ATN XTV 131, Руководство пользователя

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15- Technical Questions :
If you have any technical questions related to accessories to use, channel information, or any
other error messages that is not listed in section 13, please feel free to call us so we can try to
resolve the issue for you.
Our Technical Department is: (201) 470-4333 and ask for “Mr. Roland”.
Technical Support Hours: M – F (Monday Through Friday) from 9 am till 8 pm Eastern Time.
Note: Receiver is covered under warranty for 1 year, for any issues with your receiver, call us and
let us know, so we can give you the address to where to send the broken Receiver and we will
ship a replacement box instead to you as soon as we can after we receive the broken Receiver
and the cost to fix or replace if applicable.
16- Contact information:
To contact us about any other questions, such as new channels, or suggestions, we would be
glad to listen to your feedback and we will try our best to meet most of the requirements if
possible.
Please call us on: (201) 470-4333 and ask for “Mr. Roland”.
Office Hours: Saturday: 10 am till 2 pm Eastern Time.
17- Receiver Activation/Activation Process:
After you purchase your receiver, the receiver requires activation. Once Receiver purchased, we
will be notified of the date & time the receiver purchased, and we need time to process your
credit card and verify all information are correct. Normally, we need between 24 to 36 hours to
receive the activation code. After we finish with this process you will receive an email with your
activation code that you can use to activate your receiver.
Once you receive your activation code, the process takes less than 5 mins to activate and it is
straight forward.