®
36
What to do if you
need service
What to do if you need service
First, contact AudioControl, either by e-mail, phone or
FAX. We’ll determine if there is anything wrong that you can
fix yourself, or if it needs to be sent back to our factory for
repair. Please include the following items with the returning
unit:
1) A copy of your proof of purchase (that sales receipt
we’ve been harping about). No originals please. We
cannot guarantee returning them to you.
2) A brief explanation of the trouble you are having with
The Director
®
. (You’d be surprised how many people
forget this.)
3) A return street address. (No PO Boxes, please)
4) A daytime phone number in case our technician has a
question about the problem you are having.
You’re responsible for the freight charges to us, but we’ll
pay the return freight back as long as the unit is under war
-
ranty. We match whatever shipping method you use to send
it to us, so if you return the unit overnight freight, we send it
back overnight. We recommend United Parcel Service (UPS)
for most shipments.
Repair service is available at:
®
Attn: Service Department
22410 70th Avenue West
Mountlake Terrace, WA 98043 USA
Phone 425/775-8461 • FAX 425/778-3166
email: [email protected]
Содержание The Director D3400
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