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Receiving Calls

Issue 2.2 August 2005

29

  

Receiving Calls

When someone calls you and the Phone screen is active, the Bell (

) icon appears as the 

telephone rings. Additionally, if so administered, the Voice Message light flashes. When the 
Phone screen is active, call information displays on the incoming call appearance line. If the 
Phone screen is not active, call information appears on the second display line.

To receive the call, pick up the handset, activate the headset, or press the 

Speaker

 button and 

talk.

Note:

Note:

You can opt to display the Phone screen or keep the current screen when you 
receive an incoming call. You can also set an option to flash the Message Waiting 
Lamp when the telephone rings. For information, see 

Application Options

 in 

Chapter 6: 4620SW/4621SW SIP IP Telephone Options

.

Call Handling Features 

The features described in this section are available while calls are in progress. Use either the 
dedicated Feature buttons on the telephone or administered softkey Feature buttons at the 
bottom of the display area, as applicable.

Conference 

Use the Conference feature to conference two additional parties, for a three-way conference 
call. 

Adding another party to a call 

1. Dial the first party, then press the 

Conference

 (

) button. 

That line changes to white text with a dark gray background. The current call is placed on 
hold. That session appearance line displays the Soft Hold

 

(

)

 icon, and you hear a dial 

tone.

2. Dial the number of the next party and wait for an answer.

3. Press the 

Conference

 (

) button again to add the new party to the call.

Содержание 4620SW

Страница 1: ...4620SW 4621SW SIP IP Telephone Release 2 2 User Guide 16 300474 Issue 2 2 August 2005...

Страница 2: ......

Страница 3: ...result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility fo...

Страница 4: ...47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document co...

Страница 5: ...Telephone Applications 20 Phone Application 20 Speed Dial Application 20 Call Log Application 21 Web Access Application Optional 21 4620SW 4621SW Telephone Options 21 Additional 4620SW 4621SW Function...

Страница 6: ...try 37 Name Entry Example 38 URI Entry Example 39 Adding a Speed Dial Button 39 Updating Speed Dial Button Labels 41 Deleting a Speed Dial Button Label 43 Chapter 4 Using the Call Log Application 45 I...

Страница 7: ...ling Disabling the Call Log 64 Personal Ringing Options 65 Status Screen Viewing Options 66 Viewing IP Address Status 66 Viewing Quality of Service QoS Status 66 Viewing Interface Status 67 Viewing Mi...

Страница 8: ...82 Chapter 8 Telephone Management and Troubleshooting 83 Introduction 83 Interpreting Ringer Tones 83 Interpreting Display Icons 85 Testing Your Telephone 85 Testing the Telephone Lights and Display...

Страница 9: ...ers geared to how you actually use the telephone each of which is described in the section titled Document Organization Intended Audience This document is intended for telephone users with a 4620SW 46...

Страница 10: ...e telephone Chapter 3 Using the Speed Dial Application Describes how to add update and remove Speed Dial buttons to facilitate quick dialing of frequently called numbers Chapter 4 Using the Call Log A...

Страница 11: ...00 Series IP Telephone Installation Guide Document Number 555 233 128 For information on desk wall mounting the telephone see the 4620 4620SW 4621SW 4622SW 4625SW IP Telephone Stand Instructions Docum...

Страница 12: ...About This Guide 12 4620SW 4621SW SIP IP Telephone Release 2 2 User Guide...

Страница 13: ...ebrew as covered in Selecting a Display Language in Chapter 6 4620SW 4621SW SIP IP Telephone Options The 4620SW 4621SW SIP IP Telephone The 4620SW 4621SW SIP IP Telephone is an innovative telephone th...

Страница 14: ...ne operation and call handling a built in two way Speaker and an infrared interface which is applicable only to the 4620SW The telephone has an adjustable stand that moves to optimize your viewing pos...

Страница 15: ...The 4620SW 4621SW SIP IP Telephone Issue 2 2 August 2005 15 Figure 1 4620SW 4621SW SIP IP Telephone 1 2 11 12 13 14 15 10 8 9 3 5 4 7 18 20 19 21 17 16 6 4 3...

Страница 16: ...bels for the current application and one line shows Help and other procedural messages The telephone uses four grayscale colors to indicate activity 3 Line Feature buttons Twelve Line Feature buttons...

Страница 17: ...sounds Key clicks sound when you press fixed buttons on the telephone such as the dialpad or softkeys 15 Headset Jack Provides a port for connecting a headset on the underside of the telephone 16 Hol...

Страница 18: ...to another These paging buttons work in conjunction with the paging indicators you might see on an application screen Paging indicators show that a screen has more than one page and help you navigate...

Страница 19: ...atures on the 4620SW 4621SW Icon Description Condition Feature Button Display Background Color None Feature is on active White None Feature is off inactive Light Gray None Feature denied Broken Flutte...

Страница 20: ...ry application Use this application to make and receive calls Also use this application to perform call handling operations like conference calls or transferring calls to another telephone Chapter 2 U...

Страница 21: ...cted pages This application is optional Your System Administrator must specifically administer the Web Access Application for your business environment Depending on the Home page links available you c...

Страница 22: ...and preferences When you log in to another 4620SW 4621SW SIP IP Telephone that telephone attempts to retrieve your data from that server Assuming both telephones are properly administered the second...

Страница 23: ...ture buttons take up half the display width When a session appearance is full width use the Line Feature buttons on either side of that row to select that session appearance Select any associated mess...

Страница 24: ...ion see Application Options in Chapter 6 4620SW 4621SW SIP IP Telephone Options Manual Dialing Dial a call manually by picking up the handset activating your headset or pressing the Speaker button pre...

Страница 25: ...ered and the telephone starts the call 3 To end the call hang up the handset deactivate the headset press the Speaker button or Drop button Automatic Dialing Automatic dialing includes redialing a pre...

Страница 26: ...on of the number to be dialed Chapter 6 4620SW 4621SW SIP IP Telephone Options covers setting the Redial feature Both redial procedures follow Note Note Your Telephone Administrator can turn off the R...

Страница 27: ...ant You can also press the Page Left button to see the preceding page of entries 3 Press the Line Feature button associated with the name and number URI of the person you want to call The number of th...

Страница 28: ...Log entry is created for this call Note Note If your administrator has set up the Enhanced Dialing feature selecting Call causes the telephone to add any appropriate digits to the selected telephone n...

Страница 29: ...mp when the telephone rings For information see Application Options in Chapter 6 4620SW 4621SW SIP IP Telephone Options Call Handling Features The features described in this section are available whil...

Страница 30: ...ing a call on hold Press the Hold button That line changes to white text with a dark gray background and shows the Hold icon Retrieving the held call Press the Line Feature button on which the call is...

Страница 31: ...the Volume Control button until you reach the desired volume level As you press the Volume Control button the top display area shows the volume level Changing from the Speaker to the handset or headse...

Страница 32: ...e The following procedures describe each transfer type in detail To verify or change your Transfer Type option setting see Chapter 6 4620SW 4621SW SIP IP Telephone Options Sending a call to another te...

Страница 33: ...number you dialed A two second display message indicates the transfer is complete 3 Hang up your handset Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox the Message...

Страница 34: ...uest to unregister the telephone is sent to the server The telephone is now in a logged off state and displays Ext Logging On to the Telephone To log on to the telephone after a logoff 1 Using the dia...

Страница 35: ...ey This character is shown to the right of the current cursor position in uppercase The cursor does not move A subsequent press of the same key replaces the character shown with the next alphabetic ch...

Страница 36: ...ase Use the Case Line Feature button to change the case if necessary When you enter a URI the Line Feature buttons below the URI field display several common characters symbols and text strings These...

Страница 37: ...cters in lowercase letters When you enter a URI all characters are in lowercase Backspace Deletes the character to the immediate left of the cursor Apostrophe Inserts an apostrophe at the cursor posit...

Страница 38: ...fter you enter this sequence the display shows Janeohara By incorporating the editing Line Feature buttons and softkeys during entry you format the name as Jane O Hara Your actual key press sequence m...

Страница 39: ...ine Feature Button 5 if the symbol is not shown press the More softkey as applicable to locate this symbol 9 w 33 e 22 b Line Feature Button 10 com If you do not see a com Line Feature Button press th...

Страница 40: ...se the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove that character and reenter that character Alt...

Страница 41: ...Dial softkey The telephone displays the Speed Dial Main screen 2 Use the Page Left or Page Right button as appropriate until the screen displays the entry you want to update Note Note Your Telephone A...

Страница 42: ...acter s and reenter the character s The Name field allows up to 13 characters For more information see Entering a Name on page 35 Change the telephone number Press the Line Feature button next to the...

Страница 43: ...y you want to delete Note Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons If this is the case you are not shown softkeys labeled Add Edit or Delete...

Страница 44: ...Using the Speed Dial Application 44 4620SW 4621SW SIP IP Telephone Release 2 2 User Guide...

Страница 45: ...or tracking who called while you were away from the telephone redialing the number or URI of a previous call you made or obtaining telephone numbers or URIs from previous calls You can also set up a S...

Страница 46: ...numbers URIs as they are received from the call server The Call Log displays outgoing telephone numbers URIs as you dial them or as they are stored in the Speed Dial application If you want to Then R...

Страница 47: ...og The telephone displays the Outgoing or Incoming Answered Call Log Main screen as applicable 3 Press the Line Feature button to the left of the party for which you want to create a Speed Dial button...

Страница 48: ...tton to remove the character s and reenter the character s The Name field allows up to 13 characters For more information see Entering a Name on page 35 Change the telephone number Press the Line Feat...

Страница 49: ...entry to be deleted displayed press the Line Feature button that corresponds to that entry The telephone displays the Detail screen for the selected entry 4 Press the Delete softkey The prompt Press...

Страница 50: ...e telephone displays the prompt Press Delete again to confirm 4 Visually verify that you want to delete all entries for the Call Log then choose one of the following options 5 To exit the Call Log App...

Страница 51: ...ypes nor is it intended to replace your PC browser Like a Personal Data Assistant PDA or cellular telephone Web functions are geared towards use on a small six line display screen This chapter describ...

Страница 52: ...re button to the left of the Password field and enter your password 3 Choose one of the following options Navigating Web Pages The Web Access Application browser performs similarly to those on your PD...

Страница 53: ...ing processing stops and the telephone displays the Home page Refresh the current display to redisplay the current Web page Press Line Feature button 10 Any Web page loading processing stops and the t...

Страница 54: ...current field text line take one of the following actions press the Line Feature button to the left of the next text line you want to enter or press one of the Line Feature buttons on the right side...

Страница 55: ...a space respectively When the Mode softkey displays Num the telephone recognizes a key press as a number or a typographic character like or The cursor then advances one position to the right When the...

Страница 56: ...oSD softkey 2 Choose one of the following options If you want to Then Change the name Press the Line Feature button next to the Name field The Speed Dial Name Entry screen displays the prompt Use dial...

Страница 57: ...Main screen redisplays 5 To exit the Speed Dial Application press the Phone Exit button or select another application as applicable Change the URI Press the Line Feature button next to the URI field...

Страница 58: ...Using the Web Access Application 58 4620SW 4621SW SIP IP Telephone Release 2 2 User Guide...

Страница 59: ...alizing Feature button labels Selecting a different language for the 4620SW 4621SW user interface Changing the width of displayed call appearances Allowing the Voice message light to flash when the te...

Страница 60: ...s quality of service audio and signaling status interfaces status and miscellaneous telephone status data Contrast Control provides access to the Contrast Option screen on which you adjust the 4620SW...

Страница 61: ...n the second screen you can set visual alerting and enable disable the Call Log Use the paging indicators to move between the two Application Options screens To change or set any option press the Line...

Страница 62: ...sing the Save softkey To restore the previous setting without making a change press the Cancel softkey The telephone displays the first Options Main screen Setting the Phone Screen on Calling Option W...

Страница 63: ...ay Call Timers option is set to No the telephone displays neither the Call Timer nor the Hold Timer The telephone still maintains call time data for Call Log purposes 1 To change this option press the...

Страница 64: ...by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey The telephone displays the first Options Main screen Setting Visual Alerting When this op...

Страница 65: ...logged Personal Ringing Options Your telephone has eight ringing pattern options You can hear the patterns and select the one you prefer using the Personal Ringing option You select this option from...

Страница 66: ...from one screen to another as applicable 3 To return to the first Options Main screen from any status screen press the Return softkey Note Note Each option is described in the following subsections V...

Страница 67: ...l to adjacent settings which is normal 1 Select the Contrast Control option from the Options Main screen accessed by pressing the Options button 2 Press the Line Feature button on either side of the d...

Страница 68: ...orized use during an absence or for privacy purposes Locate the Log Off option on the first Options Main screen CAUTION CAUTION Logging off deletes all Call Log entries and unless automatic backup res...

Страница 69: ...ttings or buttons Automatic backup protects this data against system failure by providing a way to restore your backup file of active settings and button labels Restore options settings Speed Dial but...

Страница 70: ...you cannot enable them yourself Settings Saved During a Backup When the Backup Restore Option is properly administered Backup Restore saves the following settings and preferences Speed Dial settings P...

Страница 71: ...3 To save your selection select Save To exit without making a change select Cancel The telephone displays the second Options Main screen If Then The telephone displays the message Options SD entries...

Страница 72: ...utomatic Backup setting is Enabled on the Backup Restore Main screen In Progress The telephone is currently backing up your data Failed Backup could not be performed for example the server could not b...

Страница 73: ...elled and any partially retrieved data is discarded The Backup Restore Main screen redisplays If Then Following server connection the backup file is retrieved with data in the proper format The top li...

Страница 74: ...backup restore and other network related functions If your telephone was repaired this value was set to zero and must be reestablished Directory Path the server location to which your telephone data...

Страница 75: ...23 Enter the path provided by your System Administrator The path must be 22 or fewer characters For data entry information see Using the Dialpad to Enter Characters and Editing During or After Entry i...

Страница 76: ...eature buttons might be labeled CFwd for Call Forwarding but you want it to read just Fwd Alternatively if you have relabeled several Feature buttons you can view the original default label values and...

Страница 77: ...u want to Then Relabel one or more Feature buttons Select Relabel feature buttons The telephone displays the Feature Button Relabeling screen Proceed to Step 3 View the default labels for your Feature...

Страница 78: ...oftware As part of a software upgrade such standard Feature button labels can be overwritten with a new standard label In this event any relabeling you performed on those standard Feature buttons is e...

Страница 79: ...configuration applies to your 4620SW 4621SW Telephone 1 Select Select display language on the second Options Main screen The telephone displays the Language Selection screen 2 Select the Line Feature...

Страница 80: ...change the current setting press the Line Feature button that corresponds to the desired Transfer Type 3 Save this setting by pressing the Save softkey To restore the previous setting without making...

Страница 81: ...dset adapters for 4600 Series SIP IP Telephones The MIP 1 provides remote call answering and call initialization features with the Avaya Cordless Headset The Modular base amplifier M12LUCM which is a...

Страница 82: ...ries SIP IP Telephones Specialized handsets are available for noisy environments hearing impaired users and other special purposes The following table describes specialized handsets and replacement ha...

Страница 83: ...621SW SIP IP Telephone Options describes several status screens to use to troubleshoot certain problems as requested by your System Administrator For all other IP telephone questions or problems conta...

Страница 84: ...alled is busy and the called party was given a call waiting tone Call waiting ringback tone generation depends on the type of telephone being called Confirmation Three short tone bursts indicate a fea...

Страница 85: ...he Telephone Lights and Display Area 1 With the telephone idle on hook press and release the Mute button Then press the following numbers on the dialpad which stand for TEST 8 3 7 8 The display indica...

Страница 86: ...operational software an IP address and any special features programmed by your System Administrator Report any delay of more than 10 minutes to your System Administrator Telephone does not activate a...

Страница 87: ...strator Audio quality is poor specifically you hear an echo while using a handset static sudden silences or gaps in speech clipped or garbled speech and so on Various potential network problems might...

Страница 88: ...Suggested Resolution GENERAL A feature does not work as indicated in this guide or does not work as it had previously worked Verify the procedure and retry Check troubleshooting for the specific appl...

Страница 89: ...rmat Contact your System Administrator if you have questions on editing the file yourself Then retrieve the file from the telephone as explained in Retrieving and Restoring Data from a Backup File CAL...

Страница 90: ...network problems Dialing from this application does not go through Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults You cannot add an entry to the Speed...

Страница 91: ...button 2 Using the dial pad press the following keys in sequence 7 3 7 3 8 The display shows the message Reset values no yes 3 Choose one of the following options 4 Press to restart the telephone or t...

Страница 92: ...re cannot be performed or does not correct the problem 1 Unplug the telephone and plug it back in The telephone connection is reestablished 2 If power cycling does not correct the problem your System...

Страница 93: ...Call Appearance Width Setting the 64 Call Handling Features 29 Call Log About the 45 Calling a Party from the 27 Deleting a Single Entry 49 Deleting All Entries 50 Disabling the 50 Enabling Disabling...

Страница 94: ...Feature buttons 16 18 Logging Off the Telephone 33 68 Logging On to the Telephone 34 69 M Making Calls 24 Manual Dialing 24 Message Display Rate Setting the 63 Miscellaneous Status Viewing 67 Mute bu...

Страница 95: ...een on Calling Option 62 Setting the Redial Option 61 Setting Visual Alerting 64 Softkeys 16 19 Speaker Changing from the handset or headset to the Speaker 31 Changing from the Speaker to the handset...

Страница 96: ...tus 72 Viewing a Call Log 46 Viewing the Network Audio Quality 68 Visual Alerting Setting 64 Voice Mail Message Retrieving a 33 Voice Message Light 16 Volume Control buttons 17 W Web Access Applicatio...

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