Manufacturer’s Warranty – Australia
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
For the purpose of the above paragraph specific definitions for major failure are given in the ACL Act 2010. Atlas considers major failure
to be when the original, unopened and new package is missing contents, contents are damaged or defective, or the fan, light, wall or
remote control does not operate when initially installed.
MOTOR:
The Atlas Fan Company (Atlas) warrants to the original consumer purchaser of each Atlas Fan ("You"), that if any part of the motor,
excluding the wall controls, remote controls or pull cord mechanisms ("Controls”) fails due to a defect in material or workmanship
("Defect") during your lifetime while the Atlas Fan is still installed in the exact location in which it was originally installed following the
original purchase, then Atlas will provide a replacement part to you free of charge.
If any part of the motor in your Atlas Fan fails due to a defect in material or workmanship ("Defect") within 12 months after the original
date of purchase by you, while the fan is still installed in the exact location in which it was originally installed, and you report this defect to
Atlas immediately, Atlas will provide the necessary labour to repair the defect free of charge.
If any part of the motor excluding the wall controls or remote controls ("Controls”) in your Atlas Fan fails due to a defect in material or
workmanship ("Defect") more than 12 months after the original date of purchase by you, while the fan is still installed in the exact location
in which it was originally installed, Atlas will provide the necessary parts only free of charge to repair the defect. You will be responsible for
all labour costs incurred in repairing the defect.
CONTROLS:
If the wall control fails at any time within 12 months after the original date of purchase due to a defect, Atlas will provide the necessary
parts and labour to repair the defect free of charge.
If the remote control fails at any time within 12 months after the original date of purchase due to a defect, Atlas will provide the necessary
parts to repair the defect free of charge (“D.I.Y. installation”).
NB:
Remote controls are not part of the fan, instead being a separately
connected accessory device. The remote control receiver is often fitted into the fan mounting bracket for convenience but is not an
integral part of the fan and not covered by the warranty provisions of the fan itself. Resetting/Changing of DIP switches in remote controls
is not covered by warranty and a service call fee WILL apply. Batteries (if supplied), are done so as a complimentary (free) item only and are
not covered by warranty.
LIGHTS:
Light Globes, (if supplied), are done so as a complimentary (free) item only and not covered by warranty.
NOTES:
• Ceiling fans and fixed wiring products MUST ONLY be installed by qualified and suitably licensed person/s.
A copy of your proof of
qualified installation is required when claiming a warranty. (Electrical Safety Certificate)
• Warranty periods begin from the date of purchase only.
A copy of your proof of purchase is required when claiming a warranty.
• When products are installed in a location requiring special access equipment (scaffolding, scissor lifts etc) the cost of providing, installing
and operating special access equipment must be borne by the site owner. The need for, or use of such equipment must be stated when
discussing a service call. Charges will be levied by Atlas to arrange special access equipment, and these must be paid in advance.
• If goods are found to be free of defects or the product is not functioning properly as a result of faulty installation then Atlas reserves the
right to charge the customer a service fee.
Please discuss your needs with a sales professional who knows your local area and select your fan carefully. Proper performance relies on
the right fan being correctly installed in the optimum location. If your fans that do not perform as expected though which are not faulty,
you must refer to the retailer you bought the fan from, Atlas cannot replace or exchange under warranty.
IN-HOME (ON-SITE) WARRANTY?
The Atlas 12 month in-home warranty covers Atlas ceiling fans installed within the coverage of our network of service agents in cases
where the product fails due to defective materials or workmanship. This warranty does not cover installation faults, house wiring faults,
loose blades or fittings or damage of any kind. Claims regarding corrosion damage are subject to case by case appraisal. In areas outside
coverage of the Atlas service agents, Atlas will reimburse consumers a standard fee of $82.50 (inc. GST) for using their own electrician. All
service requests must be arranged with the warranty department before calling your electrician. Under no circumstances will
reimbursement be made for call-out fees or other costs without prior approval. When installed as recommended by Atlas (using an
isolation switch) a fan or remote control can be switched off at the wall in case of a fault. If the product cannot be turned off because an
isolation switch is not fitted, any electrical costs involved in disconnecting the product while awaiting warranty service are to be borne
solely by the consumer.
PARTS ONLY WARRANTY?
Atlas will supply parts only, shipped directly to the consumer. Please note the labour associated with installation of these parts, or
associated electrical costs of removing and reinstalling the product to affect a repair is borne by the consumer.
WHERE THE WARRANTIES WILL APPLY
These warranties will only apply when:
•
The fan was purchased and installed in Australia.
•
You notify Atlas of the alleged defect in the Atlas fan, its motor or its component parts immediately upon you experiencing, noticing or
learning of the alleged defect; You provide to Atlas a copy of your ‘Proof of Purchase’ (Sales receipt) verifying when and from whom the
Atlas fan was purchased and a copy of your ‘Proof of Qualified Installation’ (Electrical Safety Certificate) verifying when and by whom
the Atlas fan was installed.
IMPLIED WARRANTY
All rights, warranties, conditions and remedies implied by legislation or the common law that are able to be lawfully excluded in respect of
Your Atlas fan are excluded. However nothing in this clause or the manufacturer’s warranties exclude, restrict or modify any condition,
warranty, right or remedy, which is conferred on You by the
ACL Act 2010
or any other applicable Australian consumer legislation ('Acts")
or the common law and which is not lawfully able to be excluded, restricted or modified.
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