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RETURN POLICY - STANDARD RETURN POLICY OVERVIEW
Replacement Terms
We will send a product replacement for an authorized return following the completion of receiving and inspection at
our facility. The replacement will ship within four business days following our receipt of your return (excluding
weekends and national holidays). We do not send advance replacements or replacements before we receive and
inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will
issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Returning Items
Please email us at [email protected] Monday-Friday, 9 AM-5 PM Pacific Standard Time to receive an RMA
number.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and
serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. tracks,
cords, power pack, etc.), and all instruction booklets and paperwork. The RMA number or any other inscriptions must
not be written or printed on the product box or packaging. We will not process the return if any of these conditions are
not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
UPS: (800) 742-587 or http://www.ups.com
FedEx: (800) 463-3339 or http://www.fedex.com
USPS (Post Office): (800) 275-8777 or http://www.usps.com
Remember, returned merchandise that is lost or damaged during transit is solely the shipper’s responsibility (which is
you when you return a product to us). It is important to save the tracking information and to properly insure all
merchandise being returned to Autoslide LLC..
Return Exceptions
Although our return policy is quite flexible on most items, there are some exceptions, as written below:
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Any product not purchased from
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Any product without a valid, readable serial number, including but not limited to products with missing,
damaged, altered, or otherwise unreadable serial number
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Any product that is returned without all original packaging and accessories, including the retail box, manuals,
cables, and all other items originally included with the product
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Any product from which the UPC code has been removed from its packaging
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Any product that exhibits physical damage or abuse
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Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost
and expense.
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