ATTO Technology iPBridge 2600, Инструкция по установке и эксплуатации

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18
6 Troubleshooting
If it is clear that a particular component system is at fault in a problem situation, go directly to that
component. If it is not clear, the best approach is to troubleshoot using the inside-out method.
You may check on the status of your iPBridge using
the ExpressNAV interface. Refer to
Interface options
on page 25 to see which pages may contain the
information you need. You may also look for
information by using the diagnostic CLI commands,
enumerated in
CLI provides an ASCII-based
interface on page iii in the Appendix, in the
Advanced page of the ExpressNAV interface, or by
using the CLI directly.
To start and use the ExpressNAV interface, including
how to access the version information, and to access
CLI, refer to
Interface options on page 25.
Inside out method
To troubleshoot using the inside out method, begin with the device(s) connected to the iPBridge first, then work
your way out.
• SCSI devices
• iPBridge SCSI ports
• iPBridge internal configuration
• iPBridge Ethernet/IP ports
• LAN/WAN
• Ethernet host adapter or NIC in host
• Initiator
• OS
• Application
Check basic diagnostic tools
Check the host event log
Check the event log on the host. Look for the most
recent entries and determine what could be causing a
problem, then go to that event and continue
troubleshooting.
Check the iPBridge event and trace logs
Check the iPBridge event log through the CLI. Look
for the most recent entries and determine what could
be causing a problem. Then go to that event and
continue troubleshooting.
Visually inspect LEDs
Light Emitting Diodes (LEDs) are located on both
sides of the iPBridge Refer to Exhibit 6.0-1.
Check host versions
Check the following to find problems on attached
hosts:
• Operating system version
• Service pack version
• Host
adapter version
• Host adapter firmware version
• Host adapter device driver version
• iSCSI
driver version
If an update is required, perform the update. For an
updated list of supported iPBridge host platforms and
host adapters, visit
www.attotech.com.
Check iPBridge product versions
For a current list of required updates, visit
www.attotech.com .
1 If you are not already in the ExpressNAV GUI,
type the IP address of your iPBridge, as found
in
Discover the IP address on page 5, in a
standard browser and press Enter .
2 Click on the Status page and view the
information on the product version.