AUXO offers a 10-year limited warranty on the device and a 2-year limited
warranty on the USB charging cable from the date of purchase. The
cleaning brush is not covered under the limited warranty.
In no event shall any recovery against AUXO exceed the actual price paid
for the purchase of the product.
Please retain your purchase receipt or other acceptable proof of
purchase for your records. If no purchase receipt or other proof of
purchase is provided, the warranty start/end dates will be determined
according to the device serial number.
Contact the AUXO Customer Support Team first at
support@auxo-offi-
cial.com
and submit a support request to initiate the warranty service.
Obtaining Warranty Service
Not Covered Under Warranty
This warranty does not apply to certain situations and conditions,
including but not limited to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Any AUXO product sold by an unofficial AUXO website or unauthorized
offline store(s).
Damage(s) caused by accident, abuse, misuse, negligence, flood, fire,
earthquake or other external causes.
Damage(s) caused by the device being exposed to or coming in
contact with moisture (e.g. liquids, water, rain, extreme humidity,
unusually heavy perspiration or other moisture), or extreme thermal or
environmental conditions (e.g., sand, food, dirt or similar substances);
Damage(s) caused by operating the device or charging adapter
outside the permitted or intended use as prescribed in the user
manual.
Damage(s) in the heating oven due to tampering or counterfeit or
caused by filling with unrecognized or unauthorized materials.
Damage(s) caused by modifications to alter functionality or capability.
Cosmetic damage occurring through wear and tear, including but not
limited to scratches, dents and broken plastic on ports.
Any device or charging adapter where the serial number has been
tampered with, erased or obscured, or is not genuine.
Normal performance degradation of batteries. Please contact AUXO
Customer Support for more information on battery degradation.
Any other attachments and accessories which can be purchased
separately.
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