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Troubleshooting
1. After I installed the matrix, some of the ports weren’t working. Why does power-cycling
fix the ports?
During the installation process, electrostatic build-up can occur. By power-cycling the
matrix, it allows the built up to be discharged and the ports reset.
2. Why am I not getting multichannel audio or 3D?
By default, multichannel audio and 3D will not pass unless all connected devices
support these features.
3. How do I check the firmware version, IP address, or MAC address?
Locate the FNC and INFO buttons on the front panel. Press the FNC button. Press the INFO
button once to display the firmware version. Press the INFO button two times to display the
IP address. Press the INFO button four times to display the MAC address.
4. How do I check the baud rate setting of the matrix?
On the front panel, press the following buttons in sequence: FNC, INFO, 2.
5. How do I reset the matrix to factory-default settings?
On the front panel, simultaneously press and hold both the EDID and INFO buttons for five
seconds.
6. When watching blu-rays, the color doesn’t look right. My other device look alright.
Make sure that Deep Color is set to OFF on the blu-ray player.
7. What is the default IP address of the matrix?
192.168.0.150
8. Can I update the matrix firmware through the USB port?
The FW mini-USB port is reserved for future use. To update the matrix firmware, connect to
the webGUI or AMS.
