14
TROUBLESHOOTING GUIDE
The WIRELESS LINK does not link, or keeps dropping out.
G
Check that the batteries are fresh in both hubs and that the hubs are close together with no
obstructions between them. Disconnect BOTH headsets and reconnect them within 10 seconds and
the hubs should automatically establish the wireless link.
Speech volume is too quiet.
G
Only adjust the riders or passengers volume controls to increase volume levels after you have first
checked you have correctly positioned the speakers and are talking into the beige side of the
microphone and using the microphone loud spot, if required raise your voice.
Phone/GPS/radar/transceiver or music volume is too quiet.
G
Ensure speakers are correctly positioned (remember speakers may slip up over time).
G
Adjust volume level on each audio device such as phone/GPS etc to suit.
G
Only adjust the master volume control/s to increase the overall volume levels.
Music mutes 50% even when I don’t speak.
G
Increase the VOX level by turning the control clockwise.
Phone will not auto answer.
G
Ensure your phone has this facility.
G
Ensure that you have connected the adaptor block properly (if needed).
G
Check that the phone is set to auto-answer whilst in headset mode (hands free).
G
Try connecting the adaptor to the phone followed by plugging the lead in.
Problems with bike-to-bike radios
G
Ensure that you take turns to speak and that you leave 2 seconds between transmissions. See page
12 for hints and tips.
G
Ensure both transceivers are on the same channel and sub-tone.
G
Check that the connections on the radio are secure.
G
Adjust volume level on each transceiver.
G
Ensure the microphone is positioned correctly and that you are using the loud spot and operating
the VOX see page 6.
G
If using a press-to-talk (PTT) check the switch position is set to VOX mode.
G
Ensure that the PTT switch position is central when powering up the system.
Interference whilst the engine is running.
G
If you are bike powering your system and any audio devices connected by wire, check that you are
using isolated interface leads. Unplug all accessories and see if the noise is still audible. If the noise
has gone, plug one lead in at a time until the noise returns. You now know which lead is picking up
the noise. It will either need re-routing or it is an incorrect lead.
If you need more help or advice please contact your local Autocom supplier.
STANDARD 12 MONTHS MANUFACTURERS WARRANTY
If your supplier has not given advice or demonstration on how to set up or use our products, please
check with them before sending any goods back for warranty.
All Autocom products are warranted for a period of 12 months from the date of original purchase, to
the original purchaser, from an authorised Autocom retailer. This warranty covers faulty materials or
workmanship, subject to the goods being used only as stated, and only for the purpose as described in
the instruction manuals.
No manufacturer's warranty applies to the goods where they are used for any other purpose or in any
other way than is explained in the instructions. Nor where the goods have been subjected to misuse,
neglect or accidental damage, or used with any other vendor’s products, including incorrect mechanical
or electrical installation, or where the goods have been repaired, modified or altered, without the
manufacturer’s written authorisation.
The manufacturer's warranty is limited to the goods being returned pre paid to the manufacturer's
factory, with the original packaging and the original proof of purchase date. The goods must be intact
for our examination.
This warranty does not cover any consumable items such as batteries, replaceable hygiene foam
coverings for speakers and microphones, or any other items that are described within the instruction
manuals as being a consumable.
Where goods are accepted by the manufacturer, under the terms of the warranty, they will be repaired
free of charge or replaced (at the option of the manufacturer). Where the goods are returned as faulty
and are found not to be, a charge will be payable to cover costs of inspection, testing, packing and
return postage. For details of authorised repair centers available in various countries please ask your
dealer or visit www.autocom.co.uk
The manufacturer's warranty does not affect your statutory rights.
FOR ANY FURTHER HELP OR INFORMATION PLEASE CONTACT YOUR SUPPLIER OR
Autocom Products Limited
Unit 4, Tachbrook Link, Tachbrook Park Drive, Warwick, CV34 6RH. England
Telephone: +44 (0)1926 431249 (10 lines) - Fax: +44 (0)1926 431250
Email: [email protected] - Website: www.autocom.co.uk
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