In Case of Problems
43
10 In Case of Problems
Service Hotline
Should problems arise with the telephone, please refer to the following in-
formation first. In the case of technical problems, you can contact our hot-
line service, tel. 0180 5 00 13 88 (cost via Telekom at time of going to
print: 14 ct/min). In the case of claims under the terms of guarantee,
please contact your sales outlet. There is a 2 year period of guarantee.
Problems and solutions
Problems
Solutions
No connection to base
station possible
− Check that the handset has been regi-
stered on the base station with the
correct PIN code;
Page 41.
No telephone calls possible
− The telephone is not connected pro-
perly or is defective. Only use the tele-
phone connection cable supplied.
− Test whether the telephone connec-
tion is in order by using another tele-
phone.
− The power adaptor plug is not plug-
ged in or there is a complete power
failure.
− The rechargeable batteries are empty
or defective.
− The handset is too far from the base
station.
− The wrong dialling mode is set;
Page 41.
Connection is disturbed or
cut off
− The handset is too far from the base
station.
− The base station is in an unsuitable
location.
The system no longer
responds
− Reset all the functions to their default
settings;
Page 41.
− Disconnect the power adapter plug
briefly from the power socket.
The batteries are empty
within a short time
− The batteries are empty or defective.
− Place the handset in the base station
properly. Clean the contact surfaces
on the handset and base station with
a soft, dry cloth.
− Place the handset in the base station
for 8 hours.
The caller number display
(CLIP
1
) does not function
− The caller number display (CLIP) is a
supplementary service offered by your
telephone network provider. Contact
your network provider for further infor-
mation.
− The caller has suppressed the trans-
mission of their phone number.
The answering machine
does not record any
messages
− Ensure that the answering machine is
connected correctly and switched on.
− Check whether the answering ma-
chine memory is full. Delete messa-
ges from the memory, if necessary;
Page 36.
Service−Hotline Germany: Tel. 0180 5 001388 (cost via Telekom at time of going to print: 14 ct/min)
1
CLIP: C
alling
L
ine
I
dentification
P
resentation = Display the caller’s
phone number.
