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The app can’t find my smart device.

For Smart Bridge: Make sure that your phone’s Bluetooth 
is turned ON and the permission settings are allowing the 
app to connect via Bluetooth.
For Smart Orb Light: Press and hold the “Mode” button 
until the light starts flashing to reset your device

My WiFi network doesn’t appear in the atomi 

smart app.

Use your smartphone to confirm that you have at least 
two WiFi bars in the vicinity of your atomi smart device. If 
not, move your atomi smart device closer to your router. 
(The list will refresh every 10 seconds).

Cannot connect to my WiFi network.

Make sure that you have entered the correct WiFi 
password during setup. Check if there are problems with 
your internet connection. If the WiFi signal is too weak, 
reset your WiFi router and try again.

I’m still having trouble!  

WiFi networks come in a lot of shapes and sizes with many 
quirks of their own. It doesn’t mean your atomi smart 
device is malfunctioning. If problems persist, please try 
these steps, in this order:
1.  Force quit and re-launch the atomi smart app. Check to 

see if this fixes the issue.

2. Unplug your atomi smart device and plug it back in. 

Check to see if this fixes the issue.

3. Unplug your router and plug it back in. Check to see if 

this fixes the issue.

4. Delete and reinstall the atomi smart app. Check to see if 

this fixes the issue.

Troubleshooting

Smart WiFi

Portable Orb Light

The following terms and conditions apply to the promo code;
1.  Coupon is only valid on the atomi smart website www.atomismart.com.
2. A valid code must be entered at the checkout page in order to redeem the 

promotion.

3. Customers can only redeem one time at checkout.
4. Customers can only use the promo code once.
5. atomi smart reserves the right to cancel or modify any order, or revoke the 

use of the promo code for any reason.

6. Unless otherwise stated, promo codes are not valid in conjunction with 

other promotions or discounts.

7. Additional terms and conditions may be specfied in relation to specific 

promo code (for example, duration, eligibility, discount amount and 
products covered), and will govern the use and redemption of those 
vouchers.

8. Promo code is not exchangeable for cash.
9. atomi smart will not be liable and/or be required to offer replacement codes, 

discounts, credits, cash or otherwise compensate customers for:

  a. discontinued or cancelled promo code;
  b. improper use of, or inability to redeem, a promo code; or
  c. the inability to redeem promo code due to technical issues.

Still can’t connect?

Need assistance?

Our friendly customer service team will 

work hard to put a smile back on your face.

Here’s how we can connect.

1-800-757-1440

Mon-Fri 9:00-5:00 EST (US)

or [email protected]

Welcome to the atomi smart family!

We know you will love our products so much 

that we are giving you an exclusive 

15% off 

your next purchase on atomismart.com

.

Log onto 
https://atomismart.com/shop-now/

Add to Cart

Enter promo code 

ATOMI15OFF

Proceed to checkout

Free shipping on orders over $50

*within the contiguous US only*

Terms and conditions apply;

For more troubleshooting tips go to

www.atomismart.com/helpOrbLight

This product can expose you to chemicals including Lead, which is known to the State of 
California to cause birth defects or other reproductive harm. For more information,go to 
www.P65Warnings.ca.gov.

Warning

FCC Notice:

This device complies with Part 15 of the FCC Rules. Operation is 
subject to the two following conditions:
1.  This device may not cause harmful interference.
2.  This device must accept any interference received, including 
interference that may cause undesired operation.

Note:

This equipment has been tested and found to comply with the 
limits for a Class B digital device, pursuant to Part 15 of the FCC 
Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation.

One-year limited warranty from the date of purchase 
against defects in material and workmanship.

For questions or concerns, email us at [email protected] 
Manufactured and marketed by Atomi Inc.
10 West 33rd St., New York, NY 10001
atomi™ is a trademark of Atomi Inc.
atomi smart

®

 is a registered trademark of Atomi Inc.

Designed by atomi in New York. Made in China.

My atomi smart device appears as 

“Unavailable” in the app.

Refresh the device list.

My atomi smart app is frozen.

Force quit and re-launch the atomi smart app.

I just replaced my router.

To reset the WiFi without losing your atomi smart devices 
settings, hold down the power button and wait for the LED 
to change from amber to blinking white, then release. 
When the LED begins to alternate white and amber, follow 
steps 3-5 to associate your atomi smart device with your 
new network.

My Smart Orb Light has no power.

Plug the Wireless Charging Base into the outlet and place 
your Smart Orb Light on the base.

Содержание Smart WiFi Portable Orb Light

Страница 1: ...Let s get started Smart WiFi Portable Orb Light QuickStart Guide...

Страница 2: ...1 Get the app Download the atomi smart app from the App Store or Google Play atomi smart GET...

Страница 3: ...2 Register Follow the on screen instructions and register an account Register...

Страница 4: ...3 Add your Smart Bridge Press Add Device or the sign and choose the Smart Bridge to install from the device list Add Device...

Страница 5: ...etooth ON Connect the Smart Bridge to the USB wall charger and plug it into the outlet Press Continue on the atomi smart app For a smooth connection do not add the Smart Orb Light now You will be prom...

Страница 6: ...5 WiFi Password Confirm Select the right network Enteryour WiFi password and Confirm Make sureyou re connected to a 2 4GHz WiFi network atomi Smart can t connect to 5GHz networks...

Страница 7: ...6 Turn on the Smart Orb Light Then open the Smart Bridge device that you added on the atomi smart app home screen...

Страница 8: ...7 Add your Smart Orb Light Press Add new device Ifyou have already added the device on Step 4 press Add existing device Follow the on screen instructions Add existing device Add new device...

Страница 9: ...Troubleshooting Smart WiFi Portable Orb Light...

Страница 10: ...WiFi network doesn t appear in the atomi smart app Useyour smartphone to confirm thatyou have at least two WiFi bars in the vicinityofyour atomi smart device If not moveyour atomi smart device closer...

Страница 11: ...i without losing your atomi smart devices settings hold down the power button and wait for the LED to change from amber to blinking white then release When the LED begins to alternate white and amber...

Страница 12: ...your atomi smart device and plug it backin Checkto see if this fixes the issue 3 Unplug your router and plug it backin Checkto see if this fixes the issue 4 Delete and reinstall the atomi smart app C...

Страница 13: ...much that we are giving you an exclusive 15 off your next purchase on atomismart com Log onto https atomismart com shop now Add to Cart Enter promo code ATOMI15OFF Proceed to checkout Free shipping on...

Страница 14: ...ce must accept any interference received including interference that maycause undesired operation Note This equipment has been tested and found to complywith the limits for a Class B digital device pu...

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