Troubleshooting
Troubleshooting
14
15
If your stairlift stops at the end of the rail and the power light on the armrest
goes off, use the diagnostic chart on page 15. If the checklist does not help
you to solve the problem, please follow the instructions below. If in any doubt,
please contact your Stannah supplier for help. Details are on the back page.
If your stairlift still doesn’t work, compare the code shown
in the window on the side of the carriage (below the seat)
with the chart below If it doesn’t help you to solve the
problem, contac
t Atlas
. See back page of this user
guide for contact details.
Charging / battery fault.
No faults found.
Obstruction detected around the
footrest / carriage.
Power key is not in correctly or on/
off switch is in the ‘off’ position.
The downside armrest is not
lowered.
Immobilizer seatbelt is not on
correctly (optional)
Seat is not in its travelling position.
Service Technician required.
Check that the battery charger is
plugged in. Check that there has not
been a power outage. If the problem
persists,
call Atlas immediately.
Call Atlas.
Check whether there is anything
obstructing the safety edges. If there
is, the stairlift is still on and can be
moved in the opposite direction to
allow you to remove the obstruction.
You can then continue to go up or
down the stairs.
Check power key is in correctly and
on/off switch is in the ‘on’ position -
see item 2 on page 5.
Ensure that the downside armrest is
fully lowered.
If you have an immobilizer seatbelt
fitted then ensure that it is clicked into
place - see page 9.
Swivel seat back to its travelling
position - see page 10.
Call Atlas.
Code
Why?
What should I do?
-/1
2
3
4
5
6
7
9/F
