User's & Administrator's Manual
5. Configuring Device Settings
Version 1.18
63
RXV81 MTR on Android Video Collaboration Bar
Reset configuration
Admin users can opt to ‘clean up’ their configuration history and return the RXV81 to an Out of
Box Experience (OOBE). If the Teams app isn't running well, this might help.
To reset the configuration:
1.
Navigate to and select
Reset configuration
.
2.
Navigate to and select
OK
; all data is erased and default factory settings are restored but
sign-in is retained.
See also:
https://docs.microsoft.com/en-us/MicrosoftTeams/rooms/rooms-operations#microsoft-teams-
Restart Teams app
If the Teams application freezes or malfunctions, a good way to resolve this is to restart the app.
To restart the Teams app:
Navigate to and select
Restart Teams app
; only the Teams app is restarted.
Company Portal Login
Getting Company Portal Logs
Company Portal logs can be helpful to network administrators when there are issues with
signing in to Teams from the phone.
To get Company Portal logs:
1.
Reproduce the issue (logs are saved to the device so you first need to reproduce the
issue and then get the logs).
2.
Log
in
to the RXV81 as Administrator and then go back.
3.
Navigate to and select the
Debugging
option.
4.
Navigate to and select
Company Portal login
.
5.
In the Device Details screen that opens, navigate to and select
Settings
: