Standard Reliability
Issue 7 November 2003
5-17
555-233-115
No direct connection
NOTE:
If you are upgrading from Release 10 to Avaya Communication Manager,
omit this section.
If you do not have a direct connection between RFA and the switch and you are
upgrading from Release 9 to Avaya Communication Manager:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a
Switch Configuration File.
2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RFA website.
6. Deliver the License File to your laptop/PC for installation later in this
procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk (
) to have them correct the
SAP information.
Table 5-7.
RFA Helpdesk contact numbers
Where
Who
Phone
number/URL
Prompt or
selection
Channel:
■
U.S. and Canada
■
Variable Workforce
Group
■
Avaya contractors
Avaya
Associates
Members
Contractors
877-615-4174
Prompt 8
U.S. and Canada
Business
Partners
866-800-5194
Prompt 8
Continued on next page