TBH; Reviewed:
SPOC 9/16/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
6 of 17
JabraMO-AAAD64
5. Configure Avaya Aura® Communication Manager
These Application Notes assume that Communication Manager is installed and configured to
work with Contact Center. There are no additional settings required to be configured for the
connection of Jabra Motion Office to Avaya Agent Desktop. The compliance test with Jabra
Motion Office was carried out with the default server settings for audio parameters.
This section describes the steps to provision a station for Avaya Agent Desktop in
Communication Manager by using System Administration Terminal (SAT) commands. For
detailed information on how to configure and administer Communication Manager, please refer
to
Section 10 [1]
.
In the compliance test, one H.323 stations
53010
was configured and used as the Contact Center
agent. The following are mandatory configurations for the station agent.
A maximum of 2 Call Appearance lines per agent station.
Restrict Last Appearance must be enabled on all agent stations
IP Softphone enabled.
Enter the “
add station <n>
” command, where “
n
” is an available extension number. Enter the
following values for the specified fields, and retain the default values for the remaining fields.
Type
: enter station type
9620
.
Name
: A descriptive name.
Security Code
: Enter a valid code, e.g.
1234
.
IP SoftPhone
:
y
.
change station 53010
Page 1 of 5
STATION
Extension: 53010 Lock Messages? n BCC: 0
Type: 9620
Security Code: 1234
TN: 1
Port: S00004 Coverage Path 1: COR: 1
Name: H.323 53010
Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 1
Message Lamp Ext: 53010
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y
IP SoftPhone?
y
IP Video Softphone? n
Short/Prefixed Registration Allowed: default
Customizable Labels? y
Go to
Page 2
, and set
Restrict Last Appearance
to
y
and retain other fields at default.