54
Appendix
• If you fail to update software, it may become impossible
to operate the product. If this happens, bring it to an au
shop or PiPit (not accepted by some shops).
Downloading software into the
product to update
Update files can be downloaded from the Internet web site
into the product directly.
Apps list
→
[Settings]
→
[About
phone]
→
[Software update]
[CHECK FOR UPDATE]
From here on, follow the onscreen instructions.
SIM unlock
The product supports SIM unlock. By unlocking SIM lock,
you can use non-au-SIM cards.
• SIM unlock service is provided at the au homepage and
au shops.
• When using non-au SIM card, some services, functions,
etc. may be unavailable. The Company is not liable for
any operations.
• To operate SIM unlock, from Apps list
→
[Settings]
→
[About phone]
→
[SIM card status].
• For details, refer to au homepage.
After-sales service
■
When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
◎
Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and
loss of income should the contents of memory be altered or lost.
◎
Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎
Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled to
cell phones for replacement after repairs. Also replaced
parts by au after-sales service are collected and recycled
by KDDI. They are not returned to customers.
◎
For the products that are processed, modified,
analyzed (including altering the software, analyzing
(including rooting), reverse-engineering, decompiling,
or disassembling), or repaired by repair offices other
than the company specified, they are not covered by the
warranty or repair may be refused.
