15
MANU3610-01
TROUBLESHOOTING GUIDE
Problem
: Terminal does not power up and none of the status LEDs are lit.
Possible cause: No DC power is applied
Solution
: Ensure primary side of DC power pack assembly is plugged into to a live AC outlet. Ensure secondary
side of DC power pack assembly is plugged into the Time and Data Collection Terminal (DCT).
Solution
: If remotely powered, check cable distance and any network power jumpers that may need repositioning.
Solution
: Test the outlet by plugging in another appliance or check that the secondary supply is plugged into the
terminal.
Solution
: If all else fails, replace the power pack assembly.
Problem
: Yellow Low Power indicator is lit.
Possible cause: Low or no DC power. (Optional battery is now providing power.)
NOTE: The terminal will operate for approximately 4-hours with a fully charged battery when primary voltage
source is lost. After this, the terminal will power off. The yellow indicator light, located on the front of the
terminal, will illuminate prior to the terminal blanking out.
Solution
: Check output of 12-volt DC power pack.
Solution
: Check for proper AC outlet voltage.
Possible cause: Terminal does not go blank after unplugging the battery connector.
Solution:
Unplug and replace the power pack assembly.
Problem
: Terminal is not communicating with Host.
Possible cause: Host Test/Use switch is in the Test position.
Solution
: Place the Test/Use switch in the Use position.
Possible cause: DCT to Host communication cable is defective or unplugged on either end.
Solution
: Verify that the cable is tested, plugged in on the host side, and is correctly wired to the interface board in
the base of the 3610. (Ensure cable termination guidelines and lengths are observed.)
Solution
: Ensure the application package is loaded and running on the host.
Possible cause: Communication parameters for the DCT do not match those of the Host.
Solution
: Refer to the ACCU-RATE
test and diagnostics section for set-up directions.
Problem
: DCT does not accept badge data.
Possible cause: Bar code badge is not manufactured to proper specification.
Solution
: Refer to vendor’s and/or ATS specifications for manufacturing criteria.
Possible cause: Badge is being swiped in the wrong direction.
