12
13
Troubleshooting
Cleaning & troubleshooting
Use a clean, damp cloth to remove any dust or dirt from the upholstery and rail.
If there are any aspects of cleaning your stairlift that you are unsure about,
contact your Stannah stairlift supplier.
The armrest light is off
• Check that power switch is ON and
that the safety key is inserted.
• Check that the seat is swivelled back
to its travelling position and that the
swivel levers are fully released. The
stairlift will not move unless it is in
this position.
The armrest light is on
• Check whether there is anything
obstructing the safety edges – If
there is, the stairlift can be moved in
the opposite direction to allow you
to remove the obstruction. You can
then continue to travel up or down
the stairs.
It is unlikely that you will experience a problem with your stairlift. If you do,
please use the following checklist. If it doesn’t help you to solve the problem,
contact
Atlas
. See back page of this user guide for contact details.
Stairlift will not move
If your Stairlift still does not move
(1)
turn the armrest switch to the off
position, then back on.
(2)
move and hold the arm control in
the direction of travel – after a few
seconds the stairlift will start. If not
,
call Atlas
.
See back page of this user
guide for
contact details.
If the stairlift stops during the above,
repeat steps 1 and 2 until you reach
the bottom of the stairs.
If steps 1 and 2 do not work, then alert
another person in the home and ask
them to contact
Atlas
.
If you are home alone when using your
stairlift, we strongly recommend carrying
a phone, or some other communication
device, so you can alert others if you
need help getting off the stairlift.
As a last resort, swivel the chair
towards the top of the stairs, undo
seatbelt and exit up the stairs. Then cal
l
Atlas immediately.
