Aurora TAVIS TAV-10 Скачать руководство пользователя страница 51

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USERS GUIDE

www.auroramm.com

Troubleshooting

It is advisable to make certain all units are using the latest firmware before troubleshooting.

Display will not show a picture



Check to ensure that all devices are powered on.



A picture is achieved when connecting the source directly to the display.



Display is set to the correct signal source input mode using display’s remote. Example, switching to HDMI 1 if HDMI 1

interface is connected to the RX via a HDMI cable.



All the cables are qualified.

Audio not working



Make certain correct audio path is selected.



Check volume on display or amplifier.

Inaccurate temperature reading



Move the sensor away from sunlight.



Ensure that there is no glare or reflective surfaces.



Reboot the device if it is overheating.



Calibrate the device by entering the value obtained by a forehead thermometer.

Firmware Update

For the latest firmware updates please go to:

www.auroramm.com

. You must be signed up to the Customer Portal in order

to download the firmware. Instructions on how to install the firmware are also available in the downloads section for your

device.

Содержание TAVIS TAV-10

Страница 1: ...i USERS GUIDE www auroramm com Manual Number 201115 Firmware Rev 0 0 6 or Higher TAV 10 TAV 15 TAV 21 ...

Страница 2: ...y object on top of it Blocking the air flow could cause damage Arrange components so that air can flow freely Ensure that there is adequate ventilation if the product is placed in a stand or cabinet Put the product in a properly ventilated area away from direct sunlight or any source of heat Overheating Avoid stacking the Aurora product on top of a hot component such as a power amplifier Risk of F...

Страница 3: ...receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment sho...

Страница 4: ...NDING THE BASICS 12 Powering on the Device 12 First time setupup wizard 12 Understanding the Display 15 Accessing the Settings 15 HARDWARE INSTALLATION 16 Device Placement 16 Software Setup 18 SOFTWARE SETTINGS 19 TAVIS Settings 19 Admin Settings 21 Network Settings 22 Device Settings 23 System Settings 24 Exiting the Menu 26 Display Modes 27 Remote Operation 31 Additional Capabilities 32 ADDITION...

Страница 5: ...E www auroramm com TAVIS Central 37 CONNECTOR PIN DEFINITION 40 HDMI 40 USB 40 CAT5e 6 6A 40 APPENDIX 1 41 Frequently Asked Questions 41 Troubleshooting 46 Firmware Update 46 Technical Specifications 47 Warranty 50 ...

Страница 6: ...ed Solution TAV Series TAV 10 1 QTY 10 TAVIS Thermal AudioVisual Integrated Solution tablet 1 QTY Power Adaptor 1 QTY Power Cable TAV 15 1 QTY 15 6 TAVIS Thermal AudioVisual Integrated Solution tablet 1 QTY Power Adaptor 1 QTY Power Cable TAV 21 1 QTY 21 5 TAVIS Thermal AudioVisual Integrated Solution tablet 1 QTY Power Adaptor 1 QTY Power Cable Note Go to www auroramm com for the latest manual an...

Страница 7: ...ere are optional locking caster wheels available for easy roll around use APS 2 CS APS 1 Specifications Measurements Height 45 76 Angle Adjustable Tilt Base Dimensions L x W x H 15 x 19 x 0 25 38 1cm x 48 26cm x 0 635cm Weight 26lbs 11 793kg VESA Mount 75mm x 75mm 100mm x 100mm Package Contents Monitor Column Column Base Auxilary Screws APS 2 Specifications Measurements Height 45 76 965mm 1650mm A...

Страница 8: ...p mount for the TAVIS Thermal AudioVisual Integrated Solution Series It can tilt up or down making alignment with a person easy The DTM 4 is suggested as the desk mount for the TAV 10 DTM 3 Specifications Measurements Base Dimensions L x W x H 8 x 8 5 x 9 20 32cm x 21 59cm x 22 86cm Weight 2 806lbs 1 273kg VESA Mount 75mm x 75mm 100mm x 100mm Package Contents DTM 3 Desktop Mount DTM 4 Specificatio...

Страница 9: ...mal AudioVisual Integrated Solution Series It can tilt up or down WMT 1 Specifications Measurements Angle Adjustable Tilt Base Dimensions L x W x H 5 x 4 5 x 1 45 12 7cm x 11 43cm x 3 68cm Weight 0 907lbs 411 4g VESA Mount 75mm x 75mm 100mm x 100mm Package Contents WMT 1 Wall Mount ...

Страница 10: ... RECOMMENDED CONTROL PORT EXPANSION LXC 1 LXC 1 is a IP port expansion that will add RS 232 Relays IO and IR to the TAVIS unit For all of our latest options please visit https auroramultimedia com product categories control systems ...

Страница 11: ...ation Beyond the thermal detection features TAVIS ReAX can be used in conjunction with QR codes to check in employees confirm identification with gestures connect to a secure database provide on screen instructions and much more With ReAX you can import your own HTML CSS or JavaScript code to design TAVIS s interface Even with no coding experience ReAX Core Studio allows the average user to create...

Страница 12: ... Objects Being Utilized to Simulate Pass or Fail Future Firmware Upgrades Options Facial Recognition Localized or Centralized 4K Digital Signage Capabilities Age Gender Ethnicity Prediction QR Code Detection Gesture Responses Streaming Video for Security Email Alerts RGB Color Indicator Bar Portrait or Landscape Mounting Available in Black or White Made in the USA Embedded ReAX Control for Automat...

Страница 13: ...Core Processor 4GB RAM 32GB Flash HDMI Output for Remote Viewing Stereo Mics with Audio Processing WiFi and 1G Ethernet PoE PoE PoE 10 1 15 6 21 5 VESA Mounting Advanced Optional Features Criminal Database Crosschecking Centralized Server Software Centralized Facial Recognition Two Way Audio Video Support Desk Q1 Voice Recognition Q1 4G Data Connection TAV 21 B TAV 15 B ...

Страница 14: ...rt number Note TAV 15 TAV 21 have 100pc minimum and lead time for white Thermal Sensor Camera Module TAV A80 80 x 64 Heiman Sensor IR Longwave 0 3 C 0 5 F Accuracy 2 MP Binocular Camera RGB IR Night Vision with IR Camera and IR LEDs Stereo Audio Microphone Audio Digital Signal Processing IC for Noise Cancelation Echo Cancelation Feedback Suppression Automatic Gain Control Programable Light Bar Red...

Страница 15: ...10 USERS GUIDE www auroramm com TAVIS Bottom Ports Inputs Outputs 12v DC Input USB Type C 3 5mm Audio Line L R Out HDMI 2 0 Output SD Card Slot SIM Card Slot 4G Option USB 3 0 USB 2 0 1G LAN PoE ...

Страница 16: ...e When TAVIS is shipped it is mounted on the top for Landscape viewing To move there are 2 screws and 2 cables that must be removed and moved to the other location Bottom Port Cover The TAVIS has a cover for the bottom ports which is held on with 2 screws This allows protection from tampering and makes the unit have a cleaner look and feel VESA Mounting TAV 10 75mm x 75mm TAV 15 TAV 21 100mm x 100...

Страница 17: ...llow up to fifteen minutes warmup prior to use for the most accurate results If it is your first time powering on the device please follow the setup wizard on screen to configure your settings and calibrate your device First time setupup wizard The first time you run the TAVIS panel a setup wizard will appear upon boot to make setting up the unit easier ...

Страница 18: ...13 USERS GUIDE www auroramm com ...

Страница 19: ...14 USERS GUIDE www auroramm com ...

Страница 20: ...om right corner The detailed view includes everything from the simple view as well as an active thermal image the user s temperature and whether or not their face and their face mask are detected For more details please see the default interface section of this manual Accessing the Settings After you have followed the setup wizard the settings will be available by clicking the gear icon in the low...

Страница 21: ...most accurate reading find the location where the environment maintains a consistent and comfortable air temperature In addition to the air temperature please be cautious of reflective surfaces and physical obstacles between TAVIS and the target scan area If an object is placed between the thermal camera and the person being scanned the object will obscure the person from view There must be an uni...

Страница 22: ...TAVIS to be set in place nearly anywhere By default we recommend that you place TAVIS within the 60 to 65 range Depending on your placement within that range TAVIS will be capable of scanning people who are 4 5 feet 54 to 6 5 feet 78 tall This gives TAVIS a consistent vertical optical range of 26 when within the recommended 0 5 meters 1 6 ft to 1 5 meter 5 ft distance from the base of the pole sta...

Страница 23: ...all heights but the touch screen may be out of reach for some people For most purposes we recommend mounting the WMT 1 at approximately 60 65 from the ground with a slight tilt downwards as a default This will comfortably accommodate individuals from 3 feet tall to over 6 feet tall Please use your own discretion when placing the device in order to best accommodate your users Software Setup 1 The s...

Страница 24: ...ature You may display your temperature in Fahrenheit or Celsius by selecting F or C SHOW FACE OUTLINE Facial outline will put a human head outline in the center of the screen This can assist in the alignment for a person when approaching the tablet AUDIO ALERTS Select between a beep indicator of exceeded range or a voice prompt playback REQUIRE MASK If selected to yes the TAVIS will indicator a pa...

Страница 25: ...20 USERS GUIDE www auroramm com ENVIRONMENTAL CALIBRATION Will select setup page for a baseline calibration with the local calibration of where the unit is placed ...

Страница 26: ...21 USERS GUIDE www auroramm com Admin Settings The ADMIN SETTINGS menu allows access to the Network Device and System Settings ...

Страница 27: ...hernet tab you can choose WIFI Wired DHCP Wired Static Mode Your current wired ethernet settings are displayed including IP mode IP address Subnet mask Gateway DNS For remote operation of TAVIS you will use the IP address of your device as detailed on this screen ...

Страница 28: ...s advisable to select a time zone for daylight savings if applicable in your region LCD BRIGHTNESS Adjust the level of the front LCD display This can also help when using battery based systems as the lower the brightness the longer the battery will last due to lower power consumption SPEAKER VOLUME Adjust overall volume level which should be set based on the ambient noise of the environment SYSTEM...

Страница 29: ...hown prior when no person is detected in field of view for thermal scan DIGITAL SIGNAGE TIMEOUT This will alter the rate at which your digital signage is displayed in seconds EMAIL ALERTS Configure the settings of the email account to be used You can also set it to when it sends the email if it is none fail only or always The temperature along with the photo and thermal scan will be sent ...

Страница 30: ...ifications by accessing http TAVIS IP setup event manager where TAVIS IP should be replaced with the IP address of your device as detailed under the Ethernet or WiFi tabs in the settings Here you may choose the email address that will receive the information as well as the subject of the email ...

Страница 31: ...e The simple interface will show you what the user sees but the detailed interface will show you what the administrator sees including any additional options For more information please see the following sections of this manual In order to access the detailed interface you will need to enter your password which by default is 12345 ...

Страница 32: ...llow additional instructions such as putting on a mask and red if the person has an elevated skin temperature Live Video This area shows the person s to be scanned If outline is selected there would be a human head outline in the center of the screen The head outline will include a mask if a mask if it is a requirement Temperature Readout This area shows the temperature and also a head and thermom...

Страница 33: ...u will be brought to the system information screen This screen is useful for checking the firmware version serial number and app version Additionally the end user may learn more about the intended use of the product and Aurora Multimedia Corporation Setup Gear Icon Will request password to access the settings pages ...

Страница 34: ...nterface Only the following is included Color changing notification bar for scanning pass fail and additional instructions Directions for the user Active video stream Indicator as to whether or not a mask is required Access to the information tab by clicking the i icon Access to the settings tab by clicking the gear icon ...

Страница 35: ...estionnaire The questionnaire provides another layer of confirmations to confirm whether or not the user has symptoms of COVID 19 The instructions appear on the left side of the screen for the user to follow while he or she is being scanned Please ensure that the user s hand is visible to the camera when answering the questions on screen ...

Страница 36: ... the settings Once you have acquired the IP address begin by typing http tavis ip into your browser where tavis ip is replaced with the IP address displayed on screen In this case you would type in http 192 168 1 100 and then add the following suffixes for the appropriate view Detailed view http 192 168 1 100 admin Simple view http 192 168 1 100 user Questionnaire view http 192 168 1 100 questionn...

Страница 37: ...io the experience of the interface and logic can be fully customized The ReAX allows integration into just about any device that has an available protocol for communication In order to include personalized digital signage and incorporate other features that require customization please use ReAX Core Studio to integrate these options onto your tablet ReAX Core Studio may be downloaded from the Auro...

Страница 38: ...design while enabling rapid duplication and reuse of code blocks Control programs are published to any ReAX capable control system as a web page Once loaded on the controller the control page can be accessed from virtually any device with a web browser A few examples include Aurora s RXT touch panels tablets such as an iPad smart phones a PC browser and many other devices Furthermore most devices ...

Страница 39: ...dio has a familiar interface that existing users will understand with little or no learning curve The published code uses Node js and other modern robust technologies for peak efficiency within the ReAX OS Best of all ReAX Core Studio is available for free There is no purchase fee no registration fee and no certification fee We offer training videos to get you started and webinar training for intr...

Страница 40: ...L and CSS code By integrating ReAX with existing security systems you could use the data being transmitted to unlock a door clock in an employee for work or send a notification for a variety of reasons The number of real world uses is limited only by your imagination These capabilities support several methods to keep the information secure For example it s possible to have employees scan a code on...

Страница 41: ...ou can access the Kiosk settings where you can publish your CS Core Studio project This will allow you to use your custom features and digital signage on your TAV 10 TAV 15 or TAV 21 device Please note that you will need to have a USB stick with the ACSD files included to begin using the CS project on TAVIS ...

Страница 42: ...s temperature check failures and firmware updates TAVIS Central requires a separate PC to run on the same network as the TAVIS devices Centralized Enterprise Class Management Server Real time Monitoring of all TAVIS Units on the Network Statistics Alerts and Reporting User Password and Profiles Camera Stream Recording QR Code Generation Firmware Updating of all Units Rapid Deployment Setup Works w...

Страница 43: ...38 USERS GUIDE www auroramm com Security Alerts ...

Страница 44: ...39 USERS GUIDE www auroramm com Device Status Thermal Feeds ...

Страница 45: ...40 USERS GUIDE www auroramm com CONNECTOR PIN DEFINITION HDMI USB CAT5e 6 6A ...

Страница 46: ...e that connects to the tablet Infrared Technology Q What technology does TAVIS use to detect temperature A TAVIS uses Long Wave Infrared Technology a type of forward looking infrared technology Q How does Long Wave Infrared Technology compare to other Infrared Technology A Long Wave Infrared Technology does not need to be cooled As a result it requires less maintenance than Medium Wave Infrared Te...

Страница 47: ...measurements account for fitting an entire 10 head inside the field of view The optical range increases by a directional tilt Pole Camera Height Optical Range Vertical Scan w head 65 60 78 18 60 54 72 18 Tilted Desktop Height Optical Range Vertical Scan w head 41 46 72 26 Q Is Plexiglass okay in front of the tablet A Plexiglass alters the temperature of the reading Please avoid reflective surfaces...

Страница 48: ...grees Fahrenheit though this can be adjusted in the settings Q What body temperature is considered a fever A The Centers for Disease Control and Prevention CDC considers a fever to be a body temperature of 100 4 degrees Fahrenheit or higher Please note that TAVIS detects skin temperature and that a person may still be considered ill with a temperature below 100 4 degrees Some medical institutions ...

Страница 49: ...tionally sweat or other liquids on the surface of the skin will skew the results Biological factors which elevate an individual s skin temperature such as sunburn should also be considered when gauging the reading s accuracy Q What other conditions may cause a person to come up with an abnormal temperature reading A People with sunburn sweat or other biological factors may have elevated skin tempe...

Страница 50: ...VIS need to be connected to Wi Fi during operation A No TAVIS only needs to be connected to LAN Wi Fi for remote updates however TAVIS can also be updated with a USB stick Q Can I detach the sensor from the tablet A The sensor can be detached from the tablet so you can mount it to the tablet as a vertical or horizontal orientation ...

Страница 51: ...RX via a HDMI cable All the cables are qualified Audio not working Make certain correct audio path is selected Check volume on display or amplifier Inaccurate temperature reading Move the sensor away from sunlight Ensure that there is no glare or reflective surfaces Reboot the device if it is overheating Calibrate the device by entering the value obtained by a forehead thermometer Firmware Update ...

Страница 52: ...h Tech 10 point cap touch reflective glass CPU RK3399 Cortex Six core Processor 1 8GHz 1 4GHz RAM 4GB DDR3 ROM 32GB eMMC Flash OS Android 9 Linux Debian 9 Coming Q1 Video Format H 265 VP8 RV WMV AVS H 263 MPEG4 HTML5 Flash 10 H 265 VP8 RV WMV AVS H 263 MPEG4 up to 4K2K decoding HTML5 Flash 10 Auxiliary Video HDMI output for remote monitoring of results Audio Format MP3 WMA AAC etc Image Format JPE...

Страница 53: ...emperature Operating 32º F to 100º F 0 ºC to 40 ºC Storage 4º F to 122º F 20º C to 50º C Humidity Operating 20 80 Storage 10 95 Certification CE FCC ROHS Language Multi language VESA VESA 75 VESA 75 VESA 100 Warranty 3 Years Thermal Camera Sensor Size L x H x D 125mm x 36 44mm x 27 20mm 39 67mm deep including lens Temperature Check Distance 0 3m 1 5m Temperature Check Range 30ºC 45ºC Temperature C...

Страница 54: ...49 USERS GUIDE www auroramm com ...

Страница 55: ...r authorized service center or 4 The product s original serial number has been modified or removed or 5 External equipment other than supplied by manufacturer in determination of manufacturer shall have affected the performance safety or reliability of the product 6 Part s are no longer available for product In the event that the product needs repair or replacement during the specified warranty pe...

Страница 56: ...51 USERS GUIDE www auroramm com Aurora Multimedia Corp 205 Commercial Court Morganville NJ 07751 Phone 732 591 5800 Fax 732 591 5801 ...

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