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Copyright 2005, Avaya Inc.
All Rights Reserved

Notice

Every effort was made to ensure that the information in this document 
was complete and accurate at the time of printing. However, information 
is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your 
sales agreement to establish the terms of the limited warranty. In 
addition, Avaya’s standard warranty language as well as information 
regarding support for this product, while under warranty, is available 
through the following Web site: 

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system 
by an unauthorized party (for example, a person who is not a corporate 
employee, agent, subcontractor, or is not working on your company's 
behalf). Be aware that there may be a risk of toll fraud associated with 
your system and that, if toll fraud occurs, it can result in substantial 
additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need 
technical assistance or support, in the United States and Canada, call the 
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to 
the original published version of this documentation unless such 
modifications, additions or deletions were performed by Avaya. Customer 
and/or End User agree to indemnify and hold harmless Avaya, Avaya's 
agents, servants and employees against all claims, lawsuits, demands 
and judgments arising out of, or in connection with, subsequent 
modifications, additions or deletions to this documentation to the extent 
made by the Customer or End User. 

How to Get Help

For additional support telephone numbers, go to the Avaya support Web 
site: 

. If you are:

Within the United States, click the Escalation Contacts link 
that is located under the Support Tools heading. Then click 
the appropriate link for the type of support that you need.

Outside the United States, click the Escalation Contacts link 
that is located under the Support Tools heading. Then click 
the International Services link that includes telephone 
numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video 
communications) is the prevention of any type of intrusion to (that is, 
either unauthorized or malicious access to or use of) your company's 
telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this 
Avaya product and any other voice/data/video equipment that could be 
accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, 
subcontractor, or is not working on your company's behalf. Whereas, a 
“malicious party” is anyone (including someone who may be otherwise 
authorized) who accesses your telecommunications equipment with 
either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed 
and/or circuit-based) or asynchronous (character-, message-, or 
packet-based) equipment or interfaces for reasons of:

Utilization (of capabilities special to the accessed equipment)

Theft (such as, of intellectual property, financial assets, or toll 
facility access)

Eavesdropping (privacy invasions to humans)

Mischief (troubling, but apparently innocuous, tampering)

Harm (such as harmful tampering, data loss or alteration, 
regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated 
with your system and/or its networked equipment. Also realize that, if 
such an intrusion should occur, it could result in a variety of losses to your 
company (including but not limited to, human/data privacy, intellectual 
property, material assets, financial resources, labor costs, and/or legal 
costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked 
equipment rests with you - Avaya’s customer system administrator, your 
telecommunications peers, and your managers. Base the fulfillment of 
your responsibility on acquired knowledge and resources from a variety 
of sources including but not limited to:

Installation documents

System administration documents

Security documents

Hardware-/software-based security tools

Shared information between you and your peers

Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and 
your peers should carefully program and configure:

Your Avaya-provided telecommunications systems and their 
interfaces

Your Avaya-provided software applications, as well as their 
underlying hardware/software platforms and interfaces

Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability 
and security depending upon network configurations/design and 
topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference 
caused by unauthorized modifications of this equipment or the 
substitution or attachment of connecting cables and equipment other 
than those specified by Avaya Inc. The correction of interference caused 
by such unauthorized modifications, substitution or attachment will be the 
responsibility of the user. Pursuant to Part 15 of the Federal 
Communications Commission (FCC) Rules, the user is cautioned that 
changes or modifications not expressly approved by Avaya Inc. could 
void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international 
Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or 
IEC 60950-1, 1st Edition, including all relevant national deviations as 
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 
60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS 
60950:2000.

One or more of the following Mexican national standards, as applicable: 
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international 
EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information 
Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS 
3548. 

Information Technology Equipment – Immunity Characteristics – Limits 
and Methods of Measurement, CISPR 24:1997 and EN55024:1998, 
including:

Electrostatic Discharge (ESD) IEC 61000-4-2

Radiated Immunity IEC 61000-4-3

Electrical Fast Transient IEC 61000-4-4

Lightning Effects IEC 61000-4-5

Conducted Immunity IEC 61000-4-6

Federal Communications Commission Statement

Part 15:

Note: This equipment has been tested and found to comply with 
the limits for a Class B digital device, pursuant to Part 15 of the 
FCC Rules. These limits are designed to provide reasonable 
protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed 
and used in accordance with the instruction manual, may cause 
harmful interference to radio communications. Operation of this 
equipment in a residential area is likely to cause harmful 
interference in which case the user will be required to correct the 
interference at his own expense.
 

Содержание IP Office 4602

Страница 1: ...4602 SIP Telephone SIP Release 1 2 Administrator s Guide 16 300037 Issue 1 2 January 2005 ...

Страница 2: ......

Страница 3: ...ses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your manage...

Страница 4: ...rica hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of ...

Страница 5: ... Precedence 16 Chapter 2 Administering 4602 SIP Telephones 17 Introduction 17 Converting H 323 Protocol Phones to SIP 17 Converting an H 323 Set to SIP 18 Automatically Upgrading All H 323 Telephone Sets 18 Upgrading on a Set By Set Basis 19 Converting a SIP Set Back to H 323 19 Upgrading on a Set By Set Basis 20 Setting Parameters 21 Using DHCP Settings 21 Using Configuration Files 21 Configurati...

Страница 6: ...terface 29 Bypassing an Internet Proxy 29 Main Home Page 30 Switching to the User Web Interface 30 Local Commands for Manual Configuration 31 Chapter 4 Troubleshooting 33 Introduction 33 Basic Troubleshooting Chart 33 Advanced Troubleshooting Chart 34 Appendix A Configuration Parameters 35 Introduction 35 Appendix B Configuring a Dial Plan 43 Introduction 43 Dial Plan Setup 43 Example 44 Setting U...

Страница 7: ...s must be completed See Related Documentation for information about documentation on basic server setup and SIP installation Note Note This guide does not cover administration of non SIP IP telephones For information on administering any of the 4600 Series IP Telephones see the 4600 Series IP Telephone LAN Administrator s Guide Document Number 555 233 507 The SIP telephone described in this docume...

Страница 8: ...incorporate the following new material A section on moving SIP telephones from one location to another was added See Moving a Telephone s Physical Location A new Appendix C Time Zone Determination was added A note indicating that an HTTP server is required for Avaya SIP Telephones was added to the Administrative Prerequisites section How to Use This Document This Guide is organized to help you fin...

Страница 9: ...to set up the configuration files so that telephones are automatically configured during start up Chapter 3 Managing the Telephone Manually or Using the Web Interface Covers using manual programming at the phone to override Web or other settings Manual programming handles special situations and aids in investigating problems Also provides procedures for using the Web interface to manage telephones...

Страница 10: ...he following typographic conventions command Words printed in this type are commands that you enter into your system message Words printed in this type are system messages Document Blue underlined type indicates a section or sub section in this document containing additional information about a topic Document Italic type enclosed in quotes indicates a reference to an external document or a specifi...

Страница 11: ...Telephones see the following documents SIP Support in Avaya Communication Manager Document Number 555 245 705 Converged Communications Server Installation and Administration Document Number 555 245 705 Avaya Extension to Cellular User s Guide Document Number 200 100 700 Avaya Extension to Cellular Off PBX Station OPS Installation and Administration Guide Document Number 555 100 500 To configure th...

Страница 12: ...About This Guide 12 4602 SIP Telephone SIP Release 1 2 Administrator s Guide ...

Страница 13: ...n the documents listed under Related Documentation in this guide You can also find these related documents on the Avaya Web site Avaya s SIP Solution recommends specific configurations based on Avaya supported OPS Outboard Proxy SIP For more information see the 4602 SIP Telephone Release 1 1 Quick Setup Guide Important Important An HTTP server is required to operate Avaya SIP Telephones and is ava...

Страница 14: ...or details SIP software is downloaded to all telephones 3 Determines the best way to administer telephones Use default values Use DHCP to set certain required parameters Use Web interface and or dialpad to set certain other parameters See Administrative Approaches for details Phones are operative and ready for use 4 Configure a Dial Plan See Appendix B Configuring a Dial Plan for details Automatic...

Страница 15: ...istrator would normally use the configuration files that are automatically downloaded during startup to assign all 4602 SIP Telephones a common set of default operating parameters Then DHCP can assign parameters that overwrite the default values to groups of phones perhaps those using a specific server or within a specific department Chapter 2 Administering 4602 SIP Telephones covers setting these...

Страница 16: ...uration HTTP Server IP Address These values overwrite the current values in the active configuration 4 The phone then downloads a configuration file and uses the values in this file to overwrite the current values in the active configuration unless the OverrideWeb parameter is disabled see Appendix A Configuration Parameters To summarize the result of these four steps Configuration file parameters...

Страница 17: ...urning a set that has been loaded with SIP software back to the H 323 protocol appears later in this chapter The factory H 323 software and the SIP software each require a different provisioning environment Some of the differences are H 323 uses TFTP for file downloads and SIP uses HTTP downloads H 323 uses script files for setting options and SIP uses configuration files The binary file format fo...

Страница 18: ... address To set the server address manually use the local SETUP command at each phone or use the Web interface to set up the ConfigHttpSrvr value properly in each phone Chapter 3 Managing the Telephone Manually or Using the Web Interface covers both Web and manual setup Preloaded the special conversion version of the SIP boot binary i e 323tosipXXXX bin and the appropriate script file i e 46xxupgr...

Страница 19: ...server 4 When the phone restarts it boots using the SIP boot file restarts again and then attempts to download a configuration file from the HTTP server Note Note If you are not using DHCP you must manually configure the set Use the local SETUP command to configure an IP address subnet mask Gateway and configuration HTTP server into the phone before proceeding 5 The configuration file points the p...

Страница 20: ... the message Firmware upgrade successful displays 4 Click Reset to reset the phone The phone restarts looking to the TFTP server to download a script file The messages Starting and DHCP press for Setup display Note Note If you are not using DHCP you must manually configure the set Use the local ADDR command to configure an IP address subnet mask gateway and TFTP server into the phone before procee...

Страница 21: ... option SSON is set it can provide HTTP server for Configuration files ConfigHttpSrvr Only the value of ConfigHttpSrvr may be specified using the Site Specific Option Number SSON The SSON must contain a name value pair for example ConfigHttpSrvr 192 168 0 10 Using Configuration Files The phone looks for configuration files in the HTTP server s root directory Note Note To use configuration files th...

Страница 22: ...SW Telephone Configuration files can be broken into several pieces to separate often modified parameters from those that don t change from time to time or model to model Use the Include command to specify additional parameters in the main configuration file Note Note Include commands can only be specified in the main configuration file and the commands must be located at the end of the file Each p...

Страница 23: ...n be manually configured from the dialpad or using the Web interface DNS Server IP Address DnsAddress Usually supplied by DHCP but can be manually configured from the dialpad or using the Web interface This parameter must be supplied if a domain is specified for the proxy or registrar This configuration file is version 1 0 created on 9 15 03 AppName sip_4602ap0079 ebin BootName sip_4602bt0079 ebin...

Страница 24: ...rvr The location of both configuration files and binary image files If you want to automatically set the time you must specify SNTP Server IP Address SntpServers The remaining parameters can usually be left at their default values as shown in Appendix A Configuration Parameters However for the best operation review all parameters to ensure that the default value will provide the desired operation ...

Страница 25: ...Domain Name for the Registrar and or Proxy Servers You can specify a domain name instead of a numeric IP address for the registrar and or proxy servers Use a domain name when you want to do an SRV lookup to find the appropriate server the phone s should use When specifying a domain name leave the RegistrationDomain parameter blank Also be aware of the following restrictions regarding Domain Names ...

Страница 26: ...Administrator s Guide Switching from UDP to TCP As of Release 1 1 TCP Transmission Control Protocol is available as an alternate transport protocol to UDP User Datagram Protocol Depending on your implementation you can switch from UDP to TCP using the SipProtocol parameter ...

Страница 27: ...as a usable IP address You must enter the IP address of the phone whose settings you want to review or update before you log in to the administrative Web interface As described in Parameter Sources and Their Precedence in Chapter 1 Introduction to Managing the 4602 SIP Telephone by default the phone tries to use DHCP first to set the IP Address Subnet Mask Gateway DNS Server HTTP Server for Config...

Страница 28: ...n the phone and watch for the prompt Press for Setup 2 When the prompt displays press the key The phone displays Clear All Values and No Yes 3 Press The phone displays DHCP On Off and Toggle OK 4 Press until DHCP Off displays 5 Press The phone displays IP Addr and Speaker OK 6 Use the dialpad to enter the IP address then press If applicable press the Speaker button to backspace The phone displays ...

Страница 29: ...passing an Internet Proxy Some networks require all browsers to use a proxy for Internet access If you have a problem accessing the Web interface it might be because of the browser s use of a proxy To bypass the proxy when accessing the phone s Web interface follow these steps for Internet Explorer 1 Open Internet Explorer on your PC and click the menu item Tools 2 Select Internet Options 3 Select...

Страница 30: ... Call Hold Do Not Disturb Speed Dial and HotLine Admin Security used to view or modify the administrative password for a phone User Security used to view or modify the user password for user Web interface access Network Status displays a phone s current IP and QoS settings Hardware Status displays a phone s current Model Number CPU attribute and MAC address Firmware Status displays the Boot or App...

Страница 31: ...e root directory The Web interface however allows full entry of a URI and path and may be a better choice for setup tasks The Setup values entered here are those used in the telephone s active configuration Setup values may differ from those stored in NVRAM if they have been modified by DHCP or a configuration file see Parameter Sources and Their Precedence Use this command to set a phone to a kno...

Страница 32: ...rds Passwords are cleared to their default values and DHCP is enabled Use this command to reset the phone to a known state when the user or administrator password has been lost MuteLOGOFF Mute564633 Unregisters the phone from the SIP Registrar This command is only applicable if ForcedLogin is set to 1 Enabled MuteLOGOFF prevents others from using the phone The phone is unusable until the registere...

Страница 33: ... network problem Contact the network administrator Audio quality is poor on both the handset and speaker You may hear clipped garbled or severely delayed speech Various potential network problems may be causing this problem Contact the network administrator Swap out the phone to ensure it is not defective No audio from the handset but speaker works okay Check that the handset is properly plugged i...

Страница 34: ... to choose a free IP address Problems downloading a configuration file or other files Closely observe the error message on the telephone display when the phone starts up for hints as to the problem s cause The problem may be due to an improperly named configuration file see Using Configuration Files an improperly specified server address an unreachable server an error in configuration of the files...

Страница 35: ...le CFG Manual Entry Using Setup MAN Web Interface User WEBU Web Interface Administrator WEBA Table 1 4602 SIP Telephone Parameters Parameter Value Type Value Default Source s AppName Up to 32 alphanumeric characters Application image name for the telephone An application name is specified in a configuration file and is checked against the NVRAM version to decide if a new version needs to be downlo...

Страница 36: ...he call to CallFwdAddress if assigned otherwise return a Busy Here code 0 CFG WEBA WEBU CallFwd Up to 2 ASCII characters Call forwarding is set to 0 Calls are not forwarded 1 Calls are forwarded without ringing first 2 9 Calls are forwarded after 2 9 six second intervals correlates to rings for nominal 2 second on 4 second off 0 CFG WEBA WEBU CallFwdAddress Up to 64 ASCII characters SIP URL that c...

Страница 37: ...ent in the SIP display name field This value displays during caller id CFG WEBA WEBU DnsAddress Up to 255 ASCII characters IP address of the DNS server 0 0 0 0 DHCP CFG WEBA DoNotDisturb 1 ASCII character Specifies if the user wants the phone to ring for incoming calls When set to 1 the phone will not ring 0 DND Disabled 1 DND Enabled 0 CFG WEBA WEBU DscpAudio Up to 2 ASCII characters Differentiat...

Страница 38: ...rar The password automatically has the string elite appended because many registrars require a non numeric character in the password If ForcedLogin is disabled the SipName and SipPwd must be provided via the Web interface or a Configuration file for the phone to properly register Only numeric extensions and passwords are allowed 0 No Login Required disabled 1 Login Required In addition the set kee...

Страница 39: ...e Avaya SIP Solution does not support the Hotline feature CFG WEBA Include Up to 64 ASCII characters The file name specified is read and its contents processed as another configuration file Configuration files can have more than one Include parameter CFG IPAddress Dotted Decimal ASCII IP address to be used by the telephone 0 0 0 0 DHCP MAN WEBA IPDialing 1 ASCII character This lets the user enter ...

Страница 40: ...ion file download overwrites data saved from the Web interface Useful when the HTTP server is not found 0 No 1 Yes 0 CFG WEBA ProxyPort Up to 4 ASCII characters Port number to contact the proxy server If a domain is specified for proxy servers this value must be 0 If a numeric IP address is specified for proxy servers this value must be 5060 5060 CFG WEBA MAN ProxyServers Up to 255 ASCII character...

Страница 41: ...uniquely identify the user SipName is used to login to the Registrar but is only used if ForcedLogin is disabled CFG WEBA WEBU SipProtocol 1 ASCII character Transport protocol 1 UDP 2 TCP 1 CFG WEBA SipPwd Up to 16 ASCII characters Password that is passed on to the Registar for user authorization The value is only used if ForcedLogin is disabled CFG WEBA WEBU SiteOption Up to 3 ASCII characters Si...

Страница 42: ...which syslog output is sent 514 CFG WEBA TimeZone Up to 2 ASCII characters Time Zone in hours after GMT Greenwich Mean Time See Appendix C Time Zone Determination Local time GMT Time Zone if Time Zone 12 Local time GMT 25 minus Time Zone if Time Zone is 12 8 CFG WEBA VlanId Up to 9 ASCII characters Comma separated pair of VLAN IDs for Ethernet Port 1 Allowed values are 0 to 4094 Example 1234 0 CFG...

Страница 43: ... to assist in routing telephone calls and to minimize dialing delays experienced by users In addition the phone automatically attempts to dial a non null dial sequence after a period of DialDelay seconds have passed The following table shows the syntax for dial plan entries Table 2 Dial Plan Syntax To Specify Enter Result Digit 0 1 2 3 4 5 6 7 8 9 0 Identifies a specific digit Range of Digits Digi...

Страница 44: ...res so some indication is needed to terminate the dialing process and send out the digits If you set up your SIP Dial Plan to include arbitrary length International numbers with the character for example 9011x instruct your users to press upon completion of dialing an International number The user s terminating is therefore part of the arbitrary length string If you set up your SIP Dial Plan to in...

Страница 45: ...ain a numerical time zone value to use Time Zone Calculation 1 Use the Time Zone Chart to determine the time zone in which the phone is located 2 If the time zone is 1 to 12 i e West of Greenwich UK eliminate the minus sign and use the number as the TimeZone parameter value For example a phone site located in the Eastern United States has an actual time zone of 5 Therefore the TimeZone parameter v...

Страница 46: ...Time Zone Determination 46 4602 SIP Telephone SIP Release 1 2 Administrator s Guide Figure 2 Time Zone Chart ...

Страница 47: ...47 Table 3 Actual Time Zones and Corresponding Time Zone Parameter Values If Actual Time Zone is Use this Parameter Value 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 0 0 1 24 2 23 3 22 4 21 5 20 6 19 7 18 8 17 9 16 10 15 11 14 12 13 ...

Страница 48: ...Time Zone Determination 48 4602 SIP Telephone SIP Release 1 2 Administrator s Guide ...

Страница 49: ...Dialpad Using to Set the IP Address 28 DNS Address Resolution 24 Document Organization 9 Document How to Use 8 Documentation Related 11 Domain Name Specifying for Registrar or Proxy Servers 25 Domain Registration specifying 25 F Firmware Status page screen 30 Firmware Update page screen 30 Forced Login Passwords 24 H H 323 Protocol Phones Converting to SIP 17 H 323 protocol Converting to SIP 18 H ...

Страница 50: ...page screen 30 S Setting an IP Address 27 Setting for Time Zone 45 Setting Parameters 21 Settings Using DHCP settings for configuration 21 Setup Dial Plan 43 SIP Settings page screen 30 SIP to H 323 converting on a Set By Set Basis 20 Specifying a Domain Name for the Registrar and or Proxy Servers 25 Specifying a Registration Domain 25 T TCP to UDP Switching from 26 Time Zone Calculation 45 Time Z...

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