the endpoint press the Back key and select System Status Figure 86 Viewing system network information Related Links Troubleshooting the Avaya Scopia XT Series on page 86 Viewing System Information for Customer Support April 2015 Avaya Scopia XT Series User Guide 87...

Страница 88: ...d properly at both ends Check that the monitor is connected to HD1 and the power is on Verify the XT Codec Unit s LED is on If the LED is blinking press the Power key on the XT Remote Control Unit Make sure the XT Codec Unit output is properly connected to the monitor input Make sure the monitor DVI cable is connected properly at both ends Screen layout cropped The screen layout appears to be crop...

Страница 89: ...justment Monitor HD1 or Monitor HD2 3 Select your preferred image view mode On the Scopia XT Executive use the Monitor HD2 area Figure 87 Adjusting the monitor Table 11 Adjustment options for the monitor Option Description Adjustment Mode Select Menu presentation default to adjust both the system menu and presentation local or received Select Menu to adjust the system menus only Top Left Bottom Ri...

Страница 90: ...em The XT Remote Control Unit does not function Low battery power Solution Replace the battery as described in Avaya Scopia XT Series Installation Guide When the XT Remote Control Unit s battery power is low an icon appears in the system menus letting you know that you should replace the battery Half charged Battery Low Battery XT Remote Control Unit code Solution If the battery power is not low c...

Страница 91: ...Advanced Utilities Restore System Factory Defaults Figure 88 Restoring factory default settings 2 Confirm you want to remove all configurations The default settings are restored Related Links Troubleshooting the Avaya Scopia XT Series on page 86 Cannot Control with Keyboard and Mouse Problem You cannot control the endpoint with your keyboard and mouse due to a failure to connect to Scopia XT Contr...

Страница 92: ...omputer is already connected to the Scopia XT Executive Solution Verify that only your computer is connected by checking the XT Series web interface Authentication required If using the Scopia XT Executive as a room endpoint the computer must be authenticated with Scopia XT Control each time it is connected The icon indicates that authentication is required Solution Connect to Scopia XT Control as...

Страница 93: ...oid electromagnetic interference Noise Loss in audio quality may result from noise produced by a computer s cooling system Solution If you are using a laptop during a meeting do not place it too close to the microphone Related Links Troubleshooting the Avaya Scopia XT Series on page 86 Resolving Video or Audio Disruptions April 2015 Avaya Scopia XT Series User Guide 93 Comments infodev avaya com ...

Страница 94: ...alization by lowering sounds which are too strong and strengthening sounds which are too weak This is relevant with microphones situated at some distance from the speaker like room systems The result is a more consistent audio signal within the required range of volume Alias An alias in H 323 represents the unique name of an endpoint Instead of dialing an IP address to reach an endpoint you can di...

Страница 95: ...he meeting capacity by combining the resources of several MCUs This can be especially useful for distributed deployments across several locations reducing bandwidth usage CIF CIF or Common Intermediate Format describes a video resolution of 352 288 pixels PAL or 352 x 240 NTSC This is sometimes referred to as Standard Definition SD Content Slider The Scopia Content Slider stores the data already p...

Страница 96: ... location DNS Server A DNS server is responsible for resolving domain names in your network by translating them into IP addresses DTMF DTMF or touch tone is the method of dialing on touch tone phones where each number is translated and transmitted as an audio tone Dual Video Dual video is the transmitting of two video streams during a videoconference one with the live video while the other is a sh...

Страница 97: ...ate the smoother the video Full HD Full HD or Full High Definition also known as 1080p describes a video resolution of 1920 x 1080 pixels Full screen Video Layout The full screen view shows one video image Typically it displays the remote presentation or if there is no presentation it displays the other meeting participant s Gatekeeper A gatekeeper routes audio and video H 323 calls by resolving d...

Страница 98: ...ression algorithms include 4x4 transforms and a basic motion comparison algorithm called P slices There are several profiles within H 264 The default profile is the H 264 Baseline Profile but H 264 High Profile uses more sophisticated compression techniques H 264 Baseline Profile See H 264 on page 98 H 264 High Profile H 264 High Profile is a standard for compressing video by up to 25 over the H 2...

Страница 99: ...naged by load balancing systems High Definition See HD on page 99 High Profile See H 264 High Profile on page 98 HTTPS HTTPS is the secured version of the standard web browser protocol HTTP It secures communication between a web browser and a web server through authentication of the web site and encrypting communication between them For example you can use HTTPS to secure web browser access to the...

Страница 100: ...nt locations often connected via a VPN Management Management refers to the administration messages sent between components of the Scopia Solution as they manage and synchronize data between them Management also includes front end browser interfaces configuring server settings on the server Management messages are usually transmitted via protocols like HTTP SNMP FTP or XML For example Scopia Manage...

Страница 101: ...er or multi tenant deployments enable one installation to manage multiple organizations All the organizations can reside as tenants within a single service provider deployment For example Scopia Management can manage a separate set of users for each organization separate local administrators separate bandwidth policies etc all within a single multi tenant installation Multicast Streaming Multicast...

Страница 102: ...how any content the display shows the remote video in the main part of the screen and the local presentation in the small image Point to Point Point to point is a feature where only two endpoints communicate with each other without using MCU resources PoP Video Layout The PoP Picture out Picture view shows up to three images of different size presented side by side where the image on the left is l...

Страница 103: ...ution or image video resolution is the number of pixels which make up an image frame in the video measured as the number of horizontal pixels x the number of vertical pixels Increasing resolution improves video quality but typically requires higher bandwidth and more computing power Techniques like SVC H 264 High Profile and FEC reduce bandwidth usage by compressing the data to a smaller footprint...

Страница 104: ...on SD is a term used to refer to video resolutions which are lower than HD There is no consensus defining one video resolution for SD Service Also known as MCU service See Meeting Type on page 101 SIF SIF defines a video resolution of 352 x 240 pixels NTSC or 352 x 288 PAL This is often used in security cameras Signaling Signaling also known as call control sets up manages and ends a connection or...

Страница 105: ...ymmetric key generated at the start of the call and being symmetric the same key locks and unlocks the data So to secure transmission of the symmetric key it is sent safely during call setup using TLS SSO See Single Sign On on page 104 Standard Definition See SD on page 104 Streaming Streaming is a method to send live or recorded videoconferences in one direction to viewers Recipients can only vie...

Страница 106: ... participants being present in the same room Telepresence systems always designate one of the endpoints as the primary monitor camera codec unit while the remainder are defined as auxiliary or secondary endpoints This ensures that you can issue commands via a remote control to a single codec base which leads and controls the others to work together as a single telepresence endpoint Telepresence Du...

Страница 107: ...480 pixels Video Fast Update VFU Video Fast Update VFU is a request for a refreshed video frame sent when the received video is corrupted by packet loss In response to a VFU request the broadcasting endpoint sends a new intra frame to serve as the baseline for the ongoing video stream Video Layout A video layout is the arrangement of participant images as they appear on the monitor in a videoconfe...

Страница 108: ...cipants see a static image with the name of the owner s virtual room with an optional audio message periodically saying the meeting will start when the host arrives Webcast A webcast is a streamed live broadcast of a videoconference over the internet Enable Scopia Desktop webcasts by enabling the streaming feature To invite users to the webcast send an email or instant message containing the webca...

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