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Installation and Maintenance Manual

14. DR-SBA Troubleshooting

Version 1.0.21

99

Microsoft Teams

14 DR-SBA Troubleshooting

This section describes DR-SBA troubleshooting issues.

14.1 Validate that your Tenant is enabled for DR-SBA

Enter the following command to validate if a new PowerShell commands are available:

Get-Command *TeamsSurvivableBranchAppliance*

14.2 Making sure that the user has been enabled for DR-

SBA

You can use the following process to ensure that the Teams user has been enabled for

DR-SBA support:

1.

Restart the Microsoft Teams client.

2.

Immediately after restart, download the MSTeams Diagnostics Log (see here for

instructions on how to collect them).

3.

Open the file with a name like MSTeams Diagnostics Log

12_9_2019__10_58_11_AM.txt and search for the string enableSurvivability



It should display a value of true like in the example below:

•

"enableSurvivability": true,

•

If it displays false validate that user was granted SBA policy.

14.3 Verify which SBA the client retrieves based on

Policy

Search the diagnostics log collected above for lines similar to the below:
2020-09-22T01:04:37.595Z Inf SurvivabilityService: [setAvailableAppliances] setting

appliances to [{"fqdn":"sba1.contoso.dk"}]
If you do not view lines similar to the above, this means that the user has not been granted

the correct policy or that the policy does not contain the expected SBA.

14.4 Verify whether the Client can Send Keep-alive

messages to the SBA

Search the diagnostics log collected above for lines similar to the below:
2020-09-22T01:04:37.595Z Inf SurvivabilityService: [setupApplianceLivenessChecks] 1

appliances have been pinged

[appliances=[{"fqdn":"sba1.contoso.dk","lastCheck":1600736677529,"isUp":true}]]
2020-09-22T01:04:37.582Z Inf SurvivabilityService: [setupApplianceLivenessChecks]

appliance reached successfully [status=200]
If you don’t see lines similar to the above, this means that Keep-alive messages that are

sent from the Teams client reach the SBA.
If you see lines similar to the below, this means that the Keep-alive messages that are sent

from the Teams client do not reach the SBA. Check firewall settings on the SBC, name

resolution and general network connectivity issues between the Teams client and the SBA.
2020-09-22T01:04:37.595Z Inf SurvivabilityService: [setupApplianceLivenessChecks] 1

appliances have been pinged

[appliances=[{"fqdn":"sba1.contoso.dk","lastCheck":1600736677529,"isUp":false}]]

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Содержание Mediant 800B

Страница 1: ...Installation and Maintenance Manual AudioCodes DR SBA for Microsoft Teams Microsoft Teams Direct Routing Survivable Branch Appliance DR SBA Version 1 0 1xx ...

Страница 2: ......

Страница 3: ...oduction 27 4 1 Ready and working Direct Routing SBC 27 4 2 DR SBA FQDN and Certification 27 4 3 Admin User with Manage Roles 27 4 4 Azure AD App Registration 27 4 5 Application Secret 31 5 Teams DR SBA Setup 33 5 1 Deploying DR SBA Image with VMware vSphere Hypervisor ESXi 33 5 2 Deploying DR SBA Image with HyperV Hypervisor 38 5 3 Logging in to DR SBA and Enabling License 44 5 3 1 Licensing the ...

Страница 4: ...Details 82 10 3 2 Accessing Gateway s Web Interface 82 10 4 Performance Monitoring 83 10 4 1 Viewing Registered Users Statistics 83 10 4 2 Viewing General SBA Server Statistics 83 10 5 Maintenance 84 10 5 1 Stopping and Starting SBA Services 84 10 5 2 Restarting SBA Server 85 10 5 3 Configuring Syslog 85 10 5 4 Viewing Logged SBA Management Interface Activities 87 10 5 5 Viewing Logged Teams SBA A...

Страница 5: ...anual Contents Version 1 0 1xx 5 Microsoft Teams 14 7 One way Voice 100 14 8 LMO Local Media Optimization is not Working 100 A Re Image DR SBA from USB 101 A 1 Burn the DR SBA via USB 101 A 2 COM Console 101 A 3 KVM VGA Systems 102 ...

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Страница 7: ... to buy technical support for AudioCodes products and for contact information please visit our website at https www AudioCodes com services support maintenance and support Stay in the Loop with AudioCodes Abbreviations and Terminology Each abbreviation unless widely used is spelled out in full when first used Throughout this manual and unless otherwise specified the term device refers to the Media...

Страница 8: ...t Related Documentation Document Name Connecting AudioCodes SBC to Microsoft Teams Direct Routing Enterprise Model Document Revision Record LTRT Description 33440 Initial document release 33441 Command typo CsTeamsSurvivableBranchAppliancePolicy updated to Ver 1 0 22 33442 Update for the DR SBA Virtual Appliance installation for Ver 1 0 112 33443 Update to Section Application Secret for Client Sec...

Страница 9: ... the PSTN SIP E1 T1 Trunk or FXS O during a WAN failure E1 T1 if interfaces are ordered with the device Figure 1 1 DR SBA at Branch Office in Teams Environment AudioCodes offer the follow devices Mediant 800B DR SBA Mediant 800C DR SBA Mediant 1000B DR SBA Virtual Appliance DR SBA Mediant 800B Mediant 800C and Mediant 1000B are 1U chassis providing Microsoft Teams resiliency as well as optional PS...

Страница 10: ... that which is included in the Mediant Mediant 800 Mediant 1000 DR SBA package purchased from AudioCodes on the device s OSN server must first be approved by AudioCodes Note The SBA Skype for Business image also includes AudioCodes Auto Attendant Interactive Voice Response IVR and Fax Server applications offering a 90 day trial license period for each application For more information go to https w...

Страница 11: ...aces 4 BRI lines LAN 4 GE interfaces configured in 1 1 redundancy or as 8 individual ports IPv6 Support Yes Physical Dimensions 1RU Power Supply Single AC power supply Storage options HDD SSD Table 1 2 Mediant 800C DR SBA Specifications Item Description Maximum PSTN Capacity Channels 120 Maximum Number of SBC Sessions 400 Ability to Host Additional Business Applications Yes Modularity Fixed with s...

Страница 12: ...d FXS Interfaces 4 8 12 16 20 24 FXS FXO ports 4 ports per module One lifeline port per FXS module BRI Interfaces 4 8 12 16 20 BRI lines 4 BRI lines 8 calls per module S T interfaces LAN Up to 6 x 10 100 Base TX Ethernet LAN ports configured in 1 1 redundancy or as individual ports IPv6 Support Yes Physical Dimensions 1RU Power Supply Single Dual AC power supply Storage options SSD Support Dual SS...

Страница 13: ...for supported interfaces M800B 4S4O4B SBA TMS Mediant 800B DR SBA for Microsoft Teams with 4 FXS 4 FXO 4 BRI voice interfaces and an OSN platform see above for supported interfaces The following table lists the orderable Mediant 800C SBA models for Teams Table 1 6 Mediant 800C DR SBA Models Model Description M800C 2ET SBA TMS EO Mediant 800C DR SBA for Microsoft Teams with 2 E1 T1 span 4 FXS voice...

Страница 14: ... to graphic display monitor HDMX Module Solid state drive SSD Table 1 8 Mediant DR SBA Virtual Edition Model Description SW VA SBA TMS DR SBA Virtual Appliance Image for Microsoft Teams Available for deployment on Hyper V or VMware Platforms The SBC Items are not included Note SBC items should be installed or purchased separately according to the customer requirements Note If you have a Mediant 80...

Страница 15: ...Part I Hardware Description ...

Страница 16: ......

Страница 17: ...aged please contact your AudioCodes sales representative 2 2 Mediant 1000B Ensure that your Mediant 1000B DR SBA package is shipped with the following items 4 x Anti slide bumpers for desktop installation 19 inch rack mounting kit two flanges and six screws 1 x micro HDMI Type D to standard HDMI Type A 1 5m cable adaptor for monitor connections 1 x micro USB to USB cable adaptor 1 5m for serial co...

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Страница 19: ...eway and SBC Hardware Installation Manual Mediant 1000B Gateway and SBC Hardware Installation Manual 3 1 Mediant 800B 800C Front Panel Description The front panel of the device provides various port interfaces for the optional SBC Gateway functionality Figure 3 1 Mediant 800B Front Panel Figure 3 2 Mediant 800C Front Panel Note The telephony interfaces are customer ordered items and not shipped by...

Страница 20: ... to four 10 100 1000Base T Gigabit Ethernet LAN ports for connecting IP phones computers or switches 4 FE Eight Fast Ethernet 10 100Base TX RJ 45 LAN ports for connecting IP phones computers or switches The supported port features are the same as the GE ports see Item 6 above Note The Fast Ethernet ports are available only on pure SBC Mediant 800 i e without PSTN Gateway interfaces 5 Reset pinhole...

Страница 21: ... for connecting to a monitor screen This port is used for the OSN server 3 Reset button for resetting the OSN server 4 GE 1 GE 2 10 100 1000Base T Ethernet ports RJ 45 for connecting directly to the OSN server For example one port can be connected to the LAN to IP Phones and the second port to the WAN interface to an IP PBX Note the number of ports depends on ordered OSN server platform 5 Protecti...

Страница 22: ...t Description 1 FXS FXO BRI TRUNKS MPM Optional Telephony and DSP resource modules FXS module FXO or FXO G module BRI module TRUNKS E1 TE J1 module MPM module provides additional DSP resources Note The modules are customer ordered items 2 CRMX CRMX module providing the following Gigabit Ethernet ports RS 232 serial port Reset pinhole button 3 SWX Optional LAN Extension SWX module providing four Gi...

Страница 23: ...R SBA runs Figure 3 6 Rear Panel Table 3 4 Rear Panel Description Item Label Description 1 Protective earthing screw 2 ESD Electrostatic Discharge ESD socket 3 100 240V 1A Dual AC Power Supply Entries 4 OSN OSN module For available OSN modules 5 HDMX Main hard disk drive HDD or Solid State Drive SSD AMC module for OSN server platform 6 HDMX Slot for second optional HDD or SSD for OSN server platfo...

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Страница 25: ...Part II Preparing SBA at Datacenter ...

Страница 26: ......

Страница 27: ...and by the SBC Note The DR SBA certificate and FQDN must be trusted by the SBC and by the Teams clients You can also use a private CA for the certificate and a local DNS for the FQDN It is recommended to use a public certificate 4 3 Admin User with Manage Roles DR SBA installation requires M365 users with Teams Administrator roles and role that allow to create Azure App Registration 4 4 Azure AD A...

Страница 28: ...p Register Figure 4 2 Application ID and Tenant ID 2 Select the Authentication tab 3 Select Add Platform 4 Select Web 5 Insert https login microsoftonline com common oauth2 nativeclient into Redirect URIs 6 Select the Access tokens and ID tokens Check boxes 7 Select Configure ...

Страница 29: ...uired for the 1st URI If a Web Platform has already been created select Add URI Figure 4 3 Add URI 8 Adding application_access_custom_sba_appliance API permissions Click Add a permission and then select APIs my organization uses tab Figure 4 4 Add a Permission 9 In the search box type Skype and Teams Tenant Admin API ...

Страница 30: ...I and on the next page select Application permissions check application_access_custom_sba_appliance API and click Add permission 11 Add new Application permissions Figure 4 6 Add a Permission 12 Select the new permission you added select the Grant admin consent for and select yes Figure 4 7 Add a Permission ...

Страница 31: ... Microsoft Teams Figure 4 8 Add a Permission 4 5 Application Secret This section describes how to create an Application secret To create an Application secret 1 In the Navigation pane open Certificates secrets 2 Select New client secret Figure 4 9 Add Application Secret ...

Страница 32: ...cription 4 Click Add 5 Copy the new client secret value for the following steps Figure 4 11 Copy Client Secret Value Note Copy the new client secret value You won t be able to retrieve it after you perform another operation or leave this page If you forgot to copy it you will need to add a new secret and delete the old one in case no DR SBA devices use this secret ...

Страница 33: ... ESXi This section describes how to deploy the DR SBA Image on the VMware vSphere Hypervisor ESXi virtual appliance To deploy DR SBA image on VMware 1 Download the VMDK file containing the DR SBA image to the virtual machine see Section 2 3 2 In the VMware Virtual Machine select Create Register VM to create a new VM Figure 5 1 Create Register VM 3 In the New virtual machine page select Create a ne...

Страница 34: ...4 LTRT 33443 Mediant SBA Figure 5 2 Create VM 4 Select ESXi 7 0 U2 or higher with Windows Server 2019 64 bit and then click Next Figure 5 3 Select VM Version and OS 5 In the Select Storage screen select Standard Storage and then click Next ...

Страница 35: ... Figure 5 4 Select Storage 6 In the Customize settings screen select the VM Options tab and change the Boot options field to BIOS instead of the default EFI Figure 5 5 VM Options 7 Select the Virtual Hardware tab and then click Existing hard disk 8 Set the number of processor cores minimum 2 ...

Страница 36: ...RT 33443 Mediant SBA Figure 5 6 Configure Hard Disk 9 In the Datastore browser navigate to the path of the vmdk file that you downloaded and copied to the VMware server and then click Select Figure 5 7 Navigate to the VMDK File 10 Click Finish ...

Страница 37: ...al 5 Teams DR SBA Setup Version 1 0 21 37 Microsoft Teams Figure 5 8 Ready to Complete 11 When the new virtual machine is ready make sure that it is configured as first BOT priority SCSI 0 0 and click Save Figure 5 9 First BOT Priority ...

Страница 38: ... how to deploy the DR SBA Image on the HyperV Hypervisor virtual appliance To deploy the DR SBA image with HyperV Hypervisor 1 Download the VMDK file containing the DR SBA image to the virtual machine see Section 2 3 2 Open the HyperV management console and then click Next Figure 5 10 New Virtual Machine 3 Name the new virtual server ...

Страница 39: ...on and Maintenance Manual 5 Teams DR SBA Setup Version 1 0 21 39 Microsoft Teams Figure 5 11 Specify VM Name and Location 4 Select the Generation 1 radio button and then click Next Figure 5 12 Specify Generation ...

Страница 40: ...Installation and Maintenance Manual 40 LTRT 33443 Mediant SBA 5 Assign memory 8G minimum Figure 5 13 Assign Memory 6 Configure the available network interface Figure 5 14 Configure Networking ...

Страница 41: ...rsion 1 0 21 41 Microsoft Teams 7 Chose to use an existing virtual hard disk and click Browse Figure 5 15 Connect Virtual Hard Disk 8 Navigate to the location of the vhdx file you downloaded and copied to the Hypervisor server Figure 5 16 Navigate to VHDX File ...

Страница 42: ...nual 42 LTRT 33443 Mediant SBA 9 After the Hyper v s new virtual server has been created click Settings Figure 5 17 Settings 10 Click Processor and set the number of processor cores minimum 2 Figure 5 18 Number of Virtual Processors ...

Страница 43: ...Installation and Maintenance Manual 5 Teams DR SBA Setup Version 1 0 21 43 Microsoft Teams 11 When the new virtual machine is ready click Start to start the server Figure 5 19 Start Virtual Machine ...

Страница 44: ... SBA Web browser and license activation To login to DR SBA and enable license 1 Login Via Web Browser to the DR SBA IP with the following credentials User Administrator Password Pass123 Figure 5 20 Login Note The above Users and Password are the DR SBA Windows local Administrator default account The following screen is applicable only for the virtual edition ...

Страница 45: ... cancel and returning to it from a key on the top bar Figure 5 21 Welcome Page 5 Click Next to continue 5 3 1 Licensing the Product Once you have successfully completed SBA Virtual Teams virtual machine deployment you need to obtain activate and then install your purchased DR SBA license The following procedure describes how to obtain and activate your purchased License Key Note This license is on...

Страница 46: ...ing information Product Key The Product Key identifies your specific DR SBA purchase for the purpose of subsequent communication with AudioCodes for example for support and software upgrades The Product Key is provided in the Order Confirmation e mail sent to you by AudioCodes upon your purchase as shown in the example below ...

Страница 47: ... Section 5 3 This ID uniquely identifies the software installation Email Provide one or more e mail addresses to where you want the License Key to be sent 3 Click Send to submit your license activation request 4 Once AudioCodes processes and completes your license activation you will receive an e mail notification with the License Key file attached Open the file with any text based program such as...

Страница 48: ...e 5 Proceed to Step 3 in Section 5 3 5 4 Network Setup This section describes the Network Interface Setup To setup the network 1 Disable the non used NIC Its recommended to have only one NIC enabled network card on Virtual edition there is only one NIC by default 2 Click Next 3 Set the IP address as required for the interface that is used or do it directly via RDP You can skip this step if the net...

Страница 49: ...Installation and Maintenance Manual 5 Teams DR SBA Setup Version 1 0 21 49 Microsoft Teams Figure 5 26 Network Interface Setup Virtual Machine Based Setup Figure 5 27 Direct Routing SBA LAN Setup ...

Страница 50: ...0 LTRT 33443 Mediant SBA 5 5 Change the Local Administrator Password The default password is Pass123 which is recommended to change Note You can skip this step if you wish to retain the old password Figure 5 28 Change Local Admin Password ...

Страница 51: ...NTP is used for workgroup time windows com Note When the SBA is in the workgroup the NTP can be set via cmd when you RDP to the SBA Set ItemProperty Path HKLM SYSTEM CurrentControlSet Services w32time Parame ters Name NtpServer Value ntp server 0x8 Restart restart Windows Time service Restart Service w32Tim Note You can skip this step if the date time are already set Figure 5 29 Set Date and Time ...

Страница 52: ...eams Admin Password you must use Teams Admin without MFA Customers can alternatively supply Tenant ID as Teams Admin credentials select the Set DR SBA without enter Teams Tenant Administrator check box to enable this mode To obtain the Tenant ID enter the following Online PowerShell command Get CsTenant 2 In case you enter tenant Admin Password click Login credentials this may take some time Once ...

Страница 53: ...aintenance Manual 5 Teams DR SBA Setup Version 1 0 21 53 Microsoft Teams information section see below click Next Figure 5 31 Login to Teams User Password Figure 5 32 Login Direct Routing SBA Tenant Credential Set DR SBA ...

Страница 54: ... to enter the FQDN manually without the option to add select directly from the tenant 5 9 1 Add the DR SBA via PowerShell In this case you need to add the DR SBA via PowerShell directly by entering the following command New CsTeamsSurvivableBranchAppliance Fqdn sba FQDN Description Description 5 9 2 Add the SBA via login to Tenant In case you logged in to tenant without supplying tenant username a...

Страница 55: ...t the FQDN from the drop down list and in case you wish to update related data for example the SBA description select the update key 3 Proceed to step 6 below Figure 5 34 Existing Direct Routing SBA 4 SIP Listen IP select upon which IP address the SBA listens for SIP transport 5 When data has been updated click Next In case you selected to authenticate using the Tenant ID in Section instead of log...

Страница 56: ...t supply the private key password Figure 5 36 Import pfx file To request CSR 1 In case you need to generate a CSR you can click Request CSR Figure 5 37 DR SBA Certificate 2 Fill the CSR fields 3 In case a CSR was generated download the file by clicking on download key sign the certificate and then import the signed certificate To assign certificate 1 Click assign and select the certificate you wis...

Страница 57: ...in the certificate CN and in the SAN You can assign a Wildcard certificate 2 Click Assign and select the certificate that you wish to use the DR SBA searches for the certificate according to the DR SBA FQDN that was set in the previous step in this certificate you should have one certificate with the same common name CN 5 11 Application ID and Application Secret Enter the Application ID and applic...

Страница 58: ... 58 LTRT 33443 Mediant SBA 4 Click Finish to close the Wizard 5 Due to a known issue restart the Microsoft Teams SBA service after completing the wizard This can be done from the Tools menu Figure 5 40 Microsoft Teams SBA service Restart ...

Страница 59: ...ams clients and the SBC Add the Certificates on the SBC via the SBC Web interface Note Please continue to the next step only after you confirm that DR SBC is configured correctly and verify that Media bypass is enabled 6 1 Add Proxy Set This section describes how to add a Proxy Set for the DR SBA Figure 6 1 Configuration Example Proxy Sets before the change Index Name SBC IPv4 SIP Interface TLS Co...

Страница 60: ...r SBA Teams 1 Open the Proxy Sets table Setup menu Signaling Media tab Core Entities folder Proxy Sets click the Proxy Set SBA Teams and then click the Proxy Address link located below the table the Proxy Address table opens 2 Click New the following dialog box appears Figure 6 3 Configuring Proxy Address for Teams Direct Routing SBA Interface 3 Configure the address of the Proxy Set according to ...

Страница 61: ...for Teams IP Group In case you create a new IP Profile pay attention and configure as set for Teams side with ICE Mode set to Lite c Select Media Realm for the LAN side media between the Teams clients and the SBC d Configure the SBC FQDN for the SIP Group Name Local Host Name Use the same FQDN that is used for the SBC direct routing setup in Teams Tenant e Enable Proxy Keep Alive using IP Group se...

Страница 62: ...tep describes how to configure forking IP to IP call routing rules for incoming PSTN calls To configure forking IP to IP routing for Teams 1 Open the IP to IP Routing page Setup menu Signaling Media tab SBC folder Routing IP to IP Routing 2 Click Edit to modify rule for routing from PSTN to Teams a Set Group Policy to Forking b Click Apply to apply your settings 3 Click New to create a new rule fo...

Страница 63: ...S Dest Address internal 1 Refer from Teams arbitrary name Any REFER Teams Request URI Teams 2 Refer from DR SBA arbitrary name Any REFER DR SBA Request URI DR SBA 3 Teams to SIP Trunk arbitrary name Teams IP Group SIPTrunk 4 DR SBA to SIP Trunk arbitrary name DR SBA IP Group SIPTrunk 5 SIP Trunk to Teams arbitrary name SIPTrunk IP Group Teams 6 SIP Trunk to DR SBA arbitrary name SIPTrunk IP Group ...

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Страница 65: ...cmdlet are as follows Identity The identity of the policy BranchApplianceFqdns The FQDN of the SBA s in the site For example new CsTeamsSurvivableBranchAppliancePolicy Identity Sba1Policy BranchApplianceFqdns sba1 contoso com sba2 contoso com Identity Tag Sba1Policy BranchApplianceFqdns sba1 contoso com sba2 contoso com You can add or remove SBA s from a policy by using the Set CSTeamsSurvivableAp...

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Страница 67: ...entity of the policy For example Grant CsTeamsSurvivableBranchAppliancePolicy PolicyName Sba1Policy Identity user1 contoso com You can remove a policy from a user by granting the Null policy Grant CsTeamsSurvivableBranchAppliancePolicy PolicyName Null Identity user1 contoso com Note AudioCodes can offer User Management Pack 365 UMP 365 UMP365 is a software application WEB GUI that simplifies Micro...

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Страница 69: ...eams Client SBA Any 8443 Table 9 2 Port SBA SBC Traffic From To Source port Destination port TCP SBA SBC Any 5061 TCP SBC SBA Any 5061 Table 9 3 Port SBA NTP Server Traffic From To Source port Destination port UDP SRTP SBA NTP UDP Any by default SBA uses time microsoft com UDP 123 Firewall between SBC and Teams client like what is performed for DR SBC with Media Bypass feature Table 9 4 Port Teams...

Страница 70: ...Client Teams Cloud Traffic From To Source port Destination port HTTPS Teams Client Teams Cloud Any 443 Table 9 6 Port Teams SBA Web GUI Teams SBA Web Traffic From To Source port Destination port HTTP Teams SBA Web GUI Teams SBA Web Any 80 HTTPS Teams SBA Web GUI Teams SBA Web Any 443 ...

Страница 71: ...ace Figure 10 1 Main Areas of SBA Management Interface Table 10 1 Main Areas of SBA Management Interface Item Description 1 When clicked displays the Dashboard 2 Menu bar with menus Setup Monitor and Tools 3 Switch to local SBC Web Interface not applicable on Virtual edition 4 Resume Setup Wizard button If you exit the DR SBA Setup Wizard before its completion you can later resume from the same wi...

Страница 72: ...ation is displayed Figure 10 2 Viewing General SBA Details The following information is displayed Status means that the SBA is ready can replicate data from Teams the icon indicates a problem place the mouse over the icon to display further information Server Name Name of the DR SBA server Domain Domain name to which the DR SBA is joined Last Boot Up Time Date and time at which the SBA server was ...

Страница 73: ...ain name to which the SBA is joined DNS Host Name Name of the SBA Last Boot Up Time Date and time at which the SBA server was last restarted Version Version of the Windows Server 2019 operating system Build Number Build version of the Windows Server 2019 operating system SBA Version Software version of the DR SBA Web Admin Version Version number of the SBA Management Interface SBA Config Version V...

Страница 74: ... Team By default the NIC is enabled 192 168 0 20 GE 3 By default the NIC is Disable GE 4 By default the NIC is Disable GE 3 and GE 4 are available only for specific HW Internal Ethernet Port By default the NIC is enabled and enabled for DHCP Virtual SBA The virtual machine virtual network interface is listed To view and configure network interfaces 1 From the Setup menu select the Setup folder and...

Страница 75: ...nual 10 Using the DR SBA Management Interface Version 1 0 21 75 Microsoft Teams Figure 10 6 Configuring a Network Interface e g External NIC Team Network configuration is explained in detail in the SBA Wizard section see Section 5 4 ...

Страница 76: ...tly logged into the SBA Management Interface To change the login password 1 From the Setup menu select the Setup folder and then click Change Admin Password the following appears Figure 10 7 Changing Login Password 2 In the Current Password field enter the current password 3 In the New Password field enter the new password 4 In the Confirm Password field enter the new password again 5 Click Submit...

Страница 77: ...ect the Setup folder and then click Date Time the following appears Figure 10 8 Configuring Date and Time 2 Click the Date field and then select the date using the pop up calendar 3 Click the Time field and then select the time using the pop up time box 4 Click Save Date Time 5 From the Time Zone drop down list select the UTC time zone in which the SBA is located and then click Save Time Zone the ...

Страница 78: ...ddress enter the OVOC FQDN or IP 3 Under Trap port enter the SNMP port to use to send Traps 4 Under Keep Alive port enter the SNMP port to use to send keep alive messages 5 Under the system info settings group in the System Name and Location fields enter the system name and physical location respectively 6 Under Login URL enter the URL of the DR SBA Web OVOC will use this URL when opening the DR S...

Страница 79: ...d section in Chapter 5 10 2 6 Access List The following procedure describes how to configure which IP addresses are allowed to access the SBA Web and RDP This setup limits access to the SBA part only and not to the SBC Gateway part for the SBC Gateway access list use the SBC Gateway Web interface Note Pay attention to which IP address subnet you specify You can accidently block access to the SBA I...

Страница 80: ...ific IP Subnet select the Authorized IP Subnet option the following appears Figure 10 12 Access List Authorized IP Subnet 4 You can add an IP address subnet in one of the following formats Single IPv4 address e g 192 168 0 17 Single IPv4 subnet by subnet mask e g 192 168 0 17 255 255 255 0 Single IPv4 subnet by network bits e g 192 168 0 17 24 5 Click Add 6 Click Save to save your changes ...

Страница 81: ...llowing dialog is used to configure the DR SBA FQDN SIP listen IP and Azure Application ID Secret To configure certificates 1 From the Setup menu select the Setup folder and then click Teams Online Figure 10 13 Configuring Teams Online The Teams Online configuration is explained in detail in the SBA Wizard section see Chapter 5 for more information ...

Страница 82: ...Dashboard folder and then click Dashboard 2 Scroll down the page to the SBC Gateway section Figure 10 14 Viewing Gateway Details The following information is displayed Product Name Name of the Gateway model Product Version Software version currently running on the Gateway IP Address IP address of the Gateway s OAMP interface Serial Number Serial number of the Gateway s CPU MAC Address MAC address ...

Страница 83: ...oints To view registered user statistics 1 From the Dashboard menu select the More Info link on Active Registered counter 2 Click On to enable statistics or Off to disable Figure 10 15 Viewing Active Registered Users 10 4 2 Viewing General SBA Server Statistics The following procedure describes how to view general statistics of the SBA server To view SBA server statistics 1 From the Monitor menu s...

Страница 84: ...ec Read Average time of disk read latency Avg Disk Sec Write Average time of disk write latency 10 5 Maintenance This section describes various maintenance operations 10 5 1 Stopping and Starting SBA Services The following procedure describes how to stop and start SBA services To stop and start SBA services 1 From the Tools menu click Direct Routing SBA Services the following screen appears Figure...

Страница 85: ...sage 10 5 2 Restarting SBA Server The following procedure describes how to reset the SBA To restart the SBA 1 From the Tools menu click SBA Services the following screen appears Figure 10 18 Restarting SBA 2 Click Restart SBA 10 5 3 Configuring Syslog The following procedure describes how to enable the SBA to send SBA configuration logs see SBA Configuration Logs on page 88 to a Syslog server for ...

Страница 86: ...nance Manual 86 LTRT 33443 Mediant SBA Figure 10 19 Configuring Syslog 2 Select the Enable check box 3 In the Server field enter the Syslog server s IP address 4 In the Port field enter the Syslog server s port 5 Click Submit ...

Страница 87: ...ctivities performed in the SBA Management interface such as logging in and out of the GUI To view logged activities 1 From the Tools menu click Web Admin Logs the following screen appears Figure 10 20 Viewing Logged SBA Management Activities 2 From the Display last drop down list select the number of row records to display 3 Click Show to view the contents of the logged file or Download to save th...

Страница 88: ...ogged Teams SBA Activities The following procedure describes how to view Microsoft service logs for logged SBA operations To view Microsoft Service Logs 1 From the Tools menu click Direct Routing SBA Logs the following screen appears Figure 10 21 Viewing Microsoft SBA Operations ...

Страница 89: ...oCodes SBA configuration operations To view logged SBA configuration 1 From the Tools menu click Direct Routing SBA Configuration Logs the following screen appears Figure 10 22 Viewing Logged SBA Configuration Operations 2 From the Display last drop down list select the number of rows to display 3 Click Show to view the contents of the logged file or click Download to save the logged file to your ...

Страница 90: ...ired alarm to generate 3 From the Severity Name drop down list select the desired severity 4 In the Source field enter the alarm source free text field For example for the SBA Services Status alarm enter RtcSrv RTCMEDSRV REPLICA RTCCLSAGT For details regarding the Alarm Source formats refer to the SBA Alarms section in the OVOC Alarms Guide 5 In the description field enter the alarm description of...

Страница 91: ... that was used to burn the DR SBA on the previous burn If you want to burn a different DR SBA image then replace the existing wim file located on the D partition When updating an existing DR SBA with the new DR SBA Management Interface the upgrade file does not include the remote burn package Therefore you need to download the burn package separately and install it on the DR SBA through RDP If the...

Страница 92: ...nual 92 LTRT 33443 Mediant SBA 10 6 Logging Out The following procedure describes how to log out the DR SBA Management Interface To log out SBA Management Interface 1 Click the arrow adjacent to the logged in username 2 Choose Logout ...

Страница 93: ...To configure HTTPS for SBA Web interface 1 For configuring the DR SBA Web interface to work over HTTPS a certificate is required You can use same certificate you selected for the DR SBA with the SBA FQDN CN or install a different certificate for the SBA Web 2 Open Microsoft Internet Information Services IIS 3 Open the Default Web Site site and then click Bindings Figure 11 1 Default Web Site The f...

Страница 94: ...ate created by the SBA setup or use the certificate that you added for the Web interface 7 For the certificate created by the SBA use the SBA FQDN as the Subject Name When you access the SBA s Web interface using this Web certificate you need to enter the SBA s FQDN as the URL requiring local DNS resolving 8 By default binding to port 80 is available If you want to enable access only through HTTPS...

Страница 95: ...irectories need to exclude subfolders too C Program Files AudioCodes C Program Files Microsoft MS Teams DR SBA C AudioCodes C PHP log DR SBA processes C Program Files AudioCodes TeamsSbaConfig TeamsSbaConfig exe C Program Files AudioCodes SbaRecovery SbaRecovery exe C Program Files AudioCodes MainAgent MainAgent exe C Program Files AudioCodes AlarmsAgent AlarmsAgent App exe C Program Files Microso...

Страница 96: ...Installation and Maintenance Manual 96 LTRT 33443 Mediant SBA This page is intentionally left blank ...

Страница 97: ...valid for 24 hours when the internet connection is lost for more than 24 hours PSTN calling capabilities are also lost Calls between Teams clients are not supported in this version only calls between Teams Clients and PSTN are currently supported When recovering from USB and the goRecover command fails try to run goRecover again without rebooting To view a list of updated known issues published by...

Страница 98: ...Installation and Maintenance Manual 98 LTRT 33443 Mediant SBA This page is intentionally left blank ...

Страница 99: ...9 22T01 04 37 595Z Inf SurvivabilityService setAvailableAppliances setting appliances to fqdn sba1 contoso dk If you do not view lines similar to the above this means that the user has not been granted the correct policy or that the policy does not contain the expected SBA 14 4 Verify whether the Client can Send Keep alive messages to the SBA Search the diagnostics log collected above for lines si...

Страница 100: ... the issue happened Traces files from Microsoft Teams immediate after a repro of the issue SBC traces corresponding to the client side traces For obtaining the necessary trace information from the Microsoft Teams client Microsoft Teams debug logs see here 14 7 One way Voice Check that the ICE Mode is set to Lite d for the SBA profile IP Profile on the SBC configuration 14 8 LMO Local Media Optimiz...

Страница 101: ...cted If this is not the case access the BIOS and select to boot from the USB or access the Boot menu and select to boot from USB 6 Proceed to one of the following procedures COM Console see below KVM VGA Systems see Section A 3 A 2 COM Console 1 After booting from USB the SAC console appears wait to see the following message EVENT The CMD command is now available 2 Type the following cmd 3 Type th...

Страница 102: ...n be set For example i 12 10 21 2 164 255 255 0 0 10 21 0 1 A 3 KVM VGA Systems After booting from USB the cmd screen is displayed 1 Type goRecovry exe to burn the SSD 2 When complete a text message is displayed to remove the USB and reset remove the USB enter exit and validate that the system restarts The system boots twice due to the sysprep 3 After the second boot you can connect to Windows set...

Страница 103: ...Installation and Maintenance Manual A Re Image DR SBA from USB Version 1 0 21 103 Microsoft Teams This page is intentionally left blank ...

Страница 104: ...1 AudioCodes Ltd All rights reserved AudioCodes AC HD VoIP HD VoIP Sounds Better IPmedia Mediant MediaPack What s Inside Matters OSN SmartTAP User Management Pack VMAS VoIPerfect VoIPerfectHD Your Gateway To VoIP 3GX VocaNom AudioCodes One Voice AudioCodes Meeting Insights AudioCodes Room Experience and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or t...

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