Workforce Management Interface
Main Screen
Data Collection
Every 15 minutes or on demand, the data is collected and a file is produced
in the C:\Program Files\Avaya\IP400\CCC\BluePumpkinInterface\ACDLink
directory. The file is saved as a CSV (Comma Separated Variable) file.
The file format is:
File Format example: ARI200002141330.csv
Example of data in the CSV file:
0, Date: 20010510
0, Time: 13:45:00
1,0,0,0,9,0,0,0,0,
.
.
1,4750,44,0,73.07,44,68,0,9,
.
.
1,6999,0,0,0,0,0,0,0,
9,***End of Data***.
Description of data message:
0, Date: YYYYMMDD
- start of data message
0, Time: HH:MM:SS
1, dn, First I/C Present, Lost, PCA, GOS, Num Call Transactions
Ans Avg And Time, Avg Talk Time, Avg Wrap Time (this figure is
always zero), Staffing Level.
9 - end of data message
Note: To view the contents of the above files, use Windows Notepad.
Workforce Management Interface
Page 7
Installation/User Manual
38DHB0002UKFD Issue 4 (18/07/2002)
