OBTAINING WARRANTY SERVICE
To obtain warranty service on your unit, End-user must notify ATN service
department by calling
800-910-2862
or
650-989-5100
or via e-mail
to receive a Return Merchandise Authorization
number (RMA). When returning please take or send the product, postage
paid, with a copy of your sales receipt to our service center, ATN Corporation
at the address noted above. All merchandise must be fully insured with
the correct postage; ATN will not be responsible for improper postage or,
missing or damaged merchandise during shipment. When sending product
back, please clearly mark the RMA# on the outside of the shipping box.
Please include a letter that indicates your RMA#, Name, Return Address,
reason for service return, Contact information such as valid telephone
numbers and/or e-mail address and proof of purchases that will help us
to establish the valid start date of the warranty.
Product merchandise
returns that do not have an RMA listed may be refused or a significant
delay in processing may occur.
Estimated Warranty service time is 10-
20 business days. End-user/customer is responsible for postage to ATN
for warranty service. ATN will cover return postage/shipping after warranty
repair to end-user/customer only if product is covered by aforementioned
warranty. ATN will return product after warranty service by domestic UPS
ground and/or domestic mail. Any other requested or required shipping
method the postage/shipping fee will be the responsibility of the end-user/
customer.
