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User Manual
Fault
Potential Cause
Troubleshooting
Not working
Power switch not turned on
Turn on the power switch
Indicator is OFF
Plug is loose
Check plug and socket
Shutdown every 3 minutes after
startup;
The ambient temperature is
too high
Normal working temperature
range of 41-95°F
The display shows E04
high temperature
Condenser is dirty and blocked
High pressure switch wires
fallen off
Clean the condenser
The display shows E06
high pressure protection
Fan does not start
Check and correct high pressure
switch wires
Check and correct the fan
Ice defrost abnormal
Ambient temperature
too low
Normal working temperature
range of 41-95°F
Defrost valve does not
start normally
Check and correct the
defrosting valve
Ice thickness too thin or too thick
Check and correct ice
thickness setting
Troubleshooting
3. Check nameplate and serial number
• Check the nameplate located on the side or back of the ice machine and record the model
and series number of the ice machine.
Note: If the machine fails due to the user’s faults, such as failure to use and maintain a
water filter, no supply of water, electricity or environmental factors, rather than the fault of
the ice maker, the door-to-door service will be charged.
User Manual
