16
Common Troubleshooting
Symptom
Possible reason
Solution
The door does not move
The door is locked or motor
jammed
Mains power not switched on
Switch on the main power
The door is obstructed
Remove the barrier
Unlock the door
Check the motor is turning
The door
won’t reverse when
obstructed
The force of the motor is set
too high
Decrease the safety reverse force
The door reverses
automatically when closing
The moving force of the motor is set
too low
Increase the safety reverse force
There could be an obstruction under
the door
Remove obstruction
The door stops automatically
when opening
The moving force of the motor is set
too low
Increase the safety reverse force
The operator can be controlled
by O/S/C button but not the
remote
The remote light
doesn’t flash
The battery is loose or flat.
Open rear cover and ensure
battery is connected / replace.
The receiving antenna is not pulled
out
Pull out the receiving antenna
Interference
Turn off wireless equipment in
house to test (doorbells, etc)
