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EKH-S, EWH, EKL, ES
Id. Nr.: 243701-5
WARRANTY, GUARANTEE AND PRODUCT LIABILITY
Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1. The prerequisite for honoring of warranty terms on the part of the manufacturer (hereinafter referred to as Manu-
facturer) is presentation of a paid invoice for the purchase of the appliance in question, whereby the identity of the
appliance including model and fabrication number must be indicated on the invoice and presented by the claim
applicant. The General Terms and Conditions, Terms and Conditions of Sale and Delivery of the manufacturer shall
apply exclusively.
2. The assembly, installation, wiring and startup of the appliance in question must, to the extent that this is prescribed
legally or in the installation and operation guide, have been performed by an authorized electrical technician or
installer who has followed all the required regulations. The hot water tank (excluding outer jacket or plastic cover)
must be protected from exposure to direct sunlight to prevent discoloration of the polyurethane foam and possible
cracking of plastic parts.
3. The area in which the appliance is operated must be kept from freezing. The unit must be installed in a location
where it can be easily accessed for maintenance, repair and possible replacement. The costs for any necessary
changes to the structural conditions (e.g. doors and passages too narrow) are not governed by the guarantee and
warranty declaration and therefore shall be rejected on the side of manufacturer. When erecting, installing and
operating the water heater in unusual locations (e.g. attics, interior rooms with water-sensitive floors, closets, etc.),
provision must be made for possible water leakage and means provided for catching the water with a correspon-
ding drain to avoid secondary damage in the context of product liability.
4. Warranty claims will not be honored for:
inappropriate transport, normal wear and tear, intentional or negligent damage, use of force of any kind or descrip-
tion, mechanical damage or damage caused by frost or also by exceeding the operating pressure stated on the
rating plate, even if only once, use of connection fittings that do not comply with the standard, use of defective tank
connection fittings and unsuitable and defective service fittings. Breaking of glass and plastic components, pos-
sible colour differences, damage due to improper use, in particular non-observance of the mounting and operating
instructions (Operating and Mounting Instructions), damage by external influence, connecting to incorrect voltage,
corrosion damage as a consequence of aggressive waters (water not suitable for drinking) in accordance with the
national regulations (e.g. Austrian ordinance on drinking water, TWV – Fed. Law Gazette II No. 304/2001), deviations
between the actual drinking water temperature at the tank fitting and the specified hot water temperature of up to
10K (hysteresis of the controller and possible cooling due to pipelines), Continued use, despite the occurrence of
a defect, unauthorised modifications to the device, installation of additional components that were not tested to-
gether with the device, improperly carried out repairs, Insufficient water conductivity (min. 150 µs/cm) operational
wear of the magnesium anode (wearing part), natural formation of boiler scale, lack of water, fire, flood, lightning,
overvoltage, power failure or other types of force majeure. Use of non-original and company-external components
such as e.g. heating elements, reactive anode, thermostat, thermometer, ribbed tube heat exchanger, etc., Parts
installed in an uninsulated condition with respect to the storage tank, ingress of foreign particles or electrochemi-
cal influences (e.g. mixed installations), failure to observe the design documents, unpunctual and undocumented
renewal of the installed protective anode, no or improper cleaning and operation, as well as any deviations from
the standard that reduce the value or functionality of the device only slightly. Fundamental compliance with all re-
gulations in ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the corresponding national regulations and
laws must be ensured.
5. A justified claim must be reported to the closest customer service location of the manufacturer. The latter reserves
the right to replace or repair a defective part or to decide whether a defective appliance shall be replaced with a
working one of equal value. The manufacturer furthermore expressly reserves the right to require that the purchaser
return the appliance in question. The time of a repair or a replacement is determined by the production.
6. Repairs made under warranty are to be performed only by persons authorized by the manufacturer. Replaced parts
become the property of the manufacturer. If any repairs to the water heater become necessary as part of necessary
service work, these are charged at the cost of repair and prorated material cost.
7. Any work performed without our express order, even this is done by an authorized installer, will void the warranty.
Assumption of the costs for repairs performed by third parties presumes that the manufacturer was requested to
eliminate the defect and did not or did not in timely fashion meet his obligation for replacement or repair.
8. The warranty period will not be renewed or extended as a result of a guarantee and warranty claim, service or main-
tenance work.
