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Workforce Management
Interface

Installation/User Manual

38DHB0002UKFD Issue 4 (18/07/2002)

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Содержание 38DHB0002UKFD

Страница 1: ...Workforce Management Interface Installation User Manual 38DHB0002UKFD Issue 4 18 07 2002...

Страница 2: ...Installation User Manual 38DHB0002UKFD Issue 4 18 07 2002 Contents Introduction 3 General 3 Forecasting 3 Rostering 3 Scheduling 3 Workforce Management Interface 4 Installation 4 Starting the applica...

Страница 3: ...e expected agent provision taking into account known absences and other shift changes to calculate the expected quality of service that will be available to the contact centre s customers Rostering Ro...

Страница 4: ...ation complete screen will show OR If you are installing the program onto a PC running either Windows 95 or Windows 98 you may be asked if you want to install DCOM98 This software is required so you n...

Страница 5: ...he required Delta Server and then click Connect If your required Delta Server is not listed then click Advanced Select one of the search options and then click Search then select the required Delta Se...

Страница 6: ...ed on the Call Center View Num of Call Transactions Ans The number of times that targeted group or agent answered an incoming call Staffing Level The number of available agents i e the number of agent...

Страница 7: ...ta in the CSV file 0 Date 20010510 0 Time 13 45 00 1 0 0 0 9 0 0 0 0 1 4750 44 0 73 07 44 68 0 9 1 6999 0 0 0 0 0 0 0 9 End of Data Description of data message 0 Date YYYYMMDD start of data message 0...

Страница 8: ...discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trad...

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