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TBH; Reviewed: 
SPOC 9/16/2014 

Solution & Interoperability Test Lab Application Notes 

©2014 Avaya Inc. All Rights Reserved. 

14 of 17 

JabraMO-AAAD64 

 

8.  Verification Steps 

This section provides tests that can be performed to verify proper installation and configuration 
of Jabra PC Suite and Jabra Motion Office with Avaya Agent Desktop.  
 
Included in the Jabra PC Suite is the Jabra Device Service program. Run the 

Jabra Device 

Service

 program and verify that the 

Softphone Status 

for

 Avaya one-X / Aura Agent Desktop 

is

 Connected 

as shown below. 

 

 

 

 

 
Perform a test call as follows:  

 

Start the Avaya Agent Desktop application 

 

Place an incoming call to Avaya Agent Desktop  

 

Answer the call using the Multi-function button on the headset 

Содержание Jabra Motion Office

Страница 1: ... enables Jabra Motion Office to integrate with Agent Desktop This allows users to perform call control features such as answering and hanging up calls directly from Jabra Motion Office Readers should pay attention to section 2 in particular the scope of testing as outlined in Section 2 1 as well as the observations noted in Section 2 2 to ensure that their own use cases are adequately covered by t...

Страница 2: ... the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets ...

Страница 3: ...over from adverse conditions such as disconnecting and reconnecting the USB cable restarting Avaya Agent Desktop power cycling the Jabra Motion Office and walking out and back into wireless range 2 2 Test Results The objectives outlined in Section 2 1 were verified All test cases passed with one observation and fix listed below An issue was found where the status of the mute indicator on Avaya Age...

Страница 4: ...ication Notes 2014 Avaya Inc All Rights Reserved 4 of 17 JabraMO AAAD64 3 Reference Configuration Figure 1 illustrates the test configuration used during the compliance testing between Avaya Agent Desktop and Jabra Motion Office Figure 1 Reference Configuration Diagram ...

Страница 5: ... 6 3 0 FP2 Build No 6 3 0 8 5682 6 3 8 1627 Avaya Aura Communication Manager running on Avaya S8800Server R016x 03 0 124 0 patch 21172 Avaya G650 Media Gateway IPSI TN2312BP CLAN TN799DP IP Media Processor TN2302AP Digital Line TN2224 HW06 FW043 HW01 FW026 HW20 FW117 000006 Avaya Aura Contact Center 6 4 SP13 Avaya Agent Desktop 6 4 Version Number 8 4 0 419 Contact Center Multimedia CCMM patch Avay...

Страница 6: ...tory configurations for the station agent A maximum of 2 Call Appearance lines per agent station Restrict Last Appearance must be enabled on all agent stations IP Softphone enabled Enter the add station n command where n is an available extension number Enter the following values for the specified fields and retain the default values for the remaining fields Type enter station type 9620 Name A des...

Страница 7: ... single EMU Login Allowed n H 320 Conversion n Per Station CPN Send Calling Number Service Link Mode as needed EC500 State enabled Multimedia Mode enhanced Audible Message Waiting n MWI Served User Type Display Client Redirection n AUDIX Name Select Last Used Appearance n Coverage After Forwarding s Multimedia Early Answer n Remote Softphone Emergency Calls as on local Direct IP IP Audio Connectio...

Страница 8: ...ess bar enter the URL https hostname of contact center server agentdesktop The screen below is then displayed If Avaya Agent Desktop is not installed on the PC clicking on the Launch button will install Avaya Agent Desktop If Avaya Agent Desktop is already installed clicking on the Launch button will launch the application The screen below shows Avaya Agent Desktop application that is already sign...

Страница 9: ... Logon window is then displayed as shown below In the Telephony tab select My Computer in the Place and receive calls using dropdown menu enter extension number 53010 and its password in the Extension and Password fields as configured in Section 5 The IP address in the Server Address field is the IP address of Communication Manager that the extension will register to Click on the Login button to l...

Страница 10: ...on Manager and its current status is Not Ready Set to Ready status by clicking on the yellow circle button in the upper left hand side of the screen and select Go Ready from the menu as shown below The screen below shows Avaya Agent Desktop with Ready status Configure audio settings for Avaya Agent Desktop by clicking on the setting icon in the upper right hand corner of the screen and select Audi...

Страница 11: ...ll Rights Reserved 11 of 17 JabraMO AAAD64 The Audio Settings section is displayed in the lower left hand side of the Avaya Agent Desktop window Select Jabra Motion Office in both Playback Device and Record Device dropdown menus as shown below Click the Save Audio Devices button to save the changes ...

Страница 12: ...te with Avaya agent Desktop For more information on how to use Jabra Motion Office please refer to the manual listed in Section 10 4 7 1 Configure Jabra PC Suite Included in the Jabra PC Suite is the Jabra Control Center program The Jabra Control Center program serves as an interface between Jabra Motion Office and Avaya Agent Desktop The Headset tab of Jabra Control Center displays the type of he...

Страница 13: ...as shown Click the Apply button to apply any changes and then click the OK button 7 2 Connect Jabra Motion Office to PC The following procedure shows the steps to connect Jabra Motion Office to the PC Plug the supplied USB cable into the port marked on the Jabra Motion Office base Connect the other end of the USB cable to a free USB port on the PC This should be done before starting Avaya Agent De...

Страница 14: ...ion of Jabra PC Suite and Jabra Motion Office with Avaya Agent Desktop Included in the Jabra PC Suite is the Jabra Device Service program Run the Jabra Device Service program and verify that the Softphone Status for Avaya one X Aura Agent Desktop is Connected as shown below Perform a test call as follows Start the Avaya Agent Desktop application Place an incoming call to Avaya Agent Desktop Answer...

Страница 15: ...one Disconnect the call from the headset using the Multi function button Verify that the call is properly disconnected 9 Conclusion All of the executed tests passed and met the objectives outlined in Section 2 1 Jabra PC Suite and Jabra Motion Office are considered to be in compliance with Avaya Agent Desktop Refer to Section 2 2 for information about a required patch and version of Avaya Agent De...

Страница 16: ...e found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Document Number 03 300509 Issue 9 October 2013 2 Avaya Aura Communication Manager Feature Description and Implementation Release 6 3 Document Number 555 245 205 Issue 11 October 2013 3 Avaya Agent Desktop Release 6 4 Doc 44400 114 Issue 05 02 June 2014 Documentation for Jabra Motion Office and Jabra prod...

Страница 17: ... The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions...

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