The battery icon will fill up while charging. When charged, a full battery
will be displayed. Ensure that the output voltage from the USB port or
the charger is 5V.
7
.
Troubleshooting
Fully charge the KERi
Press and hold the touch button for 5 seconds
Solutions
Problems
Unable to turn on
Unable to charge
Insert the KERi into the powered USB port the
other way around
Use the provided charging cable to connect to
the powered USB port
Confirm that Bluetooth is enabled on your device
Confirm that the KERi is within 10m of the device
Confirm that the Mac address on the KERi is the
same as that shown in the app
Ensure that you accept the system requirements
when pairing
Unable to pair
Confirm that the KERi is paired to the device
Try enabling Automatic Hourly Measurement in
the Device Management
No data in the app
Confirm that the KERi is paired to your device
Check the Reminder settings in the Device
Management section
Unable to receive
notifications
