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Troubleshooting
Your digital photo frame won’t turn on.
•
The adapter is not securely connected to your
digital photo frame, four AAA batteries are
not installed or emptied or the power switch
is not on.
The unit displays some pictures slower and
some pictures faster.
•
Higher resolution pictures load more slowly.
Try using lower resolution pictures or down
sampling your images. See your camera’s
operating manual for details on down
sampling your photos.
A memory card is inserted in your digital
photo frame but you cannot view your photos
or muvee video fi les.
•
Make sure that the memory card contains
JPEG (Progressive JPEG are not supported) or
muvee video files.
•
Turn your digital photo frame off and make
sure that the memory card is inserted all the
way into the card slot and is inserted
correctly. Then turn the unit on again.
•
The unit may not support flash devices larger
than 4GB. muvee files may not be played
smoothly if the files are stored in a flash
device with more than 4GB capacity.
•
Some digital cameras save images in formats
other than JPEG. Refer to your camera’s
manual if your photos are not JPEG files.
•
If a card can not be read, you can try to
format it first. Many digital cameras and video
cameras use an SD card to hold images and
movies. If you find that you can't access the
full capacity of the card, or data on the card
randomly becomes deleted or only some of
the pictures can be read, you will need to
reformat it. SD cards can be reformatted
either with a computer that has an SD card
reader or directly from the menu of most
digital cameras. See below procedures for
formatting SD card.
Formatting procedures for the SD card
Using SD Card Reader
1. Turn on your computer and put the SD card
into the card reader slot on the front of your
computer or the external card reader
attached to a USB port. Wait to see if your
operating system automatically opens a
window prompting you for information. Click
on the option to "Open a folder to view files"
if the window pops up.
2. Click on the "Start" button if your operating
system does not automatically prompt you to
open a folder. Choose the "My Computer"
option to bring up a new window.
3. Right-click on the drive bay for your card
reader, and then choose the option that says
"Reformat" from the pop-up menu. Click on
the option to set the formatting to "FAT16" if
you receive a separate pop up window asking
you which file system to set the card to.
Using Digital Camera
1. Put the SD card into your digital camera and
then turn the power on. Press the button on
your camera to bring up your recently shot
photographs.
2. Press the "Menu" or "OK" button on the
camera to bring up the photograph options.
Choose the option that says either "Setup" or
"Options."
3. Scroll over to the "Format" option and hit
"OK." Choose the option to set the file format
to "FAT16."
Note:
Some digital cameras procedures may vary
slightly from the procedure above. Always refer
to the camera's owner manual first
Service Information
This product should be serviced only by those
specially trained in appropriate servicing
techniques. For instructions on how to obtain
service, refer to the warranty included in this
user manual.
For your records
Keep your sales receipt for proof of purchase to
obtain warranty parts and service.
In the event that service should be required, you
may need both the model number and the serial
number. In the space below, record the date and
place of purchase, and the serial number:
Model No.
Date of Purchase
Place of Purchase
Serial No.