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Section VII - Troubleshooting

Ven

INSTRUCTION MANUAL 25

Resetting Ven

To reset Ven:

1. Press both the power-key and the P-key at the same time for 15 seconds.

NOTE: Resetting VEN will delete all of your settings, including any previous hearing tests.

Updating Ven

Содержание Ven

Страница 1: ...User Manual ...

Страница 2: ...ar Ven e Choosing the right size ear tip and sleeve IV Getting started a Your hearing test V Using the Audientes App a How to install the Audientes App b How to connect Ven to the Audientes App VI Using Ven a What to expect b Fine tuning Ven c Connecting Ven to Bluetooth d Talking on the phone e Listening to media files VII Troubleshooting a Frequently Asked Questions FAQ b Resetting Ven c Updatin...

Страница 3: ...evice sudden or rapid progression in hearing loss and or ear infection or active discharge from one or both ears Before you begin to use a hearing aid it is good health practice for people with hearing loss to have a medical evaluation by a licensed physician preferably one specializing in ear health This will ensure that any medical conditions affecting your hearing are identified and treated SOF...

Страница 4: ...TES Audientes HQ Teknikerbyen 5 2830 Virum Denmark Audientes India H No 1 89 A 8 Plot no 8 Survey no 31 to 36 Serilingampally mandal Ranga Reddy district Telangana 500081 This guide is applicable for the 1 0 version of Ven and the most recent version of the Android Audien tes App Get the latest version of the user guide and see a complete list of consumer warnings and precautions at audientes in g...

Страница 5: ...view WHAT S IN THE BOX Ven headset Silicon ear sleeves Silicon ear tips Travel pouch USB charging cable VEN OVERVIEW Everything you need to hear the world around you is in the Ven headset side view side view angled view open side view open 1 4 4 6 8 10 2 3 5 5 7 9 ...

Страница 6: ...the volume in your headset up Press and hold this key to mute the volume in both ears Note You can adjust the volume in each ear separately See the How to manage the volume section for more information 5 Volume down button Use this key to turn the volume in your headset down Note You can adjust the volume in each ear separately See the How to manage the volume section for more information 6 P Prog...

Страница 7: ...ommends that you use Ven together with the Audientes App Use the app to Perform your hearing test View your latest audiogram i e the results of your hearing test Switch between different hearing programs See the How to select a program section for more information To find out if you can use the Audientes App with your smartphone see the Technical specifications section To find out how to install t...

Страница 8: ...ng the USB charging cable into the USB port of a computer Note You should not use the device while it s charging How to turn the headset on and off To turn on Ven Once Ven is charged remove the charging cable Press and hold the Power button on the headset The indicator light will flash green To turn off Ven Press and hold the Power button on the headset The indicator light will flash magenta until...

Страница 9: ...size that fits your ears The medium size ear sleeve and tip have already been attached to the headset However if this size doesn t fit comfortably in your ears you should remove the sleeve and tip and try the other sizes NOTE You can also try mixing the sizes of ear tips and sleeves e g attaching the small ear tip to the medium sleeve To change the ear sleeve and tip 1 Remove the ear tip and ear s...

Страница 10: ...s you will hear a tone in one of your ears Each time you hear the tone quickly press any button on the headset Step 5 The hearing test is finished when you have completed the test in both ears The hearing test is finished when the test is completed in both ears Once the test is complete you will hear a voice prompt informing you that the test has been completed successfully After approximately 20 ...

Страница 11: ...ollow the on screen instructions to complete the hearing test During the test you will hear a series of tones in one of your ears Each time you hear a tone tap the circle in the middle of the screen NOTE If you need to cancel the test click the Cancel button Step 5 Once you ve finished the test you will get a message letting you know whether or not the test was successful If the test was successfu...

Страница 12: ...s of your hearing test for both ears From this screen you can Share send the audiogram You can use this feature to share your hearing test results with someone else e g your primary care physician NOTE If for some reason the test fails the app will ask you if you want to try again 1 An audiogram shows your hearing loss at different frequencies ...

Страница 13: ...ing test results also called an audiogram in the Audientes App To see your latest audiogram 1 Click on the Settings icon at the bottom of the Audientes App home screen NOTE We recommend conducting a hearing test every six months or whenever you feel that your hearing has changed 2 Select View last hearing test from the menu ...

Страница 14: ... Started VenTM INSTRUCTION MANUAL 14 Conducting a new hearing test To conduct a new hearing test 3 Click on the Settings icon at the bottom of the Audientes App home screen 4 Select Make a new hearing test from the menu ...

Страница 15: ...E You ll only have access to basic functions in the Audientes App until you ve completed a hearing test HOW TO CONNECT VEN TO THE AUDIENTES APP NOTE You will need to make sure Bluetooth is activated on your smartphone before connecting Ven to the Audientes App 1 When you open the App for the first time it will prompt you to connect the App to your hearing aid Press the P key on Ven for four second...

Страница 16: ...ANUAL 16 4 If the pairing is successful the app will connect with Ven and ask you if you re ready to start the hearing test 3 Select the device by pressing on the white rectangle and click Connect There may be a pop up during connecting please accept that ...

Страница 17: ...happens they ll be less noticeable Your own voice might sound odd to you at first To get used to hearing yourself through Ven try talking with a friend in a familiar environment before you use Ven in other conversations As you try Ven in different environments you might need to adjust the volume or use different programs See the section How to select a program to find out how to do that FINE TUNIN...

Страница 18: ... background noise you might need to choose a different setting so you can hear the person sitting closest to you Ven contains different audio programs that can help you to do that Each audio program is designed to adapt Ven to different situations You can switch between programs directly from your Ven headset or using the Audientes App NOTE You can only use the audio programs once you have complet...

Страница 19: ...d out how to download the Audientes App see the Using the Audientes App section 2 On the Home screen you will see a list of icons for the different programs you have available Note to see the full list of Ven programs scroll sideways 4 To turn off a program select Normal in the App 3 Click on an icon to select the program you would like to use ...

Страница 20: ...ocation Services To activate Bluetooth on Ven press and hold the P key for four seconds Connecting Ven to Bluetooth on Android devices 1 Go to Settings 2 Click on Bluetooth Make sure Bluetooth is enabled or turned on The slider should be green and your phone should say Now discoverable as Device name 3 Press the P key on Ven for at least four seconds to start a new Bluetooth pairing 4 Chose the fu...

Страница 21: ...t device from the Bluetooth Settings on iOS or Android and then perform a new Bluetooth search To begin a new Bluetooth search press and hold the P key for four seconds If you want to delete devices previously paired with Ven press and hold the P key for at least eight seconds 6 Click on Ven in the list of available devices 7 Follow any on screen instructions to pair Ven with your smartphone If yo...

Страница 22: ...le to hear the caller through your Ven headset The headset will also act as a microphone so the caller can hear you 3 You can use the volume buttons to turn the volume up down during the call NOTE This will not affect the volume in your headset when you re using Ven as a hearing aid 4 To mute yourself during the call press and hold the buttons 5 To end the call quickly press the power button When ...

Страница 23: ...l automatically be able to hear the audio through your Ven headset 4 Use the volume buttons to adjust the sound NOTE This will not affect the volume in your headset when you re using Ven as a hearing aid 5 To stop listening to music or pause a music track press and hold the Power button This will return Ven to hearing aid mode NOTE If you want to resume playing a track after pausing it you will ne...

Страница 24: ...eo conferencing applications such as WhatsApp Skype Facebook Messenger and ZOOM Yes Ven works with every major VOIP internet telephony messaging and video conferencing application Can I use the Audientes app on an Android tablet or an iPad Yes the Audientes app can be used on both Android tablets and iPads Be aware that the app will initially occupy only part of a tablet screen and you may need to...

Страница 25: ...VenTM INSTRUCTION MANUAL 25 Resetting Ven To reset Ven 1 Press both the power key and the P key at the same time for 15 seconds NOTE Resetting VEN will delete all of your settings including any previous hearing tests Updating Ven ...

Страница 26: ...nty you must also provide proof that the product was purchased via the Website Such proof may consist of a copy of your invoice When the product you complain about has been received and it has been established by us that the complaint is valid under this Limited Warranty we will at our sole discretion a repair the product at no cost using new and or previously used parts and materials that are fun...

Страница 27: ...ty or inability to use Audientes products whether based on a breach of any express or implied warranty negligence or strict liabi lity tort or otherwise 4 Choice of Law and Disputes This Limited Warranty and your purchase of products on the Website is construed under and governed by Danish substantive law i e exclusive of its choice of law provisions However this choice of law does not affect the ...

Страница 28: ...VenTM INSTRUCTION MANUAL 28 For additional functionality download the Audientes iOS or Android app Customer care Email support audientes com ...

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