
30
USERS GUIDE
www.auroramm.com
APPENDIX 1
Troubleshooting
It is advisable to make certain all units are using the latest firmware before troubleshooting.
Problem
Solution
1.
LED is not lit on any buttons
a.
Check 48V power supply is plugged in locally or if connected to a
switch via PoE, make certain that the switch has power and is
connected on a powered port.
b.
Check to see if wall power supply is plugged into wall outlet.
c.
Make certain that the wall outlet has power.
2.
RS-232 does not work
a.
Check connection on RS-232 port. Make certain TX goes to RX and
RX goes to TX of the device to be connected. Don’t forget about
ground.
b.
Check baud rate.
c.
Verify commands being sent are correct protocol.
d.
Each unit must have a unique address.
3.
Some functions do not work
a.
Make certain unit has latest firmware.