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Telephone Management and Troubleshooting

84 4625SW IP Telephone User Guide

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Содержание 4625SW

Страница 1: ...4625SW IP Telephone User Guide 16 300306 Issue 3 November 2006...

Страница 2: ...about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site Software License USE OR INSTALLATION OF THE PRODU...

Страница 3: ...pplication 17 Speed Dial Application 18 Call Log Application 18 Web Access Application Optional 18 4625SW Telephone Options 19 Additional 4625SW Functionality 19 Push Feature 19 Automatic Retrieval Fe...

Страница 4: ...Password entry 31 Additional Prompts and Messages 31 Chapter 3 Using the Speed Dial Application 33 Introduction 33 Entering Data on Speed Dial Screens 33 Entering Characters Using the Dialpad 33 Editi...

Страница 5: ...lling Option 54 Setting the Display Call Timers Option 55 Setting the Message Display Rate 55 Setting the Call Appearance Width 56 Setting Visual Alerting 56 Enabling Disabling the Call Log 56 Changin...

Страница 6: ...ion 73 Headsets for 4600 Series IP Telephones 73 Handsets for 4600 Series IP Telephones 74 Chapter 8 Telephone Management and Troubleshooting 75 Introduction 75 Interpreting Ringer Tones 75 Interpreti...

Страница 7: ...lly use the phone each of which is described in the section titled Document Organization Intended Audience This document is intended for IP telephone users who have a 4625SW IP Telephone It is not int...

Страница 8: ...ing the Speed Dial Application Describes how to add update and remove Speed Dial buttons to facilitate quick dialing of frequently called numbers Chapter 4 Using the Call Log Application Describes how...

Страница 9: ...625SW IP Telephone Stand Instructions Document Number 16 300309 For information related to maintaining an IP telephone system on a Local Area Network see the 4600 Series IP Telephone LAN Administrator...

Страница 10: ...About This Guide 10 4625SW IP Telephone User Guide...

Страница 11: ...pter 5 Using the Web Access Application The WML browser provides access to Web sites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants In add...

Страница 12: ...Introducing Your 4625SW IP Telephone 12 4625SW IP Telephone User Guide Figure 1 4625SW IP Telephone 11 13 14 15 10 8 9 3 5 4 12 1 2 18 20 19 21 17 16 6 4 3 7 22...

Страница 13: ...sages including missed calls The 4625SW display supports 256 different colors 3 Line Feature buttons Twelve Line Feature buttons provide both call appearances lines for incoming and outgoing calls and...

Страница 14: ...of the key click sounds Key clicks sound when you press fixed buttons on the phone such as the dialpad or softkeys 15 Headset Jack Provides a port for connecting a headset on the underside of the phon...

Страница 15: ...orward and back through those additional pages To activate the function or feature represented by a phone button just press the appropriate button Line Feature buttons appear on both sides of the disp...

Страница 16: ...ure is off inactive Blue None Feature denied Broken Flutter This is a temporary condition accompanied by an error beep on the first occurrence This condition then changes to the off inactive state Blu...

Страница 17: ...le 3 You can customize the color coding using the Select Display Colors option described in 4625SW IP Telephone Options A brief description of each application follows Phone Application The Phone appl...

Страница 18: ...ed Dial button In addition you can disable the Call Log for privacy purposes by setting the Call Log Disable option as described in Chapter 6 4625SW IP Telephone Options Chapter 4 Using the Call Log A...

Страница 19: ...fication tones Specifically your System Administrator can Use the telephone s browser to display a specific Web page instead of displaying whatever you were viewing Alternatively the System Administra...

Страница 20: ...settings on an FTP File Transfer Protocol server in your network When you log in to any 4625SW IP Telephone that telephone attempts to retrieve your data from that server Assuming both telephones the...

Страница 21: ...example the full width default has been changed use only the Line Feature buttons on the appropriate side of that row to select that call appearance In the case of half width call appearances call ass...

Страница 22: ...l Automatic Dialing Automatic dialing includes redialing a previously called number speed dialing a number programmed on a Speed Dial button using an administered Abbreviated Dialing Feature button to...

Страница 23: ...ial appears at the top of the display 2 Press the Line Feature button associated with the number you want to redial If the call can be dialed the Phone application screen displays and the selected num...

Страница 24: ...with labels assigned by the System Administrator If the label for the number you want to call appears in the display area press the appropriate button or Press the Page Right or Page Left button s bel...

Страница 25: ...add any appropriate digits such as those required to get an outside line to phone numbers in the Missed and InAns Call Logs If you press Call but the call does not go through check with your Telephon...

Страница 26: ...when the phone rings See Application Options in Chapter 6 4625SW IP Telephone Options for details Call Handling Features The features described in this section are available while calls are in progres...

Страница 27: ...old button The line s display area changes to white text with a dark blue background and the Hold icon displays Retrieving the held call Press the Line Feature button on which the call is being held o...

Страница 28: ...2 Place or answer the call or access the selected feature 3 Adjust the Speaker volume if needed by pressing the Volume Control button until you reach the desired volume level As you press the Volume C...

Страница 29: ...s the Transfer button The call is placed on hold The Hold icon displays and you hear a dial tone while the next available line activates 2 Dial the number to which you want to transfer the call 3 If y...

Страница 30: ...Note Before you can log off ensure that the telephone is on hook and idle no call appearance lines in use To log your phone off press the Mute button then press the following numbers on the dialpad 5...

Страница 31: ...lpad to enter your password and press If you do not know the password contact your System Administrator Additional Prompts and Messages Depending on the situation that caused your telephone to become...

Страница 32: ...Using Your 4625SW IP Telephone 32 4625SW IP Telephone User Guide...

Страница 33: ...ve A subsequent press of the same key replaces the character shown with the next alphabetic character assigned to that key still in upper case or the number assigned to that key if all three alphabeti...

Страница 34: ...e Note that when entering a name the first character entered is initially displayed in upper case with subsequent characters initially displayed in lower case letters Backspace Delete the character to...

Страница 35: ...he cursor one space to the right 6 m 22 b 777 r 666 o 9 w 66 n After entering this sequence the display shows Tombrown By incorporating the editing Line Feature buttons during entry you format the ent...

Страница 36: ...lready entered 4 After completing the Name field press the Line Feature button to the left or right of the Number field 5 Use the dialpad to enter the telephone number of the person for whom you are a...

Страница 37: ...e you will not be shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions 3 Press the Edit softkey The prompt Select entry to edit displays 4 Press the Line Feature butto...

Страница 38: ...bel 1 Access the Speed Dial application by pressing the SpDial softkey The Speed Dial Main screen displays 2 Use the Page Left and or Page Right buttons as appropriate until the entry you want to dele...

Страница 39: ...ing of frequently called numbers All calls made to or from your 4625SW IP Telephone are added to one of three Call Logs Outgoing Calls Incoming Answered Calls and Missed unanswered Calls At all times...

Страница 40: ...ton Review the last six calls Press the Page Left button Review outgoing calls you made Press the Outgo softkey The Outgoing Calls Main screen displays Review calls you received and answered Press the...

Страница 41: ...u to make a change to the name or number The prompt Use dialpad to edit Number 25 displays with the cursor positioned at the end of the Number field Note Note For assistance with entering information...

Страница 42: ...the entry to be deleted displayed press the Line Feature button that corresponds to that entry The selected entry s Detail screen displays 4 Press the Delete softkey The prompt Press Delete again to...

Страница 43: ...ress the Delete All softkey The prompt Press Delete again to confirm displays 4 Visually verify that you want to delete all entries for the Call Log then choose one of the following options 5 To exit...

Страница 44: ...Using the Call Log Application 44 4625SW IP Telephone User Guide...

Страница 45: ...data types nor is it intended to replace your PC s browser The 4625SW s Web functions are geared towards use on a small six line display screen more like those of a Personal Data Assistant PDA or cel...

Страница 46: ...Feature button to the left of the Password field and enter your password 3 Choose one of the following options Navigating Web Pages The Web Access application browser performs similarly to those on yo...

Страница 47: ...eb page loading processing stops and the Home page displays Refresh the current display re display the current Web page Press Line Feature button 10 Any Web page loading processing stops and the curre...

Страница 48: ...d below When you complete the current field text line either press the Line Feature button to the left of the next text line you want to enter press one of the Line Feature buttons on the right side o...

Страница 49: ...ursor to the left or right respectively When the Mode softkey displays Num your telephone recognizes a key press as a number or a typographic character such as or and advances the cursor one position...

Страница 50: ...not display 2 If no Name Number changes are needed proceed to Step 5 To change the telephone number use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the ch...

Страница 51: ...ton Labels Selecting a different language for the 4625SW user interface Changing the width of displayed call appearances Allowing the Voice message light to flash when the telephone rings Disabling an...

Страница 52: ...een from which you can view IP Address information status quality of service audio and signaling status interfaces status and miscellaneous phone status data Contrast Control provides access to the Co...

Страница 53: ...he functionality to change call related settings The second screen allows you to set visual alerting enable disable your Call Log and select the background color displayed for each application Use the...

Страница 54: ...the previous setting without making a change press the Cancel softkey After saving or cancelling the first Options Main screen displays Setting the Phone Screen on Calling Option When the Phone Scree...

Страница 55: ...isplays Call time data is still maintained by the phone for Call Log purposes 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting y...

Страница 56: ...ftkey To restore the previous setting without making a change press the Cancel softkey Upon saving or cancelling the first Options Main screen displays Setting Visual Alerting When this option is set...

Страница 57: ...not available on the Color Selection screen When you select the Select Display Colors option the available applications with their current background colors display on the Color Selection screen 1 To...

Страница 58: ...s Main screen accessed by pressing the phone s Option button The View Status Main Screen displays 2 To select any option on this screen press the Line Feature button on either side of that option When...

Страница 59: ...contrast levels are available Note Note You might not be able to distinguish between all 15 contrast level settings Some of the upper and or some of the lower contrast level settings might appear ide...

Страница 60: ...se during an absence or for privacy purposes Locate the Log Off option on the first Options Main screen CAUTION CAUTION Logging off deletes all Call Log entries and returns any options you might have...

Страница 61: ...on Labels following a phone failure or replacement Establish or modify FTP File Transfer Protocol settings such as the network server address directory path for saving backed up data and a User ID and...

Страница 62: ...Phone Screen on Calling yes no Display Call Timers yes no Message Display Rate slow fast Call Appearance Width half full Visual Alerting yes no Call Log Enable yes no Contrast setting Phone Applicatio...

Страница 63: ...ed 3 To save your selection select Save To exit without making a change select Cancel The second Options Main screen re displays If Then The message Options SD entries Feature Button Labels may be sav...

Страница 64: ...s The 4625SW IP Telephone is currently backing up your data Failed Backup could not be performed for example the server could not be accessed the backup file cannot be accessed etc Last Retrieval Succ...

Страница 65: ...a is cancelled and any partially retrieved data is discarded The Backup Restore Main screen re displays If Then Following server connection the backup file is retrieved with data in the proper format...

Страница 66: ...other network related functions If your phone has been repaired this value is set to zero and should be re established Directory Path the server location to which your telephone s data for example Spe...

Страница 67: ...Speed Dial Application for information about data entry Select Save to save the setting and return to the FTP Settings Main screen Alternately you can select Clear to remove the current path prior to...

Страница 68: ...ors appear in the softkey button area your phone has more than one page of Feature buttons Use the Right or Left Page Button to move to the page on which you want to re label one or more Feature butto...

Страница 69: ...ely select Cancel to exit the screen without saving a change or restoring the default label The Feature Button Labeling screen re displays Note Note Some Feature buttons might be provided as part of y...

Страница 70: ...glish Japanese Kanji Russian and Hebrew English Korean Russian and Hebrew 1 Select Select display language on the second Options Main screen The Language Selection screen displays 2 Select the Line Fe...

Страница 71: ...language you selected The second Options Main screen re displays All screens now display the new user interface language Retain the currently active language without changing the user interface displ...

Страница 72: ...4625SW IP Telephone Options 72 4625SW IP Telephone User Guide...

Страница 73: ...tion to your 4610SW 4621SW 4622SW and 4625SW IP Telephones 4620SW IP Telephones having one hole on the lower right side post November 2004 manufacture also use this cable The HIP cord which allows bas...

Страница 74: ...noisy environments hearing impaired users and other special purposes See the following table for specialized handsets and replacement handsets for your phone Handset Connector Type Ordering Code AK1A...

Страница 75: ...resolve a problem Additionally Chapter 6 4625SW IP Telephone Options describes several status screens to use to troubleshoot certain problems as requested by your System Administrator For all other I...

Страница 76: ...busy and the called party was given a call waiting tone Confirmation Three short tone bursts This indicates a feature activation or cancellation was accepted Coverage One short tone burst This indicat...

Страница 77: ...ute button then press the following numbers on the dialpad 8 3 7 8 which stands for TEST The display indicates the self test has started If the test is successful the message Self test Passed end disp...

Страница 78: ...ows an error informational message Most messages involve server phone interaction If you are on a call and the display suddenly shows Discovering the network connection between the telephone and the c...

Страница 79: ...that there might be a slight operational delay if you unplug and reconnect the phone Reset or power cycle the phone with your System Administrator s assistance See the section titled Resetting and Pow...

Страница 80: ...If this procedure does not solve the problem contact your System Administrator PHONE APPLICATION Review the previous section Basic Troubleshooting Chart SPEED DIAL APPLICATION You cannot dial out usi...

Страница 81: ...ure that the Call Log is not Disabled Many events can clear the Call Log including power failures restarting the telephone after logging off etc WEB ACCESS APPLICATION Pressing the Web softkey does no...

Страница 82: ...following keys in sequence 7 3 7 3 8 The display shows the message Reset values no yes 3 Choose one of the following 4 Press to restart the phone or to terminate the restart and restore the phone to...

Страница 83: ...or does not correct the problem 1 Unplug the phone and plug it back in The phone connection is re established 2 If power cycling does not correct the problem your System Administrator can perform a mo...

Страница 84: ...Telephone Management and Troubleshooting 84 4625SW IP Telephone User Guide...

Страница 85: ...p Restore Settings Saved During 62 Backup Retrieval Status 64 Basic Troubleshooting Chart 78 C Call Appearance Width Setting the 56 Call Appearances 21 Call Handling Features 26 Call Log About the 39...

Страница 86: ...ministered on the 4625SW Call Server 16 Interface Status Viewing the 59 Interpreting Display Icons 77 Interpreting Ringer Tones 75 Introducing Your 4625SW IP Telephone 11 IP Address Status Viewing 58...

Страница 87: ...all 27 Retrieving a Voice Mail Message 30 Retrieving and Restoring Data from a Backup File 65 Ringer Tones Interpreting 75 S Sending a call to another telephone 29 Setting a User ID Password and other...

Страница 88: ...tion 45 Using Your 4625SW IP Telephone 21 V Verifying Backup Retrieval Status 64 Viewing a Call Log 40 Viewing the Network Audio Quality 60 Visual Alerting Setting 56 Voice Mail Message Retrieving a 3...

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