Adjusting the Headphones to Wear
The headphones are flexible and can be adjusted into a more comfortable shape.
Adjusting the Headphones for Comfort
If you are experiencing fatigue or discomfort, the headset can be worn behind your
head with the headset hub resting on your neck.
How to Wear
No Sound/Low Sound
Increase the volume on your headset
Increase the volume on your TV
Reset the dock by unplugging the device and turn off headphones. After 60
seconds plug dock in and turn on headphones.
Make sure cables are plugged in appropriately to the back of dock and TV.
Refer to steps 1.
Check the audio being outputted by the TV. Refer to step 4 to make sure TV audio
is set to external speaker.
If the TV sound is currently set to Dolby or Bitstream, set it as PCM and try the
headset again.
If Surround sound (5.1) is selected, set audio to a non-surround sound option.
If you are using a streaming device’s such as Netflix TV, Roku, Apple TV, Google
Chromecast, Amazon Fire Stick, or a Smart TV, adjust the audio output settings to
Stereo or Linear PCM output.
Muting the TV
If you wish to mute the TV and only use headset audio, the transmitter will have to
be plugged into the TV itself, not the cable or TV box.
Distorted Sound
Headphones are too far from the dock. Move closer to the dock or change
the position of the dock.
Dock’s signal might be blocked. Do not place dock inside cabinets and
place the dock away from other electronic devices except for the TV it is
connected too.
Charge the headphone, battery may be low.
Can’t Charge the Headphone
Check to see that the AC adapter is properly connected to the dock.
Make sure the headphones are correctly placed on the dock. The charge
indicator lights up RED.
The headphone’s contact pins and/or the dock contact pins need cleaning. Use a
dry cotton swab to clean them.
Wi-fi Issues After Transmitter Installation
Wi-fi routers and the headset transmitter operate on the same frequency. If you
notice wi-fi issues then move the transmitter further away from your router.
Trouble Shooting
