USERS GUIDE
www.auroramm.com
47
APPENDIX 1
Troubleshooting
Problem
Solution
1. No Video Signal.
a. Check that the power plug is properly inserted into a functioning power outlet. Keep in
mind the HT Series can be powered locally or remotely via HDBaseT PoH.
b. Make certain source is on.
c. Verify pin-out of connector at each end.
2. LED is not lit on either button
a. Check 48v power supply is plugged in locally or at the far end receiver unit.
b. Check to see if Wall supply is plugged into wall outlet.
c. Make certain wall outlet has power.
d. Make certain RS-232 command for LED state is not set to none for both buttons.
3. LAN Not Working
a. Verify receiver unit is capable of LAN.
4. IR not working
a. Verify using proper emitter at receiver unit. Use Aurora branded accessories for best
results.
5. USB not charging
a. Total power between the 2 ports is 5 watts. If exceeded the current protection will kick in
until within specification. Try connecting one device at a time to make certain it works
before plugging in 2 devices.
6. USB not working
a. Make certain proper power supply wattage is being used to power both HTW-2 and the
receiver. Refer to technical specifications for more info on power consumption.
7. Unit not working
a. Check if remote receiver is supplying power.
b. Make certain proper power supply wattage is being used to power both HTW-2 and the
receiver. Refer to technical specifications for more info on power consumption.
8. Certain functions listed in manual
do not function
a. Make certain unit has latest firmware
9. 720p or 1080p is too big for
screen (Over scanned)
a. The HT Series does not scale. Check the display’s settings for over-scan mode. Displays
cannot tell the difference between a video source and a PC source. In turn they usually
have a setting in the menus to deal with this. Check under Aspect Ratio settings, PC /
Video mode, etc. Note if you plug the VGA directly into display and compare to input of
HTW-2 it is not a proper test. The HTW-2 is connected through the HDMI input not VGA
of the display. The display will handle the signal different as the display will know not to
over scan a VGA signal. HDMI is treated as a video source first and as a PC source
secondary when dealing with video resolutions.
All transmission distances are measured using West Penn cable as per Appendix 3. The transmission distance is
defined as the distance between the video source and the display.
To reduce the interference among the unshielded twisted pairs of wires in UTP cable, you can use shielded STP
cables to improve EMI problems, which is worsen in long transmission.
