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When the update program fails, the scan tool will pop up a reminder. To
troubleshoot failures, follow these instructions
Figure 6.8: Update Failure Screen – Internet Failure
When the scan tool software is being updated through the scan tool:
Make sure that the scan tool is connected to the Internet. Or,
Try updating the scan tool software via computer.
When the scan tool software is being updated via a computer:
Make sure that the computer is connected to the Internet.
It is suggested that the computer programs using massive Internet
resources be suspended so that the updating will be smoother.
The Autel server might have encountered a failure for the time being.
Please try updating at a later time.
Ensure that the scan tool has been registered on-line.
Ensure that the write-protect of your SD card is off.
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