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GB19
11. Auping Warranty
The Auping brand name is your
warranty for years of use to your full
satisfaction of the product you have
bought. Each Auping product is
composed of high-quality, durable
materials and has been manufactured
with utmost care. It has been
thoroughly inspected before it left the
factory.
Royal Auping gives you a lifetime
warranty
against material or
manufacturing defects in all its bed
bases (i.e. mesh bases and steel bed
frames),
except on motors,
adjustment mechanisms, electronic
parts and plastic parts (such as
Comfortslides® and fabric end strips).
On these products as well as
mattresses and duvets, there is a 5-
year warranty against material or
manufacturing defects, based on an
annual depreciation of 20% of the
purchase price. This means that if any
material or manufacturing defects
should occur in the first year after the
invoice date, we will reimburse the full
costs of replacement or repair. This
will be reduced each time by 20% in
the next four years.
For pillows a full 2-year warranty
applies. The warranty period begins
on the date shown on your purchase
invoice. The warranty is granted under
the explicit condition that our
installation and maintenance in -
structions have been observed and
that the product has been subject to
normal household usage.
In the event of material or manu -
facturing defects, Royal Auping is
obliged to rectify the defects free of
charge according to the Auping
warranty conditions. If the defect
cannot be repaired, Royal Auping will
within the warranty period replace the
product free of charge by an identical
product, or, if the product is no longer
manufactured, by a similar replace -
ment of the same value. Whether a
justified claim will be settled by
replacement, by repair or by
compensation remains at Royal
Auping’s discretion.
The Royal Auping warranty does not
cover any claim due to improper use
(e.g. due to overload) or normal wear
and tear. If an Auping product is
combined with a product not
manufactured by Auping, the warranty
may be restricted or declared void,
depending on the nature of the claim.
Any warranty claim must first be
recognised as justified, either by the
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